Amazon Pre-Order price Guarantee not being honoured


Amazon.co.uk's price for not-yet-released items sometimes changes between the time the item is listed for sale and the time it is released and dispatched or electronically fulfilled.
Whenever you pre-order an item eligible for our Pre-order Price Guarantee, the price you pay will be the lowest price offered by Amazon.co.uk between the time you place your order up to and including the end of the day of the release date.
A Pre-order Price Guarantee message will appear on your order summary during the checkout process. If you use 1-Click ordering, Pre-order Price Guarantee protection will be automatically applied. The order summary in Your Account will reflect the lowest applicable price within 48 hours of any price change.
So I contacted Amazon about this and was told that the price I paid on ordering was the price I get charged regardless of whether the price goes down or not:
I've just contacted my floor support and according to the confirmation email that was sent to you on Thursday, 20 February 2020 13:24 the price states £199.99
I brought the CS rep's attention to the guarantee terms and conditions but they are adamant that that is the price I should pay. They haven't confirmed if the price dropped or not. Do they have to tell me if this is the case? What recourse do I have if the price did drop?
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Replies
Not all pre-order items have the guarantee did it contain the above on the summary page.
The price drop guarantee has always worked for me.