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Railcard: paid for 12 months' usage, but no trains to use it on. Partial refund available?
There must be hundreds of Railcard holders amongst MSE's user base, hence this query. My wife and I pay each year for our Two Together 12
month discount card -- but the card hasn't been usable for over a month because of the coronavirus situation. Folks with motor insurance policies are getting
refunds from their insurers…
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New bike, which lock?
I've just ordered a bike from Halfords and while I wait for the delivery I am looking at bicycle locks. I think I have narrowed it down to the Kryptonite New York Standard and the Abus Granit X Plus 540. Does anybody have any experience with them or any other recommendation?
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Southeastern Trains 56 day wait for refunds - Advice needed
Is there any law around the length of time a train company should issue a refund? I'm being told that what was once a 10 day process is now 56 days (five times as long). I submitted my refund to South Eastern train company on the 7th April, at the time they were projecting a 20 day response time up from 10 days. I…
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School Bus Service
Hi all, apologies in advance if this is in the wrong forum, please direct me to where it might be better suited if needed. My son goes to school on a bus service I pay for. My contract is with the bus company, not the school. Obviously, most children are not using the service (my son included), they are however offering a…
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Bike cover
I do not have a shed to store my bike, nor anywhere inside the house. However I do have a secure patio - would a bike cover keep my bike dry and safe? Any ideas? Any recommended brands?
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Court Proceddings for someone using my name in a pentalty fare
I am a University student. I was informed a letter from Greater Anglia Prosecution Unit on the 5th March 2020 when the date of the letter was 25th Feburary 2020. My father told me that I had a ticket from GA in regards to a penalty fare. I have no knowledge of ever taking the train because owning a car I use it to go to…
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Avanti train ticket refund
Have been trying to get a refund of £280 for train tickets purchased to travel to London 22/3 but govt advised not to travel that week due to Covid 19. Live chat advised me to return tickets by post, which I did and got proof of posting. Have chased several times and was told refund had been offered by live chat and be…
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Looking for a Pedelec/e-bike for an Overweight Rider
Budget: £1100Rider + load: 1.88m tall, 150kg total Journeys: up to 17 miles (round trip) with max 4% grade (1 mile long)Looking for: a decent legal pedelec/e-bike that will take my weight & load and manage the type of journey indicated. Thanks in advance!
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TFL tube refund
We are not at all regular tube users, which means I don’t understand what would be expected, or what has happened. We flew into Heathrow last week, took a tube to Kingscross, paying with contactless, and when we got there all the gates were open. We swiped out anyway, both at the same gate, as we thought we would be…
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Railcard extension?
In light of the recent situation, has anyone had a railcard extended? I'd just recently purchased a friends and family card, but won't be able to use it (had to get the tickets refunded separately), but can the card be extended?
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Reduced train/tube service COVID-19
Hi, This is my first post! Is anyone else finding it unfair that we are charged peak full price for travelling by train/tube (essential workers) when the timetable is now reduced? I have contacted the rail companies who state that they have to continue charging these amounts because their income has dropped. I'm quite…
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Calculating Refund on Season Ticket
Hi, I purchased an annual season ticket for £1,650 from Lancaster to Preston to run from 12th July 19 to 11th July 20, as I work for Lancashire County Council we were all immediately made to work from home 17th March as soon as the government announcement was made. Based on the estimates that the peak of coronavirus cases…
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Role of conductor on Greater Anglia regional services
Hello everyone, I notice that there is a conductor routinely provided on GA regional services despite them almost always being operated DOO using Class 755s. Given that the train is DOO, then I take it that the conductor is no longer a guard as they no longer routinely perform the functions of a guard. Am I right? What can…
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Bike wheels not straight
Hi all, I used to be an occasional, fairweather cyclist but haven't been on my bike for 5 years. I moved out of town and the bike was sat in my mum's garage. Got it back recently as I want to start cycling a bit more regularly to get into shape. Along with a good clean the bike needed new tyres (old ones very cracked on…
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Battery issue with e bike Carrera Crosscity E bike
Posted this on another category but it was suggested I post on this category Can anyone help with a Carrera Crosscity E bike x2 purchased from Halfords in Aug 2017 The batteries were stored as per the owners manual and last week decided to charge the batteries with the charger showing as green that told us the batteries…
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Appeal Service Notification Treated As Spam
My 16 year old daughter recently got a penalty charge on the DLR; as she was convinced she swiped in with her Oyster Card, we appealed the penalty charge with the Appeal Service. This appeal, as expected. was rejected, however notification of this decision was sent via email, which my email provider treated as spam. 19…
