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Archives for July 2021
Discussion List
EMR (East Midlands Railways) - 'Build Back Better Competition' withdrawn
After taking a wealth of customers' marketing ideas and input earlier this year, EMR (East Midlands Railways) have ever so quietly withdrawn their ‘Build Back Better Competition’ that promised a winning entry £5,000. Nothing was sent to entrants to explain why it has been withdawn, and those who query it on social media…
Triwa watch hands fell off when battery was replaced.
Sounds like a joke! unfortunately not, my husbands Triwa watch, out of guarantee , only a couple of years old but rarely worn. noticed when he wore it the other day the battery had stopped, dropped in to a jewellers and tried to get it replaced. Usually this isn’t a big job for most makes. however there was a slight…
Camping World -Price match not price matching
When is a price match promise not a promise? Camping world show a link to their price match promise so I thought I'd use it as you can purchase a three year warranty with them. Item was £699 with them and £599 with competitor. Filled out the online form and very quickly got a refusal. For the life of me I couldn't see…
Hermes - shocking customer service
I received text message from Hermes stating that they attempted to deliver my parcel. They DID NOT!!! I can’t request any kind of contact through the “amazing” live chat with Holly as I wasn’t provide with any tracking number or card number. I’m also not able to contact Hermes on their number 0330 808 5456 as without…
Hermes Waste of time
We were expecting a parcel yesterday we had it on next day delivery and paid the extra cost we got an email from them to say they tried to deliver between 7:23 pm but nobody was in it was an absolute lie we have cameras on the house that activate with motion sensors and record 24 seven we checked back through it all nobody…
Post Office not automatically renewing money travel cards
My Post Office Money Travel card was only valid until May 2021 and I hadn’t received a new one . I rang to order a new one and asked why It hadn’t automatically been issued. I was informed that due to the Pandemic and people not travelling they had decided that cards would not be renewed automatically. This is ridiculous…
Hermes terrible dismal bad none existent customer service
Hermes lie and say they have collected parcel when it is sat in my hallway. It has now been a week and despite being promised collection yesterday- nothing! No collection, no communication, NOTHING! Im told it will be collected today, yet tracking shows it already has??? Holly is beyond useless for anything other than a…
Kimwigs.co.uk
I have bought a wig online from kimwigs.co.uk It is nothing like the original picture so emailed them and said I would be returning it. She said the cost to return would be astronomical as they come from China and offered me 20% of the original price. I said I want a full refund so she then said I'd have to send it back.…
What has happened to M&S customer service?
There is no longer an email address on the site for complaints.The chatline is useless, phone queues are at least 15minutes long now.If you do find an email adress they respond on one with no response facility so closing down the complaint. I cannot browse on Chromebook because the photos are all blank.Can't get an answer…
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MSE News
Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
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