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Praise, vent & warnings
Archives for July 2021
Discussion List
EMR (East Midlands Railways) - 'Build Back Better Competition' withdrawn
After taking a wealth of customers' marketing ideas and input earlier this year, EMR (East Midlands Railways) have ever so quietly withdrawn their ‘Build Back Better Competition’ that promised a winning entry £5,000. Nothing was sent to entrants to explain why it has been withdawn, and those who query it on social media…
Triwa watch hands fell off when battery was replaced.
Sounds like a joke! unfortunately not, my husbands Triwa watch, out of guarantee , only a couple of years old but rarely worn. noticed when he wore it the other day the battery had stopped, dropped in to a jewellers and tried to get it replaced. Usually this isn’t a big job for most makes. however there was a slight…
Camping World -Price match not price matching
When is a price match promise not a promise? Camping world show a link to their price match promise so I thought I'd use it as you can purchase a three year warranty with them. Item was £699 with them and £599 with competitor. Filled out the online form and very quickly got a refusal. For the life of me I couldn't see…
Hermes - shocking customer service
I received text message from Hermes stating that they attempted to deliver my parcel. They DID NOT!!! I can’t request any kind of contact through the “amazing” live chat with Holly as I wasn’t provide with any tracking number or card number. I’m also not able to contact Hermes on their number 0330 808 5456 as without…
Hermes Waste of time
We were expecting a parcel yesterday we had it on next day delivery and paid the extra cost we got an email from them to say they tried to deliver between 7:23 pm but nobody was in it was an absolute lie we have cameras on the house that activate with motion sensors and record 24 seven we checked back through it all nobody…
Post Office not automatically renewing money travel cards
My Post Office Money Travel card was only valid until May 2021 and I hadn’t received a new one . I rang to order a new one and asked why It hadn’t automatically been issued. I was informed that due to the Pandemic and people not travelling they had decided that cards would not be renewed automatically. This is ridiculous…
Hermes terrible dismal bad none existent customer service
Hermes lie and say they have collected parcel when it is sat in my hallway. It has now been a week and despite being promised collection yesterday- nothing! No collection, no communication, NOTHING! Im told it will be collected today, yet tracking shows it already has??? Holly is beyond useless for anything other than a…
Kimwigs.co.uk
I have bought a wig online from kimwigs.co.uk It is nothing like the original picture so emailed them and said I would be returning it. She said the cost to return would be astronomical as they come from China and offered me 20% of the original price. I said I want a full refund so she then said I'd have to send it back.…
What has happened to M&S customer service?
There is no longer an email address on the site for complaints.The chatline is useless, phone queues are at least 15minutes long now.If you do find an email adress they respond on one with no response facility so closing down the complaint. I cannot browse on Chromebook because the photos are all blank.Can't get an answer…
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