Kimwigs.co.uk

I have bought a wig online from kimwigs.co.uk

It is nothing like the original picture so emailed them and said I would be returning it. She said the cost to return would be astronomical as they come from China and offered me 20% of the original price. I said I want a full refund so she then said I'd have to send it back.  The address is not on the website. I've asked for the address but got nothing .

I wish I'd researched their company better as lots of people have had a bad experience. There is another company Kim's Wigs who are in the UK and keep getting complaints which are not theirs.

Is there anyway I can hope to get my money back. I paid £65.






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Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281
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    Is this a UK company ?Question would be better in Consumer Rights .
    How did you pay ??
  • donnac2558
    donnac2558 Posts: 3,604
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    If the company is in China, you will be under the Chinese consumer laws.
  • givememoney
    givememoney Posts: 1,224
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    JJ_Egan said:
    Is this a UK company ?Question would be better in Consumer Rights .
    How did you pay ??
    The address is co.uk but the goods I now know come from China.
    I paid by credit card.
    They are now saying they will refund me if I send it back but I have to pay postage
  • MattMattMattUK
    MattMattMattUK Posts: 8,165
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    According to their website they are a UK Ltd, HYMAX COMPANY LIMITED, however their sold director is based in China and they appear to have no physical presence in the UK, just a mail forwarding service in an HQ Regus Kinds Cross.

    https://find-and-update.company-information.service.gov.uk/company/12560187

    From the look of it they operate dozens, perhaps hundreds of websites selling cheap Chinese goods online.
  • givememoney
    givememoney Posts: 1,224
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    According to their website they are a UK Ltd, HYMAX COMPANY LIMITED, however their sold director is based in China and they appear to have no physical presence in the UK, just a mail forwarding service in an HQ Regus Kinds Cross.

    https://find-and-update.company-information.service.gov.uk/company/12560187

    From the look of it they operate dozens, perhaps hundreds of websites selling cheap Chinese goods online.
    Thank you for this. The person 'Daisy' I have been corresponding with told me to return the package the postage I would have to pay to China would be around £60. I've checked it out and actually to track it, it would cost nearly £10. Not sure whether to go ahead and pay the return post. The wig looks nothing like the photo so in my mind I should get a full refund.
  • JJ_Egan
    JJ_Egan Posts: 20,281
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    £65 pity it was not £102 on credit card .
    In my view its not worth chasing your tail with Daisy .
  • soolin
    soolin Posts: 71,847
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    According to their website they are a UK Ltd, HYMAX COMPANY LIMITED, however their sold director is based in China and they appear to have no physical presence in the UK, just a mail forwarding service in an HQ Regus Kinds Cross.

    https://find-and-update.company-information.service.gov.uk/company/12560187

    From the look of it they operate dozens, perhaps hundreds of websites selling cheap Chinese goods online.
    Thank you for this. The person 'Daisy' I have been corresponding with told me to return the package the postage I would have to pay to China would be around £60. I've checked it out and actually to track it, it would cost nearly £10. Not sure whether to go ahead and pay the return post. The wig looks nothing like the photo so in my mind I should get a full refund.
    If this had been a UK purchase then yes you would have rights to a refund if supplied goods are not as described. However Far East companies do not fall under UK consumer rights and this is not an uncommon problem at all with shoddy goods or even completely  wrong goods being sent but where the consumer is expected to return them before getting a refund. Be warned as well that these companies rarely ever sign for or accept the returns, so you are likely to be wasting your money if you do pay to return as they still won’t pay out. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected] views are my own and not the official line of MoneySavingExpert.
  • givememoney
    givememoney Posts: 1,224
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    Oh goodness, looks like I'd be throwing good money after bad then.l was initially offered 20% refund and keep the wig. This seemed ludicrous at the time but after what has been said, then this seems the best option.
  • sheramber
    sheramber Posts: 18,608
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    givememoney said: 
    Oh goodness, looks like I'd be throwing good money after bad then.l was initially offered 20% refund and keep the wig. This seemed ludicrous at the time but after what has been said, then this seems the best option.
    That is the  usual offer from these Chinese suppliers. They have been known to suggest selling the item on Ebay.
  • ThumbRemote
    ThumbRemote Posts: 4,599
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    First of all I'd speak to your card issuer about performing a chargeback. See https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q

    It may work, or the retailer may try to dispute it, but you have nothing to lose. 
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