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Kimwigs.co.uk

givememoney
Posts: 1,240 Forumite



I have bought a wig online from kimwigs.co.uk
It is nothing like the original picture so emailed them and said I would be returning it. She said the cost to return would be astronomical as they come from China and offered me 20% of the original price. I said I want a full refund so she then said I'd have to send it back. The address is not on the website. I've asked for the address but got nothing .
I wish I'd researched their company better as lots of people have had a bad experience. There is another company Kim's Wigs who are in the UK and keep getting complaints which are not theirs.
Is there anyway I can hope to get my money back. I paid £65.
It is nothing like the original picture so emailed them and said I would be returning it. She said the cost to return would be astronomical as they come from China and offered me 20% of the original price. I said I want a full refund so she then said I'd have to send it back. The address is not on the website. I've asked for the address but got nothing .
I wish I'd researched their company better as lots of people have had a bad experience. There is another company Kim's Wigs who are in the UK and keep getting complaints which are not theirs.
Is there anyway I can hope to get my money back. I paid £65.
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Comments
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Is this a UK company ?Question would be better in Consumer Rights .How did you pay ??1
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If the company is in China, you will be under the Chinese consumer laws.
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JJ_Egan said:Is this a UK company ?Question would be better in Consumer Rights .How did you pay ??
I paid by credit card.
They are now saying they will refund me if I send it back but I have to pay postage0 -
According to their website they are a UK Ltd, HYMAX COMPANY LIMITED, however their sold director is based in China and they appear to have no physical presence in the UK, just a mail forwarding service in an HQ Regus Kinds Cross.
https://find-and-update.company-information.service.gov.uk/company/12560187
From the look of it they operate dozens, perhaps hundreds of websites selling cheap Chinese goods online.1 -
MattMattMattUK said:According to their website they are a UK Ltd, HYMAX COMPANY LIMITED, however their sold director is based in China and they appear to have no physical presence in the UK, just a mail forwarding service in an HQ Regus Kinds Cross.
https://find-and-update.company-information.service.gov.uk/company/12560187
From the look of it they operate dozens, perhaps hundreds of websites selling cheap Chinese goods online.0 -
£65 pity it was not £102 on credit card .In my view its not worth chasing your tail with Daisy .1
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givememoney said:MattMattMattUK said:According to their website they are a UK Ltd, HYMAX COMPANY LIMITED, however their sold director is based in China and they appear to have no physical presence in the UK, just a mail forwarding service in an HQ Regus Kinds Cross.
https://find-and-update.company-information.service.gov.uk/company/12560187
From the look of it they operate dozens, perhaps hundreds of websites selling cheap Chinese goods online.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1 -
Oh goodness, looks like I'd be throwing good money after bad then.l was initially offered 20% refund and keep the wig. This seemed ludicrous at the time but after what has been said, then this seems the best option.0
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givememoney said:Oh goodness, looks like I'd be throwing good money after bad then.l was initially offered 20% refund and keep the wig. This seemed ludicrous at the time but after what has been said, then this seems the best option.1
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First of all I'd speak to your card issuer about performing a chargeback. See https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q
It may work, or the retailer may try to dispute it, but you have nothing to lose.1
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