Post Office not automatically renewing money travel cards

My Post Office Money Travel card was only valid until May 2021 and I hadn’t received a new one . I rang to order a new one and asked why It hadn’t automatically been issued. I was informed that due to the Pandemic and people not travelling they had decided that cards would not be renewed automatically.  This is ridiculous as some people will have money preloaded and if they aren’t using their card then the Money is left lying there. I just happened to need Euros and went in to check my account when I realised that my card was out of date.

Comments

  • sheramber
    sheramber Posts: 18,605
    First Anniversary I've been Money Tipped! First Post Name Dropper
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    Can you request a new one?

    As there is a fee for non use perhaps the PO are saving people from being charged for not using it.
  • Tokmon
    Tokmon Posts: 628
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    raffo50 said:
    My Post Office Money Travel card was only valid until May 2021 and I hadn’t received a new one . I rang to order a new one and asked why It hadn’t automatically been issued. I was informed that due to the Pandemic and people not travelling they had decided that cards would not be renewed automatically.  This is ridiculous as some people will have money preloaded and if they aren’t using their card then the Money is left lying there. I just happened to need Euros and went in to check my account when I realised that my card was out of date.

    Why are you using the travel money card when there are better options such as a Starling bank account?
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