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Praise, vent & warnings

Archives for October 2019

Resolver - hacked
Resolver - scammed? I received an email today purporting to be from Resolver, updating an old case. The log on screen came up on opening the email. When I logged on there was a message saying: 'I am a hacker!' and went on to say that all my emails were compromised. I quickly came out of the email and have no idea what to…
Praise for Royal Mail - sort of...
Many moons ago - I pre-ordered a book from Foyles on a half-price deal. Fast forward to the week of publication and I'm away when it is due to be delivered. I get home expecting to find a red card sending me to a depot but nope I find a red card telling me that the parcel is "in my Safe space" behind the bin. There it was,…
Sainsbury's Bagless Deliveries - REFUND
Sainsbury's recently changed their online delivery service to bagless deliveries only. I was unhappy with my first bagless delivery, which arrived in (what were in my opinion filthy) crates. I immediately signed up to Ocado who still offer a bagged delivery service. My problem was that I was 5 months into an annual…
Royal mail parcels
John lewis has started using royal mail and guess what, after using JL successfully for umpteen years, my parcels are suddenly not being delivered. Marked as delivered by the local sorting office but it hasn`t been. I have had to complain about RM parcels previously, I think they now deliver larger parcels separately to…
Why do companies use useless delivery companies?
I bought an item online. It was sent for next day delivery. I waited in all day yesterday (they don’t provide a delivery slot) and it didn’t arrive. I didn’t hear anything from the delivery company so I chased them this morning. No apology from them when they replied. They said the item was still at the depot and so…
Praise for Halfords !!!!
I know it's almost impossible to imagine (after all the negative reviews I've read about Halfords) ... but ... Last week one of my rear indicator lights stopped working. I called in to the branch of Halfords where I've taken my car for the last couple of MOTs and they fitted a new bulb for me. No waiting, they did it…
Amazon uk
I have just spent a good few hours on and off trying to contact Amazon uk to report an undelivered parcel, trying to do this through their website is nigh on impossible their online chat is useless and there is no phone number on the website , I had to ask online for a phone number. The usual feedback on my order page told…
Premier Inn Good Night Sleep Guarantee?!
Hi Had a 4 day mini break with my bf and we had a bad time in our hotel. The bed was horrible, pillows etc!!! Came home and told my family who were too disappointed for us and said they we could ask for the: Premier Inn Good Night Sleep Guarantee REFUND. I never knew they even had one lol. Staff never mentioned this when…
Praise for BHB Law in Coventry
No, you're not seeing things, it's time for me to post some Praise. This time, it's for BHB Law in Coventry, who we use as our immigration adviser for Mrs MbW's UK visa applications. This is a brief history: * 2014: Mrs MbW is able to return to the UK on a Spouse visa after a long absence caring for her grandmother back…
NatWest rewards no Avios
Logged in to the site to exchange my rewards for Avios. No longer an option. NatWest tell me they reserve the right to remove offers. This was done without notice and whats more they are still advertising the rewards account on the basis of the availability of BA Avios…
Has anyone heard of masterrecover.co.uk
Hi everyone I wondered if anyone had ever heard of masterrecover.co.uk? I got a notification on my online banking today that they had tried to take £38 from me - the transaction declined (fortunately!!) I didn't recognise the transaction and googled them but it came up with no search results :( They do have a website and I…
Scam caller.
Hi folks, Got one of these scam calls today, usual warning signs, different accent, addressed me initially as Mr (first name) how are you today, and when I told him politely to cut to the chase as to what he wanted, then said he was calling about financial services. When i told him I wasn't interested and told him to have…
Praise for MAKE BELIEVE IDEAS LTD
I recently bought a game called WHERE'S MY BOTTOM - from a charity shop but it was new The game matches up animal heads and bottoms - there were 2 tiger heads but no bear's head I emailed the company and they responded quickly and are sending me a bear's head! :j Very pleased! :T
Tesco Clubcard
Does anyone have the 'new' Tesco clubcard account up & running yet? Joint with both parties points showing? Old one was joint with husband, now Tesco have changed it to just his with a zero points balance, though according to his receipts he is earning points (though pretty meagre, he's slow to get his wallet out). My…
Letter from Next
Hi everyone, my husband received a letter from Next saying he’d applied for a store account. Someone had obtained £600 of clothing from them in his name. The letter seems like a scam but he called Next from a number on their website. It’s a case of identity theft. They had his date of birth correct! Incorrect address…
Phone number for Revolut anyone?
Hello all, Got a friend who needs to speak to someone at Revolut and they cannot find a phone number. The only one which starts 023 puts you through to an automated system and doesn't allow you to speak to a human bean. Anyone had any luck getting through to the human side of this bank? Thanks.
Tesco's remove plastic food bags
Tesco's selling loose apples no plastic bag but put the price up!!
Praise wool filled duvets
Ok so I am 'a woman of a certain age' and despite a 1tog quilt over the last few years, I have melted most nights. So I did tons of research before deciding on a wool filled quilt. I bought mine from https://www.baavet.co.uk/wool-duvet Because of a 30 day full refund. But other suppliers are available. They do cost a lot,…
Praise - Carnival Cruise Line
We recently went on a 6-day cruise from New York to Bermuda. Due to hurricane Humberto, we were informed on embarkation that they would have to re-route the cruise to Charleston, South Carolina, and then head on to Bermuda for just one day, not the two intended. They also offered us 25% of the price of the cruise back in…
CoOp food sacndal waste...
This morning at my local CoOp, I picked up 2 x packs of Pataks poppadums that were reduced. A household favourite, I was feeling quite smug with myself. However, on getting to the till they refused to sell me them as they were one day over their 'best before' date! Then the thing that makes me angry, apparently it's…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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