Resolver - hacked

Penny-less_2

Resolver - scammed?
I received an email today purporting to be from Resolver, updating an old case. The log on screen came up on opening the email. When I logged on there was a message saying: 'I am a hacker!' and went on to say that all my emails were compromised. I quickly came out of the email and have no idea what to do next. I cannot contact Resolver without logging in so I am worried I will just get this message again. I am very worried to say the least and have no other way of contacting Resolver.



I have PM'd them through this site and left a message on the 'Sticky' thread but had no response. Resolver seem to be good at sorting problems out with other companies but it is hard to get one sorted with their own...

TadleyBaggie

Did you logon via a link in the email? If so they may not have been hacked at all and it just a spoofed email.

Penny-less_2

I logged on to an email from Resolver stating a case number that I had had with them.... The only way you can read their emails is to log on.

[Deleted User]

Penny-less wrote: »

I logged on to an email from Resolver stating a case number that I had had with them.... The only way you can read their emails is to log on.

If you followed a link from this E-Mail in order to log on, the likelihood is that you didn't log on to Resolver at all. If this is the case, Resolver won't be able to assist you.

Do note that Resolver is/was just an E-Mail template, so you are unlikely to get a response from a personal message sent from this forum..

Penny-less_2

I had no reason to believe that it was not to do with my case as my case number was on the email. This info could have only come from my correspondence with Resolver? My issue is that I have no way of letting Resolver know that their emails have been compromised...

[Deleted User]

Penny-less wrote: »

I have no way of letting Resolver know that their emails have been compromised...

Resolver is just an E-Mail template, it's all automated.

Why not just use the tool to complain direct to Resolver?

Penny-less_2

Moneyineptitude wrote: »

Resolver is just an E-Mail template, it's all automated.

Why not just use the tool to complain direct to Resolver?

Because when I log-in I get a message saying I've been hacked.....

Takmon

Penny-less wrote: »

Because when I log-in I get a message saying I've been hacked.....

Post a screenshot of the web page when you log in showing what it says and what the address of the site is.

You have probably clicked a link in a phishing email which has gone to a site that looks like resolver. If you then put your login details into this site you have now given your password to them. They are probably attempting to use this to access any other sites you may use with the same password (which is hopefully none because you should never use the same password for multiple things).

Also is extremely unlikely that resolver has been hacked because if this was the case all accounts would be compromised and it would be reported everywhere pretty quickly.

DoaM

Penny-less wrote: »

Because when I log-in I get a message saying I've been hacked.....

If you clicked on a link in the email you received, it is extremely unlikely that the link took you to the real Resolver website - rather a fake website made to look like it so they could harvest login details to try elsewhere (e.g. Amazon etc.) ... as mentioned above.

The fact that the email had a genuine case reference is another matter - how did they get that? Has someone actually hacked the Resolver database to gain email addresses and case numbers, and is then phishing for passwords? Or was it just a lucky guess?

Penny-less_2

Thank you all. The email is definitely from Resolver.co.uk and has my case mumber on which is too large to be a lucky guess. I do wonder why a hacker would announce themselves though and not just quietly relieve you of your money! I find the whole thing very puzzling especially as it seems it is just me that it has happened to..

Takmon

Penny-less wrote: »

Thank you all. The email is definitely from Resolver.co.uk and has my case mumber on which is too large to be a lucky guess. I do wonder why a hacker would announce themselves though and not just quietly relieve you of your money! I find the whole thing very puzzling especially as it seems it is just me that it has happened to..

Let's say it's a genuine resolver email and you logged into the genuine resolve site.

You do realise that to update a case someone just needs to send an email to a specific resolver email address, this would then trigger an email sent to you and the message would appear as an update on the resolver site. But this in no way means that resolver has been compromised.

It's like me sending you an email saying I have access to your email account when in reality anyone can send you an email because that's the purpose of it.