Sainsbury's Bagless Deliveries - REFUND

OnlineShopper

Sainsbury's recently changed their online delivery service to bagless deliveries only.

I was unhappy with my first bagless delivery, which arrived in (what were in my opinion filthy) crates. I immediately signed up to Ocado who still offer a bagged delivery service.

My problem was that I was 5 months into an annual Sainsburys delivery pass, which means I'm not entitled to any refund under their standard terms and conditions. I asked for a pro rata refund for the remaining 7 months, on the grounds that Sainsburys had made a fundamental change to their service, and I no longer wanted to use it.

My request was denied on the phone, and on email, but after the threat of arbitration they agreed and refunded the balance.
If anyone is in a similar position I suggest you keep pushing for a refund as not unreasonable given the change to their service.

k3lvc

OnlineShopper wrote: »

Sainsbury's recently changed their online delivery service to bagless deliveries only.

I was unhappy with my first bagless delivery, which arrived in (what were in my opinion filthy) crates. I immediately signed up to Ocado who still offer a bagged delivery service.

My problem was that I was 5 months into an annual Sainsburys delivery pass, which means I'm not entitled to any refund under their standard terms and conditions. I asked for a pro rata refund for the remaining 7 months, on the grounds that Sainsburys had made a fundamental change to their service, and I no longer wanted to use it.

My request was denied on the phone, and on email, but after the threat of arbitration they agreed and refunded the balance.
If anyone is in a similar position I suggest you keep pushing for a refund as not unreasonable given the change to their service.

Seriously ?? Is this what the world's come to ?

Have you even looked in detail at a supermarket supply chain and how goods get to you ? How 'filthy' were the crates (the ony visible bit of the supply chain you're likely to see) that it made your goods unacceptable to you ?

Blackbeard_of_Perranporth

First world problem. I will tell you something, when I jack in my lot at the mill, I will odd job doing the trollies in the emporium, and lazy people who cannot be bothered to shop will get their food picked by me. I will not wash my hands in the washroom!

IvanOpinion

40+ years ago I worked for one of the major supermarkets and some pallets of beer had been left outside. Sitting on top where some cases where the wrappers had been removed and the cans were exposed. It was a week before we had room in the warehouse at which point the cans were covered in all sorts of stuff from our feathered friends. I had the unenviable task of wiping this stuff off the cans with a dirty old rag that I was handed - suffice to say it was as quick as I could do it ........ not much quality being applied.

You just do not know what has happened when you are not looking.

Takmon

Why do you need carrier bags for online shopping deliveries? All your doing it taking it from your door to your kitchen so it's such a waste of plastic.

Diamandis

It's terrible that ocado are still using plastic bags.

hollydays

New poster, never returns..

k3lvc

hollydays wrote: »

New poster, never returns..

Still walking up and down stairs one item at a time as he/she didn't want those filthy crates in their home :rotfl:

lewis_hardwick

Bet it was a dirty potato!:rotfl:

Outraged of Royal Tunbridge Wells!

hollydays

k3lvc wrote: »

Still walking up and down stairs one item at a time as he/she didn't want those filthy crates in their home :rotfl:

Utter filth

OnlineShopper

Thank you for all of the replies - to confirm, I agree it's a first world problem, and that the continued use and recycling of plastic bags is unpopular and bad for the environment. I've also worked on the shop floor of various supermarkets, and you make a valid point that a dirty crate is probably not the worst part of the overall supply chain.

The reason I posted, is because I like money, and I dislike being fobbed off by large corporates. My point is that if a company makes changes its service, and you do not wish to continue your contract with them, you're within your rights to demand a refund, no matter what their standard terms and conditions. That should be the case regardless of how trivial or unpopular your complaint might be. In this case I received a refund of 7 months delivery charges.

From the comments on here I don't think Sainsbury's has anything to worry about in terms of lost revenue.