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Praise, vent & warnings

Archives for December 2015

Amazon Logistics - Praise
Just to balance the anti-AL posts a little. Ordered Tuesday evening, despatched Wednesday morning, arrived Thursday morning with a smile and a "Happy Christmas". :T
DX-DELIVERY.CO.UK SCAM Text
Just received the following URGENT : DX-DELIVERY is holding your parcel. Please visit https://www.dx-delivery.co.uk and enter tracking number 30747742899 Oddly enough the sender comes up as 'Delivery' which means the text is added onto historic texts from DPD. It looks to be a genuine website, but please beware.
Praise: Everyone working on or around Christmas
So at this time of year the pressure is really on for those who are working in all sorts of fields. I did a lot of online shopping and the delivery people have done a fabulous job, I know a lot of them are working overtime to make sure we get our Christmas presents. Not many people were out and about this morning when I…
Was this a scam? I was on a train and a guy asked me to text his work for him
Was this a scam? I was on a train and a guy said he was running late for work and if I could text his workplace for him I was on a train nearing the last stop and A guy who was around 20 yrs old (I'm 33) said to me "can you do me a favour?" I replied "What is it...?" he then told me he was late for work and if I wouldn't…
Fedex Claiming Delivery But NO DELIVERY !!
Hey all, not been on for a while, managed to dodge the bullets for a while but alas a Christmas present for the good lady has now went walkies, and Fedex are claiming it's been delivered but I've received nothing. Phoned the main customer service and filed a complaint, they took the details and told me "Tom" the…
Drinking thought for Christmas
https://www.facebook.com/1575612832684582/photos/a.1589656591280206.1073741828.1575612832684582/1679409855638212/?type=3 Should you drive the morning after ? :exclamati
We are down to our last Bog Roll
We have three toilets in BoP Towers, and only one complete Bog Roll left. Which bog should I put the roll in. Downstairs loo, is my privy, with man things and bits in there. Main Bathroom has half a roll left, though it is where BoPsie can disappear for hours on end, and I have to see if I can spot the new item of…
Tesco Delivery
I feel let down by Tesco. Nov26 I booked by Xmas Delivery slot pre ordered my Xmas meat,grandly labelled a centrepiece, a three bird roast at £35. Dec 14 logged in to amend the order to add all the other things for Xmas, only to read this item was no longer available. Rang customer services and was told by a man there that…
Halfords We Fit - only one staff member trained
My headlight went out on my car yesterday morning. As much as I hate paying for someone else to fit something I needed it replacing before driving in the dark on unlit roads as I didn't fancy breaking the law or not being able to see. I went to the Halfords shop on my way home and bought the bulbs as well as asking if they…
Goldsmiths
I am being fobbed off by Goldsmiths - has anyone got the e-mail address of someone reasonably high up the food chain?
Vodafone - Customer Service and Porting Numbers
I am very, very frustrated... I have been a Sainsbury's Mobile customer for a while and have always received great service. However, they are ceasing operations effective 15th January 2016, so I have been forced to find an alternative. I purchased a Samsung Galaxy S6 on a Vodafone pay monthly contract on 15th December. I…
Phishing email: Amazon Instant Video
Warning DO NOT reply to / follow links in any email with this "Subject: â„â„â„Enjoy unlimited instant streaming of movies and TV showsâ„â„â„" It's a phishing email, received this afternoon, with God knows what consequences if you do! ( I have - hopefully - managed to report this to Amazon UK Customer Services by…
John Lewis
I have absolute praise for John Lewis, I bought a Samsung tv February 2011 it run very good till my screen went in July 2015, phone John Lewis up and they sent somebody the next day they confirmed that the screen needed replacing, two days later a fitter came with a new screen. In December 2015 the tv kept switching of and…
IWOOT - No goods rcvd, no phone number, so I've posted the CEO a phone for Christmas
I wanted to share my experience with IWOOT (IWantOneOfThose.com) as I know that hundreds of others like me have not received items that were ordered 3-4 weeks ago, specifically Star Wars merchandise. I ordered an item from the IWOOT website on 1st December, and it has still not arrived as of 22nd December. Customer…
MARMITE personalised jar for Christmas. Not here after 5 weeks & it's down to YODEL!
Me and my daughter BOTH ordered these. I ordered one for my brother, and she ordered one for her boyfriend. (Me on 15th Nov, and her on 17th Nov.) Neither one has come. We contacted them by phone after 3 weeks (8th December) and they said sorry, and said the jars would be redone and sent to us, and would arrive within a…
KwikFit - Avoid!
Hi all, I'm sure most of you already know this. I had the unfortunate experience of going to KwikFit after a nail got stuck in my tyre. They replaced the tyre (at a nice big cost), then kindly told me that I needed the other 3 tyres replacing and tracking as well. I came back a few weeks later to have the work done (after…
Amazon selling "stationery"
Am I missing something or are Amazon being deliberately vague about whether this is a paperback or a hardback? The price suggests hardback but that's hardly a reliable indicator. http://www.amazon.co.uk/dp/0593075188/sr=1-1/qid=1450794646/ref=olp_product_details?_encoding=UTF8&me=&qid=1450794646&sr=1-1
H and M praise
Stupidly bought DS a pair of jeans identical to what he has from H and M. They couldn't have been more pleasant and helpful when I took them back. This isn't the first time I've had to take stuff back and they are always really helpful!
Secret Sales and Hermes
Hi everybody, Back in November I purchased an item from Secret Sales. They are a website that takes orders and the dispatches once they have reached a certain number. My understanding is that the items are dispatched from a different supplier. My email states the dispatch date was the 18th of December which was fine as I…
First Direct Praise
I recently switched my main account to First Direct using this new fangled switching service after having problems with Smile (Co-operative bank) repeatedly failing to remove earmarks once funds had been paid, on a couple of occasions leaving me with no access to my money. Anyway, I applied online and my new account was…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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