We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Praise, vent & warnings

Archives for May 2015

Coco White or DPD - who is at fault? Is there anything we can do?
Hi there, I hope someone can tell me where to go from here and I am not sure I am in the right place for this post. My daughter ordered some tooth whitening products from a company called Coco White. It was apparently delivered to our home by DPD and placed near the bin as we were not here. They have sent photographs…
Awful Pets at Home customer service
Please allow me to have a rant about Pets at Home - and the dire service I recievedfrom them on Friday / Sat. I don’t like shopping at Pets at Home. Sometimes, needs must and we had to overlook the poor service and inflated prices. We needed chicken feed - due to an oversight and bad planning on my part we were running…
Premier Inn Ultimate WiFi Warning..and Praise!
Hi I just stayed at a Premier Inn having pre-paid a non-refundable rate. A few days before the visit I got an email urging me to check online. It said: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Why check-in online? Save time and hassle Provide all your guest details in advance. We'll have the keys waiting and your room ready.…
Tescos Clubcard Boost - Careful you don't get ripped off!
Hi folks, So enraged was I, that I thought I'd join and make a post. We've been doing the Clubcard points for years, and pretty much every penny we spend in this household earns us points. The boost came along, and we're sitting with about £500 of vouchers. Joy of joys I thought, time to buy that kitchen machine we've…
NCrowd formally KGB deals Gutter Cleaning
£15 for a full house gutter clean Thought I ought to warn anyone considering this deal. Bought 2 deals from KGB deals last year - arranged date and time - no show - after correspondence, received "credit" into an account for me to use for any other deals they may have. This year - saw same deal (different company name) so…
URGENT HELP PLEASE! We just signed a three year trial membership..
Hello All, This is my first post so please bear with me if I don't know the etiquette. We have just come back from three days at pine lake resorts and we signed a three year membership with Diamond Resorts International.. This is the first time we had a sales like this and it sounds too good to be true so I'm trying to…
Complaint against IFA?
Not sure if this is the right area to post but it seemed the most suitable. Apologies if it is not. Some years ago my IFA sold me an income replacement plan which paid out when I was long-term sick prior to being medically retired last year. The IFA handled absolutely everything in respect of the plan. Prior to retiring I…
Lights 4 Fun
I purchased two sets of solar lights last September and one set have ceased to work,e mailed the company for assistance and without an argument a new set delivered within 5 Days,well done good customer service
In Praise of Greggs Customer Services!
Hi Everyone. Long time lurker. We lost my Dad lately and my 5 year old was devastated. Hes obsessed with Thomas the Tank. My Dad used to take him to Greggs for a wee cake every weekend after some trainspotting. I wrote to Greggs to ask if they could do something (I didn't ask for anything free) and I really wanted to share…
Amazon Prime next day delivery!
Signed up to Amazon Prime so I can get next day delivery. Just ordered a vacuum cleaner from Amazon (not a market place trader) and recieved an email saying ' Estimated dispatch date 17th JUNE! delivery date 18th June! Silly old me thought that next day delivery meant next day after ordering not next day after dispatchng…
PC World/Currys
The other day I wanted to buy a mobile wifi unit for my workshop. It turned out that the best deal was offered by pc world but according to their website my local branch was out of stock. The Currys website, which looks identical to the PCW one, showed them in stock (this is the same physical shop) so I did a reserve and…
Should I name and shame?
At the start of the week (monday - late pm), I made my first online purchase from a company. Their delivery terms specifically state that they used Hermes. This made me nervous due to previous bad experiences so, as I hadn't received a confirmation of dispatch yet, I emailed them an hour ago to ask for a tracking number…
http://whocallsme.com - phone number lookup denied?
anyone else getting this? was trying to find out who owns 010925838820 - odd configeration, for a UK number? "Access Denied - Your request has been blocked by the OctoNet HTTP filter".
Tesco's Online Price Difference...
I am new to the MSE forum so not sure if this has been mentioned before or not (apologies if it has). I did a shop online with Tesco's this Afternoon and have found that i have been overcharged. I am usually a savvy shopper, making sure i get the best deals. I put a number of items in my basket today that were on offer e.g…
Integrated kitchen appliances
I found out when I had Currys fit a replacement integrated dishwasher that their installers are pretty much bodgers but that isn't what this post is about. One thing the fitters told me was that they were not allowed to cut new holes in doors for the sort of hinges you get on integrated washing machines and dryers - this…
Re-arranging DHL Redelivery Overseas Text Charges
Careful when responding even to bona-fide texts from companies. I replied to a DHL text to change delivery day for a package I was expecting and got stung by 25p for a text to a Jersey code. That's twice in a month, I also got rooked for 25p to opt out of marketing from buymobilephones.net. That turned out to be an Isle of…
Avoid Aerial Force. New website - same old scams!
My business has just had a run in with Aerial Force. We were contacted by a prospective client on Friday afternoon to install a TV on the wall. We discussed the price over the phone and the client agreed so we arranged an appointment for the next day. I then told the client to visit our website and submit his details…
Amazon vouchers
I was promised £10 Amazon Voucher & £70 Pockit credit card for buying L&G Home insurance through the MSE web site more than 3 months ago. I got the Pockit credit card but not the £10 Amazon voucher. Have made several email enquiries to MSE but have had no responses. Anyone have similar problem and if so how did you get a…
Currys Instant Replacement Product Cover no use?
I bought an iron from Currys with instant replacement cover for 3 years as an add on. The prices were as follows: Original product price £160 Sale price £100 Cover price £30 Discount offered for buying cover £20 So I paid £110 broken down on the receipt as £80 for the product and £30 for the cover. The salesman made it…
Budgetair.co.uk very poor customer service
Recently i purchased a family tickets and they made a mistake on my dates and name. I called them after number of times managed to contact and they asked me to send passport copies and they didn't come back for two weeks. I spoke to airlines they said the changes cannot be done and i need to rebook the tickets. But…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Praise, vent & warnings

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Praise, vent & warnings

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free