In Praise of Greggs Customer Services!

petersmum15

Hi Everyone. Long time lurker.

We lost my Dad lately and my 5 year old was devastated. Hes obsessed with Thomas the Tank. My Dad used to take him to Greggs for a wee cake every weekend after some trainspotting. I wrote to Greggs to ask if they could do something (I didn't ask for anything free) and I really wanted to share this reply they sent. We're quick to criticise, but I think this was so lovely!

I know its not much but they could have just ignored me. Meant a lot!

Dear Peter

A very special person has asked me to send you an email. Your Grandad Roger was a very special friend of Thomas the Tank Engine.

You see Roger is a very special name. Our Station Controller, in charge of all our bread and cakes, is called Roger too!

Thomas, Gordon, Percy, Edward and James visit our Bakery every day. They bring us the special ingredients to make our yummy cakes. If you listen really carefully you can hear Thomas blow his whistle every morning.

Now, your very special Grandad Roger told our Bakers it was your Birthday soon Peter. So I've had a word with the Fat Controller. He's put one of our special cakes in Annabel for you and Thomas will bring it down just for you!

Now your Mum needs to read these special instructions from the Fat Controller.

Please find below a code for removed, to be used in our shops (excluding MOTO, Eurogarages and Iceland). This is valid for 90 days and can be reused until you've used up the voucher amount fully. Just show a member of our Team your code when you place your order and they’ll arrange everything for you.

Your code is: removed

Happy Birthday Peter from everyone at Greggs.

Remember to quote your call reference number: F1721684 in any
correspondence, as this will assist us in providing you with a
quick response.

Kind regards

Name Removed
Customer Care Team

geerex

Thomas the Tank ENGINE.

What is he, a Sherman? An M1 Abrams?

Thomas the Tank Engine. Grrrr.

Nice gesture from Greggs though.

Gingernutty

You might want to get rid of the call reference number, for safety.

That's a lovely story.

bluenoseam

That's actually pretty cool - Greggs gets a power of negative press but this is clearly someone who understands what losing someone at a young age is like.

Hopeful1968

That's so nice of Greggs. We are always to quick to criticize but credit where credit is due. Lovely story.