-
Reporting BT landline faults and service
I reported a fault with my home phoneline on Friday evening. An engineer came Saturday morning. He established the fault is at the exchange. An auto-text told me an estimate for fault resolution was 1700 yesterday. Nothing happened. Line still not working. Calls to BT to find out WHY the line's not working and WHEN it will…
-
Talktalk forcing me to sign up for another 18 months
Hi All I've been a talktalk customer for 18 months and I've just received a phone call from them insisting that I have to sign up for another 18 months when my contract ends. I told them that I expected to just go on to normal monthly billing but was told that I had to renew my contract for a full 18 months. TalkTalk's…
-
What is going on at BT?
Have they got a problem with their systems or something at the minute because they have been messing me around for over a month now. I first ordered a phone line, BT broadband option 3 with the home hub and hub phone and BT Vision bronze pack at the end of March. It is now coming up to May and I still don't have everything…
-
sky talk
please help! took up martins suggestion and booked to have sky installed on 29th april,they came at the alloted time and date to install sky and gave us 3 dates to install landline. Inspite of 13 calls from my mobile, we are atill waiting. We only took up the offer of multi room to enable us to get 'free installation', its…
-
Advice needed! BT screw up line disconnection
Hi everyone, I'm moving to a new place in a couple of weeks, so on Saturday I called BT to cancel the phone line as I'm going for a new installation with another company in the new flat. I started the call by asking if the line could be cancelled on May 13th. The representative said that yes, this was fine, but there would…
-
Bt and Orange Home Starter
I'm sorry I haven't managed to find the answer on previous forums. Various people have touched on the matter but not quite given a way of solving this problem. I have signed up to BT Option 1 free evening and weekends for 12 month contract at £11.25 (in march) and Orange Home Starter £9.79 including calls. However the 1280…
-
BT Home Phone Calling Plans
I'm having trouble understanding the latest call plan offerings BT. I can't understand why you can choose between free weekend calls or free weekend calls and free evening calls inclusive and there's no charge? What am I not understanding? Further to that question - Is there an easy way of identifying the cheapest calling…
-
really cheap cordless phone help
i need a cheap cordless phone, single handset i currently have a bt mango twin set but the phones cut off when i make a call, reading around various forums it is a common fault with the phones can anyone recommend a cheap basiccordless phone
-
BT privacy at home query
Hi there I am on bt option 1 weekend plan , with calls through primus. i rung up to have this added to my package ( i pay quarterly) , i was told for it to remain free i had to make 6 chargeable calls per quarter. i was under the impression i could dial 1280 and make 6 free calls at the weekend, and caller display remain…
-
talk talk, any good deals to be had?
hi, we are already with talk talk for line rental, 24/7 calls and broadband. our 18 month contract expired a few months ago and i was wondering if anyone has had a new deal from them? i think we pay £20 per month for line rental, the 24/7 call package and broadband. im sure someone said they got calls for free in a new…
-
18185 overcharging Virgin and mobile customers
I just joined today. I made 2 calls from them using the Virgin access number. They have a separate tariff page for Virgin users where it says there will be a 4p connection fee for all calls. But I was charged 5p connection fee. I tried contacting customer services, but the link was dead, so I reported a fault, instead, and…
-
0845 going to home-phone
i have a 0845 number for business but it goes to my home-phone. it does not give me a different tone when ringing. shall i get it diverted to a mobile number and the pay a monthly charge and pay to receive calls ? or shall i get a 2nd line, and use a fancy home phone which i can change the ring tone on ? any advice much…
-
Too many numbers!
I am trying to set up a new dialing code, supplier and overseas number but I am unable to enter enough digits. The limit is 11 on my phone and I need 12. Anyone any ideas please?:confused:
-
Help! Binatone Big Button 510
I have a Binatone Big Button 510 phone and have lost my instruction booklet. :confused: Can anyone tell me how I can hear my messages? People tell me they have left messages - I didn't even know I had this facility! Duh!
-
BT Mess It Up Again Advice Please
Earlier this year a friend of mine called BT to change over to the Anytime package, she also asked to be put on a monthly payment plan, yesterday a quarterly amount was debited from her bank account so she phoned BT to find out what was going on and was mortified to find that not only had she not been put on the monthly…
-
BT charged £329 for 30 minutes work....
My Aunt got BT out a couple of weeks ago because everytime it rains, the line goes dead, they advised her beforehand that if the fault was hers then she would be charged, I can't remember how much they said, i'm sure she said around £70. Anyway he came and said when she'd been cutting the ivy back, she snipped the wire so…
-
BT 12 month Contract Question.
I have an 82 year old widowed mother in law & on checking her phone bills, I believe she could save at least £5 per month by taking up the anytime call package. She's actually been with BT since 1969 & as so I would class her as a loyal customer. Because of her age, I thought the £5.95 standard offer would be the best…
-
Internet phone voip no line rental
I am currently geting my phone service with Virgin, along with Broadband, 2MB soon to increase to 8/10MB. Currently live in Northern Ireland. My call charges are about £8 per month and line rental is £10/11 per month. Apart from two people in Germany, whom we phone ocassionally (once a month at most), calls are local. My…
-
WANTED: Can I download a programme (without spyware) to call UK landlines for free
Im jobhunting and have ended up with a very large phone bill last month because I have to keep making calls to landlines all over the UK :eek: It works out a lot because every time I call someone new I have to explain the same thing and it all adds up :o I have heard that it is possible to download some programmes enabling…
-
BT excessive late payment charges- any tenplates letters, to reclaim?
just like credit cards, BT are charging way OTT for paying late )not by choice, just very restricted income at present). Asking them politely to give me a break has not worked, so its time to play hardball- Has anyone got charges refunded? Any legalise I can use (a la credit card claims- OFT statements etc) ? many thanks!
