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Mobiles

Archives for April 2022

Can my mobile provider cancel my contract?
I've had a contract with Three Mobile for 11 years. Same terms, same number, even the same SIM card. Got a letter out of the blue yesterday telling me they were cancelling my contract and moving me on to PAYG. I worked out it will cost me between £125-£400 for my existing usage. Phoned the call centre and the best they…
Three PAYG SIMS via Amazon
After 10 yrs Three have finally got around to kicking me off my Unlimited 1 month SIM only plan and are forcing me to move. I always enjoyed the inclusive roaming in EU and USA but seems like most of the big names they are all charge £2 p/day EU and £5 p/day USA if I start a new contract. But their PAYG SIMs offer…
Onecom mobile contract via Vodafone how do I get out of it?
Onecom cold called and talked me into changing to a business tariff last Thursday (21st April). I called on Monday to cancel (25th April) thinking I had a 14 day cool off period. Onecom won't let me cancel. Business tariffs don't have a 14 day cool off. Since then I have discovered. That they offered me a deal of £9.81/ a…
Roaming question
I am looking at getting a sim only with o2 seeing as they are one of the few to still offer inclusive eu roaming. My question is if I sign a 12 month contract and between that time they introduce roaming charges can they start charging me for roaming before my contract is up or would they have to wait until the end of my…
https://www.buymobiles.net/basket?adnetwork=mse&awc=3202_1651167866_899e925f6ad9839de652001ba468b98b
I filled in the BuyMobile form to get this iPhone II deal. My birthdate is 29/01/1947. It tells me I must be over 18. 🙄 I phoned support and no matter which choice I made, I got the plaintive whining (recorded) response, "I cannot hear you...". (!). I tried this on two different phones, same response. No chat line and only…
O2 RPI
Hello, I wanted advice. I took a contract out with o2 on 22nd March. They applied the RPI increase on 1st April which really surprised me within 8 days, I thought it would have been applied the April after (maybe a little naive). I hadn't realised until I received a bill and feel i've been missold as its now added a…
O2 4gb sim only £6 tariff ...is it any good in todays market?
I just found out o2 has a 4gb sim only, £6 a month tariff I think its a 1000 mins unlimited texts etc At pres Im paying about double that with o2 for 2gb 1000min etc (i dont need much) but mine comes with free picture messaging and certain countrys international, call bolt on..... both of these bolt on,s I had completely…
VOXI dropping EU roaming, anywhere better to go?
Been quite happy with Voxi to be honest, paying £10/m for 15GB, but just got a message that they're going to be charging for european roaming from 27 May. Of course I could just suck up the £2/day but I'm likely to do a fair bit of travel and this is MSE, so any ideas who's doing similar that includes roaming still? (bonus…
SIM Sherpa
SIM Sherpa Mobile deals are they legitimate. I have found a deal with Vodafone for an Apple iPhone 12 mini which is much better than Vodafone can match but they said as it was through a 3rd party, although it was on the Vodafone network they could not support it? I find it all confusing.
Using mobile in Australia
Will be travelling to Australia for 10 weeks in November and would really like to be able to use my mobile for calls, texts and roaming. Currently with Virgin Mobile but out of contract so could change. I don't expect it to be free but anyone aware of a provider that would allow use for a relatively small daily charge.
Vodafone Price Increase
Hi All, I am trying to get out my Vodafone contract early (just two months) because of the RPI increase. Mainly this is because the increase they applied was on the pre-discount price and not the actual price I pay. The terms and conditions do not explicitly state that the increase is on the pre discount price so I think…
Need UK and Spanish number for my phone living in Spain
I am now a Spanish resident (UK national) and need a Spanish phone number due to roaming data restrictions and the fact that Spanish authorities and companies often require a Spanish number to get texts from them. I also want to keep my old UK number. Does anyone have any first hand experience of the best way to do this…
Mobile contract with bad credit history - can you pay 'up front'?
I want to get broadband in my home and I was told that these days, it's a good idea to get a mobile phone contract and use your mobile network as your broadband. Even if this is not a good idea, I still want a mobile contract, as my £15 pay as you go phone isn't adequate anymore. My main problem is that I have a very bad…
Where to get Asda mobile top-up voucher?
Just tried my local Post Office which is where I have always got them before but it seems they don't supply Asda Mobile PAYG phone vouchers anymore! Anyone know why or where I can get one? Haven't tried them yet but do Asda still sell top-up vouchers?
Plusnet switching nightmare
On my recommendation my daughter got her PAC switching code from EE and gave it to Plusnet, as it was a better deal. The Plusnet sim card arrived and the switch took place except it didn't complete. If anyone rings my daughters old mobile number they get a message that it isn't taking calls. While out and about she can't…
No 4G Signal, why ?
Long story short. I get decent 4G signal everywhere, except at my families house a few miles down the road from me. I am with EE. And the problem appears to be with my phone, and not the network ( as BT did the same thing ) If I go to the EE service checker online, enter my phone ( A21s ) and then their postcode, it says…
Virgin Mobile Deal TOP Pick
Whein I try to get this deal it takes me to a page to signup using my email addressThen for a short timehttps://rewards.giftcloud.com/uk/capture/decisiontech/7849/9rszwmgzm3a8r8h/completeand after a few…
Plusnet Mobile roaming fails. It's not usable
So I switched from EE to Plusnet because Plusnet states in writing on their website that they provide roaming at no extra charge in many countries in Europe. They actually don't. I was in Germany, and all they have there is the old Edge network (Enhanced Data rates for GSM Evolution) from about 20 years ago. I think it…
Using WhatsApp Abroad
Hi, my husband and I are going to Saint Lucia for a week and we want to keep in touch with my daughter in England while we're away. I was advised to use WhatsApp but I don't know if I'll be charged for using it. Can I message and call my daughter and can she message and call me for free? Do I have to turn anything off? Any…
Overseas roaming
I have a SIM only deal with Lebra. Outside Europe they charge £15 per Mb for data roaming - caps at £46. I'm looking for a SIM that I can use abroad, I know the advice is not to use data roam and use Wi-Fi. The issue I'm worried about is I can Wi-Fi from hotel to book Uber/Lyft to take where I ned to go, BUT I need to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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