Can my mobile provider cancel my contract?
I've had a contract with Three Mobile for 11 years. Same terms, same number, even the same SIM card.
Got a letter out of the blue yesterday telling me they were cancelling my contract and moving me on to PAYG. I worked out it will cost me between £125-£400 for my existing usage. Phoned the call centre and the best they could offer was a monthly contract four times as expensive as my current contract.
Is there anything I can do about this? I didn't think it was legal for them to arbitrarily decide they wouldn't honour the contract terms any more?
Got a letter out of the blue yesterday telling me they were cancelling my contract and moving me on to PAYG. I worked out it will cost me between £125-£400 for my existing usage. Phoned the call centre and the best they could offer was a monthly contract four times as expensive as my current contract.
Is there anything I can do about this? I didn't think it was legal for them to arbitrarily decide they wouldn't honour the contract terms any more?
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What sort of usage do you have? There are lots of providers who’ll give huge allowances for under £20 per month that you could switch to.
You did extremely well getting unlimited data for £5pm as mine was £15 and has been that way for 9-10yrs and never increased. I knew this day would eventually come. No one else is going to match that. I suggest you ask yourself if you really need unlimited data. Whilst its a nice to have is it essential? Personally since covid I Wfh so my monthly usage is barely hitting 5Gb.
Option I am looking at right now is moving to Smarty Mobile which is a subsidiary of Three so using same network. £10pm for 60Gb data unlimited calls & txt. 1 month rolling. Alternatively there are Three PAYG sims with data packs reduced on Amazon and Three PAYG still includes roaming (for now).