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Mobiles

Archives for February 2020

Aerial Direct
I’ve been having issues with this company. I feel I’ve been mislead and have been trying to get copies of my calls with them so I can hear back what I was told ahead of signing up. They told me as a business customer I had been passed to them by O2 as they no longer were able to upgrade me. I ended up paying a huge amount…
No ringtones on Samsung Galaxy A70?
My phone only has Firefly as a ringtone. When I go to change it I get a message saying “choose path” then it has folders that are empty. The same thing happens with the notification sounds. Did it not come with any?
Bank Insurance Claim?
I work for a mobile phone provider and therefore bought a mobile phone for my wife that reduced the contract price by 50%. She has an iPhone XS and recently smashed the back of the phone. My wife has mobile phone cover with her bank and however what would be the process of claiming via the bank even though the phone is not…
Mobile phone performance and contract
I notice that my mobile phones' performance has deteriorated a long time before my contract expires and my contract includes money to pay off the phones value. I am wondering whether I have any rights in regards to getting compensation, due to my phone not working properly before I've paid it off in full? Any advice would…
Convince me: iPhone 11 or iPhone Pro...or...?
Hello, I'm well overdue to buy a new phone. I currently have the SE, which I love, but it's only 16G and I take a lot of photos so I desperately need more space (and would love a better camera). I know there's the possibly an improved SE coming out but that could be anytime between March and September, depending on the…
Three and O2 pay-monthly mobile customers set for 2.7% price rise - MSE News
Mobile operators Three and O2 are set to increase prices by 2.7% for pay-monthly mobile customers, MoneySavingExpert.com can reveal... Read the full story: 'Three and O2 pay-monthly mobile customers set for 2.7% price rise' Click reply below to discuss. If you haven’t already, join the forum to reply.
Mobile Wifi Call
For those of us in rural areas with very poor mobile signal, especially indoors, wifi call is an alternative option. This is where the phone uses a wifi signal to route the call across the internet. My problem is finding info on companies that do this? It is a service provided by BT which has tied us to BT broadband and…
Small Claims Court
I couldn’t find the right category so I hope this gets to people who can help me please! After reaching a dead end with my bank after I mistakenly sent money to an incorrect sort-code, I want to pursue a legal claim. However the recipient’s bank is not releasing their details so I can serve the claim. How on earth can I…
EE Perk - 20% off monthly tariffs for participating employers
My girlfriend and I were recently advised by a sales assistant at EE to enquire if our employers participate in the 'EE Perk' scheme. perk.ee.co.uk/ My employer does and I achieved access to 5 codes that I and my family/friends can use to get 20% off monthly tariffs. We also got 10% off both our tariffs as we created a…
Virgin mobile price increase & being moved to a new plan
Just had a message with virgin about my bill going up from £7 a month to £11 and being moved to a new plan :'( We’re writing to let you know we’re updating your mobile plan, and from the date of your April bill we’ll be moving you to a new one. This will include 4GB data, Unlimited minutes and Unlimited texts for £11.00 a…
Google maps on Android phone
I have a new Motorola Moto G7 Power running the current version of Google Maps on the current version of Android, and all I want to do is remove all the labels that come plastered over the maps nowadays. According to my searching so far, I need to switch to "Earth View", and to find that I'm supposed to start by clicking…
Looking for a traditional payg sim only
I'm looking for, what I've learned is called 'traditional payg', that is a sim only but with *no* contract. You just top up as and when needed, and the credit lasts as long as it takes to spend it. I don't use use my phone that much, sometimes only a dozen or so texts a month and the odd pic or two, so even a £7/month sim…
CHEAP LANDLINE CALLS
Posting here as there doesn't seem to be a category within this forum for landline phones. I simply want to recommend Call 1899 for cheap landline calls. My calls typically cost c. 5p each. You have to register with their website as a customer, then you simply dial 1899 before each number you want to ring.
Buying mobile phones versus contracts
I'm debating whether to buy a new mobile phone out right & get a sim only contract or have a normal contract with network provider?
O2 pay as you go
I am currently on a £15 a month pay as you go deal with O2. I get 1000 free texts and 1000 minutes call time. Plus a very small data allowance. I know this is not a very good deal. I am happy enough with the texts and talk time but I would like to increase the data. If I was to ring o2 today what amount of data would be…
Going to court against Three Mobile
Hi there, I would love some advise here. I had signal problems with Three for years and the last drop was when someone from their team forced me to fill a survey so I get a £50 credit in my account. Which was not happening. I requested to terminated the contract sooner because of what happened and the signal still being…
O2 - Lowell - Defaulted account on TransUnion?
Good evening, Yesterday I registered to Money Supermarket Credit Monitor to see my TransUnion Credit file. I found out a defaulted account. It says "Telecomms Lowell £28. Account opened Jan 2015 Account defaulted jan2016". However, on my profile it says that I have no defaults. I also checked clear score and mse credit…
Moved: Sharp Practices at Music Magpie Warning.
This discussion has been moved.
Three charging more than quoted by mobilephonesdirect
In November I took out a three contract via mobilephonesdirect.co.uk. The cost was to be £42 but this would work out cheaper after I claimed cashback. I got my first bill in December, it was £83, I thought fine they're charging me extra in advance. But then January's bill came and it was £68. February £68 again.I've been…
Identify Fraud committed using Tesco Mobile - Financial Ombudsman ?
Hi To cut a long story short. A postal address (unknown to my & any of my family) has been added to my credit file, which enabled a Fraudster to purchase £2k worth of Mobile phone contracts. Lowells (Debt recovery company on behalf of Tesco) have tried to pursue recovery of the debt from me. They have acknowledged that I'm…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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