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Mobiles

Archives for July 2019

vodafone free calls
My wife is with Vodafone using a £5 bundle does she get free calls to other Vodafone users. Have tried their website but no real answers. Any advice?
Very basic advice needed please!
Don't laugh but I have a very basic question and would appreciate some advice! I currently have a very basic Samsung Galaxy Fame and pay the grand sum of £5 a month for all the calls, texts and data I need. I'm a very low user. My issue is that the handset is very small and I'd like to get a new one - have seen a Galaxy J3…
Giffgaff fined after overcharging millions of customers - MSE News
Mobile company Giffgaff has been fined £1.4 million today, after an error in its billing system meant around 2.6 million customers were overcharged by almost £2.9 million...Read the full story: 'Giffgaff fined after overcharging millions of customers' Click reply below to discuss. If you haven’t already, join the forum to…
Multiple sims managed under a single account
Hi I currently have 8 sims (I pay for and manage all my family sims). I have to manage them all through separate log ins which is becoming a nightmare. I am willing to move all 8 of them to a new provider if I can find one that will allow me to manage them all through a single online account. I have found that Tesco allow…
Three new SIM only offers
Three recently started annual RPI increases and pushed 12 month contracts to 24 months. Prices were listed at around 10% more. Now it seems they have reversed the trend, or at least the “unlimited everything” SIM only contract is now back at £20/month on a 12 month basis. http://www.three.co.uk/Store/SIM/Plans_for_phones
Google "payforit"....
Has anyone else noticed that when you pay for an app using your mobile phone billing - it is not itemised (at least on Three it is not) - I just get a £3.95 (or whatever) addition to my bill - down as "payforit" .... Easy to let a rogue charge through. I realise that these are outside of Three - but surely - since I am…
P20 Pro smashed screen
I’ve smashed the screen on my Huawei p20 pro and I expected to get a new one for about £100 however it’s nearer the £250 mark as not many places seem to do it. Any recommendations of a phone to replace it spending less than I would on the screen without it being a huge downgrade from the p20 pro. I’m stuck in a contract…
Cheapest 5G phone - outright purchase
What is the cheapest 5G phone to buy as an outright purchase ? Three have today, made it a possible move - since they are saying that 5G will be provided on all contracts at no extra charge... I am assuming that this includes my 4Gb £8.50 per month contract on my SIM only contract ?? Assuming that 5G is available in my…
Best home 3g/4g router ?
Hi, Im a little fed up paying £43 a month just for broadband to skyplus another £85 in mobiles ( 4 of us) I am looking at smarty all you can eat to provide our "home" broadband, can anybody suggest a mifi/router thing to put the sim in? Also would my son be able to use this device for running an xbox and playing games? Im…
ID Mobile harasses me
Hello I left ID Mobile several weeks ago and back then they sent me a text message that they are sorry to see me go. Now, weeks later, they just sent me a bill to pay for a period that is AFTER the text message that I am leaving and AFTER me porting my number to a different company. How do I make them erase my details and…
Three Mobile phone contract cancellation
Hello I'm hoping for some help, I had a mobile phone contract with Three which expired and i called three to cancel and request a PAC code around Oct 2018 We received the PAC code, but did not use it as decided to keep the new phone number. Recently we realised "Three" continued to take the monthly charge from bank…
Mobile users to get clearer breakdown of handset costs - MSE News
Mobile phone customers will be given clearer information about how much of their monthly payment goes towards paying off their handset, as part of a package of new measures announced today by the telecoms regulator aimed at protecting those who are overpaying...Read the full story: 'Mobile users to get clearer breakdown of…
Prepaid Data Sim for iPad
I've been using a pre-paid data sim (bought from Amazon on the Three network) which had 6GB and lasts 12 months. It's coming up to the end of it's validity, so I'm on the lookout for another deal. On O2's website they have a 12GB deal for £40 which lasts 12 months (or whenever the data is used up) but it says that it will…
Cancelling in the 14 day cooling off period (Vodafone sim only contract)
Hello I have recently joined Vodafone from EE but the 4G doesn't work well enough to meet my requirements, so I want to cancel in the 14 day cooling off period. Thing is I have already transferred my PAC code to port my old number to Vodafone and I have been advised by Vodafone (and EE) that this process is now locked and…
Some Clarity on 'excess data' threads
This thread relates to cellular data usage only. Hiya, So I was looking at all of the threads from people stating 'I did not use data' etc. and thought that the image attached may help explain. If you look at the picture this shows the heaviest data usage from a group of mobiles. If you look at the bottom you will see 'Non…
vodafone changing from PAYM to PAYG issues
Anyone else had similar problems? I made this switch to take effect at the start of this month and have had no end of problems. First they just cancelled my PAYM contract so I was without a phone for a day. Now I find that they deactivated my PAYG account a day after starting it so while I've assumed I'm on PAYG I'm…
BuyMobiles.Net
Morning All, I am having issues with my current phone on contract which has a few months left, I am in a position to pay off the remainder of the contract. When looking for an upgrade I found some company’s via uswitch one being buymobiles.net They are considerably cheaper than Carphone warehouse and going direct to the…
Escaping Mobile Upgrade
Bare with me.. This is long and complicated! But I am still within 14days of agreeing my upgrade.. Do my statutorily rights apply if service does not deliver point of sale request? I recently went to Carphone Warehouse to change my phone.. Iv moved house and we have zero network coverage in our area for any network. My…
Data usage
Have temporarily transfered to ID mobile. 30 day SIM comes with 10gb of data. Am not particularly using more data than usual but am noticing that according to the data counter on the I'D mobile app I am. I used to have 6gb with another provider and used to get to around 4.5 to 5.5gb per month. I've heard other people…
Xperia L1 Data
Hi, I'm not very good with technology, I have a Sony Xeperia L1, when I switch on data outside, it doesn't work, On my phone: mobile data > data usuage > 23.08 MB, underneath it says 2GB warning I'm with Plusnet, I've no idea what's wrong

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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