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Samsung Upgrade Programme
Has anyone got experience of the Samsung Upgrade Programme? My company’s perk provider gives access to Samsung Employee Purchase scheme, and I’m thinking about buying a Galaxy S10 through it. There’s not many reviews of the scheme online, but one I did see was rather negative of it.
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mobile phone blacklisted
Huge con buying a 2nd hand phone and no one to help the innocent buyer. Phone works for a period of time after buying, my case gumtree. The original owner either stops paying their contract or claim the phone is lost or stolen and receive a new phone. The phone they sold gets blacklisted meaning the SIM card does not work.…
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Tesco Mobile charging after contract expired
Hi all, I recently noticed a monthly charge on my bank account of £11.50 to Tesco Mobile, despite the fact my contract with them ended in Nov 2016. An online chat with an agent this afternoon revealed that because I never cancelled the contract I have continued to be charged. But when I switched to a new contract with a…
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Canceled new contract - will I get denied at another provider?
Hi So I agreed a contract with three on Monday which I'm now going to have to cancel due to some issues which has made me completely lose trust in the company (took them 3 days). Trading standards now investigating. The contract I entered into has a free sonos speaker offer. This is available elsewhere. I would like this…
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Vodafone Billing Error - need way of escalating
In February 2018 I set up a Sim Only Contracts with Vodafone for a price with a discount for 12 months and I got an order confirmation saying this and a web order number. The first month I was wrongly billed as the discount was not applied. I phoned them and I was called a liar and that I took the contract out at higher…
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O2 being awkward over death of parent
My mother died and on her bank statements we discovered a direct debit was coming out each month for O2. She did not have a mobile phone and we do not know what this payment was for. O2 were contacted and they didn't know and could not help us in any way - told us to contact her bank. Bank didn't have any idea either. We…
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Getting a PAC after cancellation
I recently took out a sim only deal through mobiles.co.uk and on receiving the sim, ported in my number which was done. After a week the local network coverage has been appalling (despite testing out a PAYG sim beforehand) and mobiles have agreed after liaising with the network to allow a cancellation within 14 days. I…
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MSE UK only sim deals
Hi MSE Would you mind separating the Uk Sim only deals from the Europe Roaming Sims in Best Buys. Almost got one in error it would have been an expensive mistake going forward. I know it tells you but is your doing a fast scan you could get caught out. Eg Best Sim only dealsUp to 2GB iD Mobile: 1GB, 500 mins: £5/mth…
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Vodafone account defaulted - no notice received
Hi, I need some advice please. I am going through a re-mortgage process and I have discovered yesterday that Vodafone has defaulted my pay monthly contract that I had 4 years ago (default happened a year ago). Now I am confused as I had direct debit setup, which I did not cancel at any point in time. I had cancelled my…
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Mobile Phone Recycling
I recently sent my old mobile (an iPhone 6s) to an online recycling company who quoted £100 for it. On checking they declares that the the phone had an old record of an insurance claim on it and that I needed to contact a company called CheckMend to prove that the phone was in fact my property before they paid out. I…
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O2: charged for unsent texts/subject access reuest to see usage
I'm on o2 1-2-3 as I'm a v low user. I drafted a text today and when I tried to send it (to BBC radio) I got a message saying I'd be charged at premium rate and did I still want to send it. It didn't say what premium rate meant. I didn't choose an option and navigated about a bit to see if I could find out anything about…
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HTC 10 Update has prevented individual Notifications
I had different sounds for Gmail messages Ringtones etc. I did a software update and now the only sound that works independantly is my ringtone. I have looked on many Android forums as this seems to be a familiar issue after the software update. I use Zedge for my different notifications and everything was fine before the…
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Beware of Vodafone discounts
I have a Vodafone line as my secondary line which I don’t use often. I have had this for 3 years+ spanning one contract renewal. The renewal came with a phone which was £40/month with “discount applied” (apparently it is supposed to cost £60/month) which is a deal I will definitely not be taking). My first bad experience…
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Best SIM for a week in Portugal?
My granddaughter is going to Portugal for a week very soon. She has a Vodafone Basics £6 per month SIM which cannot be used outside the UK. What is the best SIM I could get for her to enable her to keep in touch while she's away?
