Tesco Mobile charging after contract expired

jessielicious

Hi all, I recently noticed a monthly charge on my bank account of £11.50 to Tesco Mobile, despite the fact my contract with them ended in Nov 2016. An online chat with an agent this afternoon revealed that because I never cancelled the contract I have continued to be charged. But when I switched to a new contract with a different provider I would have contacted Tesco Mobile for a PAC code - is this not sufficient to indicate my wish to cancel the contract?

Not sure if it makes a difference but the mobile number quoted in the emails I have from Tesco mobile is not mine - presumably whatever came with the phone I bought from them.

Before I phone to cancel the contract I'd appreciate any advice on whether I have grounds to claim back the almost £200 they've taken from my account since my contract ended. Many thanks.

[Deleted User]

Did you move your number to Tesco's when you joined them? Did you then move it out when moving elsewhere using a PAC?

mobilejunkie

Asking for a PAC is not the same as exercising it. If you didn't the contract ran on. If you did, then they have made an error. The mobile number they have should be the same as yours with them at the time if you didn't cancel the contract or exercise the PAC.

stragglebod

Could you inadvertently have had two contracts with Tesco? One that you PACed over to your current supplier, and another which has continued to be billed?

jessielicious

Colin_Maybe wrote: »

Did you move your number to Tesco's when you joined them? Did you then move it out when moving elsewhere using a PAC?

Yes and yes

jessielicious

stragglebod wrote: »

Could you inadvertently have had two contracts with Tesco? One that you PACed over to your current supplier, and another which has continued to be billed?

I wouldn't have thought so. I've only ever had one phone.

jessielicious

mobilejunkie wrote: »

Asking for a PAC is not the same as exercising it. If you didn't the contract ran on. If you did, then they have made an error. The mobile number they have should be the same as yours with them at the time if you didn't cancel the contract or exercise the PAC.

Do you mean exercising the PAC? I did exercise it by moving my number to a new phone company, unless I've misunderstood something.

So it sounds like they've made a mistake then, since they're not quoting the number I used during the contract.

[Deleted User]

jessielicious wrote: »

I wouldn't have thought so. I've only ever had one phone.

Doesn't mean you didn't have two sims though. Can you go back to November 2016 and earlier to check your payments via your bank account?

eDicky

jessielicious wrote: »

Not sure if it makes a difference but the mobile number quoted in the emails I have from Tesco mobile is not mine - presumably whatever came with the phone I bought from them.

The phone number on the SIM that came with the handset you bought from Tesco is the one that would have been ported to your new provider, thus cancelling the Tesco service and contract.

But if that's not the number you currently use, it might indicate that the above didn't happen, and would be the reason that the Tesco contract continued.

Are you sure that the number you now use originated from that phone and contract you signed up for with Tesco, or is it from some other SIM..?