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Mobiles

Archives for December 2014

Virgin Mobile Retentions ?
Just rang virgin mobile who I have been with for nearly two years now on a 30 day sim only deal. To ask for my pac code or if they had a better deal / better price to keep me, I currently get 250 mins unlimited texts and unlimited data, they were saying that they cant do any better than this deal, and gave me my pac code…
3 OnePlus One invites available
I have 3 OnePlus One invites available if anyone wants one. They are for the OnePlus One - 64 GB Sandstone Black, they only have 1 day left on them, so if you would like one please PM me with your email address and I will send you one....... First come, first served......
Vodaphone ARGHHHH
Hi Got a new contract with vodaphone at end of September ,iPhone 6 with unlimited everything and 7GB internet. 8 weeks ago it started dropping calls and going straight to voicemail when people were trying to call, after 4 visits to the shop and them playing around with it they sent it to there engineers to be fixed , The…
Help with a complaint to 3 please
The lovely people at 3 cancelled my contract by accident. I contacted them about upgrade options, they offered me some not very good deals, I said I would consider them and ended the call. They sent me a text message saying no changes would be made to my account. A month later, my phone was showing emergency calls only. I…
Loss of Signal - Can I cancel Contract
Hi There, I am on EE for almost 18 months now and ever since I have moved my home, there is no network signal in my house or even outside too, there is no reliable network. since I cant make or receive calls, I want to cancel my contract. I did talk to EE guys and they sent me signal booster which is of no use and its not…
cheapest smart phone - where do i get one?
with so man deals out there i wanted to ask others if they are aware of any good deals out there for smart phones?
Online Payments to O2
Can anyone help with information on how payments are processed. If you make an online payment giving your card and the 3 digit security number, which is then 'verified by Visa' and marked as payment successful, how is this then processed. For instance I made the payment, received a payment reference number, and there was…
Whatsapp EE Charges
Hi My partner was charged approximately £350 by EE for using the free Whatsapp over a period of 3 months. EE refuse to discuss the charges with us so we used the CISAS service. CISAS then failed to follow its own procedures (e.g. providing us with a copy of EE's response and allowing us to respond) and admits to this but…
Orange upgrade available, they are pushing 4g!
I can upgrade now but I am unsure about which way to go. Does the use of 4g use more data than what I am on now, 3g I presume? Orange upgrades seem to be available through Car Phone Warehouse, can they do a better deal than EE? My internet with orange is now poor, some times I cannot get on line, will it be better with 4g?…
data only sim card
I recently bought a mobile router to use with my tablet and am now looking for a suitable pay as you go sim which, rather like my mobile phone, does not require me to make monthly payments .As I would be rarely using it, I dont wish to make such regular payments so I would be grateful for any suggestions.On my phone I just…
Watch out for O2 unlimited text charges
Just queried why I have been charged for 0.99p for 3 x UK text messages on 24/12 which should be within my O2 unlimited texts in UK. Customer service agent confirmed that group texts (i.e. one message - sent to multiple numbers) are classed as picture messages on O2 and chargeable! Could have been much worse - I advised I…
Incompetent EE.
I need to rant and get this off my chest before i call them as soon as the call centre opens otherwise i can see me marching into the nearest EE shop and letting rip. I have had 2 contracts with EE for 2+ years, before that we were with Orange, i also had 2 contracts with orange (for the kids) In november the orange…
Can T-Mobile/EE change my tariff one day out of contract?
I currently am on a very good grandfathered plan on T-Mobile; Unlimited Texts, Unlimited Calls, Unlimited Data, Unlimited Tethering at a good price, the only thing is it's 3G but very fast and efficient. My contract is finished and on rollback. I have seen Three do the same offer on 4G but with 2GB Tethering. I don't mind…
URGENT o2 emergency number phone stlen !!
Hi all. Daughetr and boyfriend in Colombia. First day today and he got his Credit Card and phone stolen. He is on o2. Calling their emergency line 0344 809 0202 (me from the UK), it says that emergency calls are handled by a Service Provider which number is on the back of the statement ....great when you are stuck in…
Vodafone hell - Closed account
Hi all, First post so would appreciate a little advice. Was a Vodafone customer until around August. Received a text message in June saying they were increasing prices more than 10% and I was entitled to cancel without penalty. This was my golden opportunity. For some reason Vodafone had a problem with my account. An…
unsure on haggling
I've haggled my phone contract before but usually to get the deal I want with the supplier I want. But this time they are the best deal. I'm after a z2 ideally but had picked a z1 compact as the z2 was 35 and the z1 was 24. (All same allowance as I have now. 500 min unlimited text and 250mb) Looked through my upgrade…
Mobile Internet Charges
I was given a Nokia Lumia 530 as a gift. I was shocked to see texts coming through with the internet charges I had used by just putting in the sim card and setting the phone up. Total £50. Why was I not told that there would be these charges?
Is it ever possible to upgrade, early?
My plan with Vodafone runs out in April, but apparently I can upgrade on 31st January. But I have seen a great deal in a vodafone shop that is pretty good (Z3 Compact, unlimited texts, 600mins and 1gb data = £22.50) And i am desperate to get a new phone (my one is useless).. BUT, the guy in the shop said that as I cant…
Anyone on t-mobile Pay monthly 10 contract?
Hi there I am still on the t-mobile Pay monthly 10 contract, and would like to stay on it as it is as cheap as chips, £5.93 a month for me for unlimited texts and data and 100 mins Anyone else on it and renewed on it recently, what was the best free phone they offered you? Just preparing myself for the renewal battle and…
THREE: Giving 6 weeks notice instead of 4 will cost you £6.25
FYI, if you provide Three 6 weeks notice that you're leaving them, they will charge you £6.25 admin fee. If you wait until EXACTLY 30 days before the end of your contract, there is no charge. This is extremely frustrating, what if I forget to do it on that day or am too busy? I asked the advisor today... "I don't want to…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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