Loss of Signal - Can I cancel Contract

Roky

Hi There,

I am on EE for almost 18 months now and ever since I have moved my home, there is no network signal in my house or even outside too, there is no reliable network. since I cant make or receive calls, I want to cancel my contract. I did talk to EE guys and they sent me signal booster which is of no use and its not reliable. I again talked to them about cancelling my contract and they are asking for charges for remaining period which is close to £240. Is it possible to cancel my contract without paying them any changes. any suggestions would be greatly appreciated.

Cheers
Roky:beer:

d123

Roky wrote: »

Hi There,

I am on EE for almost 18 months now and ever since I have moved my home, there is no network signal in my house or even outside too, there is no reliable network. since I cant make or receive calls, I want to cancel my contract. I did talk to EE guys and they sent me signal booster which is of no use and its not reliable. I again talked to them about cancelling my contract and they are asking for charges for remaining period which is close to £240. Is it possible to cancel my contract without paying them any changes. any suggestions would be greatly appreciated.

Cheers
Roky:beer:

So you've moved to an area with no signal?

That's not EE's fault, so no, you can't cancel.

Snowedunder

d123 wrote: »

So you've moved to an area with no signal?

That's not EE's fault, so no, you can't cancel.[/QUOTE




Not really very helpful is that, exactly the reason I decided I would never politely ask for help on forums such as this.


To the OP - we really cannot be expected to make mobile phone reception a high priority when moving home, saying that though, it may have been wise to consider this point nonetheless.


I do feel that you have some discussions to have with your provider, you cannot be alone in this situation. Good Luck

Armorica

Did your contract include a handset? If so, it's reasonable there is an exit charge as the price of the handset is spread through the contract.

If you are with Virgin as your broadband provider (and possibly others), you can use your mobile as a VoIP phone and make calls using wifi via an app from your mobile which may help.

Fruit_and_Nut_Case

d123 wrote: »

So you've moved to an area with no signal?

That's not EE's fault, so no, you can't cancel.

Snowedunder wrote: »

Not really very helpful is that, exactly the reason I decided I would never politely ask for help on forums such as this.

<snip>

d123's response is concise and correct. There's not really much to add.

Snowedunder

Fruit_and_Nut_Case wrote: »

d123's response is concise and correct. There's not really much to add.

I guess in this day and age, politeness has indeed gone out of the window, brusque is all that is required?


Sorry to have tried to impose old fashioned 'ideas' on modern society.


perhaps, 'sorry to be the bearer of bad news, but I am afraid there would appear to be nothing you can do in this situation'?


Still, thankful for small mercies, and it has not yet resorted to 'text speak'.

Silk

Snowedunder wrote: »

Not really very helpful is that, exactly the reason I decided I would never politely ask for help on forums such as this.

Why isn't that helpful?
The OP asked if they could cancel without paying charges and d123 gave the correct answer.
No networks guarantee 100% coverage and if you choose to move into an area with no coverage whilst in contract then it's hardly the networks fault.

Snowedunder wrote: »

I do feel that you have some discussions to have with your provider, you cannot be alone in this situation

It would seem the discussions have already taken place and EE have provided the OP with a signal booster

[Deleted User]

Roky - You are in an unfortunate situation and not the first to experience this problem of non coverage after moving house.

I would suggest that if you can use your phone whilst not at home so as to use at least some of what you are paying for then this would be preferable to paying a cancellation charge. At least you would be getting somthing for your money.

Then whilst at home you could use another network (that has coverage) on PAYG for that (contract) period to give you home coverage. Network Three is cheap on PAYG (if they cover your location).

This seems to me the only way to make the best of a "bad job" until your present contract ends. One way to overcome this problem is to have a dual sim phone with sims on different networks although this would involve two contracts/PAYG deals.

I doubt if any network will ever have 100% coverage due to the nature of radio wave propagation.

d123

Snowedunder wrote: »

d123 wrote: »

So you've moved to an area with no signal?

That's not EE's fault, so no, you can't cancel.

Not really very helpful is that, exactly the reason I decided I would never politely ask for help on forums such as this.


To the OP - we really cannot be expected to make mobile phone reception a high priority when moving home, saying that though, it may have been wise to consider this point nonetheless.


I do feel that you have some discussions to have with your provider, you cannot be alone in this situation. Good Luck

Are you deluded? It is helpful in that it contains all the info the OP needs, if you want to get all soppy and sentimental then mumsnet is somewhere out there --->

I didn't post to be the OPs friend or to be sorry for them, whether the news was bad or not.

I simply posted to answer the OPs question. They moved to a 'not-spot' or to a house of a construction type that spoils reception, it's not the networks fault and so it isn't a reason to cancel. That's it.

Why would I add a hundred extra words to add fluff and sentimentality which could then obscure the actual answer?

PS
In an effort to be helpful I thought I would say that I'm sorry to be the bearer of bad news, but you have deleted a ] off the end of my post, that's why it hasn't quoted properly .