URGENT o2 emergency number phone stlen !!

Mr_Warren_2

Hi all. Daughetr and boyfriend in Colombia. First day today and he got his Credit Card and phone stolen. He is on o2. Calling their emergency line 0344 809 0202 (me from the UK), it says that emergency calls are handled by a Service Provider which number is on the back of the statement ....great when you are stuck in Colombia.

Can someone give me that number please? URGENT thanks

Collabora

look here http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device it gives all numbers and advice

grumbler

Collabora wrote: »

look here http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device it gives all numbers and advice

Interestingly, it's the same 0344 809 0202 that allegedly are giving runaround.

https://www.google.co.uk/search?q=o2+lost+phone&ie=utf-8&oe=utf-8&gws_rd=cr&ei=O-GhVMSgC4GxUcD5gfgK

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=contact_Us_PayMonthly

I've lost my phone and I want to call you

If you've lost your phone and want to call us, you’ll find the numbers below:

Pay Monthly

Pay & Go

...
Our teams are available 24 hours a day to help you with your lost phone.

Surprise-surprise
If you follow the link it says:

Opening hours Monday-Friday 08:00 - 21:00

:rotfl:
+44 844 809 0200

Collabora

Lost or stolen device

If your phone has been lost or stolen, we're available 24 hours a day to help. We can block your phone and sim and send you a new sim with your existing number once we've spoken to you.

If you're a Pay Monthly customer, call us on:
0344 809 0202, or +44 344 809 0202 if you're abroad.

If you're a Pay & Go customer you'll need to call:
0344 809 0222 or +44 344 809 0222 if you're abroad.

Armorica

They should contact their bank as well in case the phone browser has saved passwords/credit card details etc. on shopping sites

Mr_Warren_2

I have tried those numbers ...... and it's as explained in my post....... Don't call o2 call the number on back of statement. I was hoping that someone here would be with o2 and be able to give me that number. Thanks all

Mr_Warren_2

The CreditCard has been stopped, now trying to contact o2 on a number that works.


Thanks for any help. This is an emergency.

Collabora

Mr_Warren wrote: »

I have tried those numbers ...... and it's as explained in my post....... Don't call o2 call the number on back of statement. I was hoping that someone here would be with o2 and be able to give me that number. Thanks all

try this https://www.o2.co.uk/help/guru may have to wait till morning for live chat otherwise its them numbers and get to speak to someone and explain its their number on the site you have to report these too and not any number on statements

grumbler

Don't wait till morning!! You pay for all calls made before you report it lost/stolen. The night can cost £ thousands

Mr_Warren_2

Just trying to find someone who is with o2 to give me that number on back of statement

lurkylurky

I've just phoned 202 from my O2 phone and even though it says the lines are closed if you listen to the recorded messages it goes on to give some options. Lost or Stolen is option 3. The number from a landline is 0844 809 0202.

Good luck.