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Energy

Archives for March 2022

Can't log into E-On
I have been trying all day to log in but can not, it would seem everyone and their grandmother is too, or the companies are crashing their own sites
electric meter reading
hi I live in a flat on top of a shop my gas meter is in my property but my electric meter is in the shop downstairs but im having trouble with the lady in the shop who refuses to let me get to the electric meter to take a reading.do I have a right to get access to the meter
EONs Standing charges policy for 1 no energy, 2 low energy users
After sending EON no less then ten emails I have been unable to get their official company policy on the statement below which appears on their website: "What if I don't use energy, or I'm a low user and don't want to pay a standing charge? Whilst you have meters in your property, standing charges will be applied to your…
Can't submit meter readings
Taking Martin's advice I've taken meter readings and tried to submit them to Bulb. They're not allowing me to submit until tomorrow...is this so they can charge the whole period at higher rate and surprise surprise no one's available on live chat?????!!!!!! Anyone got any advice
Energy websites crash as customers rush to submit their meter readings - DON'T panic, you have time
Customers of British Gas, EDF, E.on, Shell and Octopus have been unable to submit meter readings as people rush to do so before the 1 April price hike. But if you can't do so DON'T panic - just make sure you take a picture of your reading and submit it as soon as you can... Read the full story here: British Gas, EDF, E.on,…
Deliberate Low Meter Readings
Hi, I need some advice. With the impending energy price increase, I've got a dilemma. For the past two and a half years we have shared our home (DH AND DD) with a dementia suffering parent in order to care for them. Alot of people will know about the quirks of dementia sufferers and how hard it can be to accommodate these.…
Problems with Scottish Power
We had an account with Scottish Power which was paid monthly by DD. They then said we'd not paid and gave us another account number though I don't know how we could be charged twice for the same usage but on different account numbers. The ombudsman sided with SP so we owed them. We now owe them over £4000 as each time they…
Fix until April 2023 or not?
Hi all, I'm really struggling to decide what to do. I have dual fuel provided by British gas and I have been protected with a fixed tariff which ends on 30th April. The cheapest option currently is to go onto standard variable...however they are offering me a slightly (but not horrifically) more expensive switch until…
Tariff Change Meter Readings - Octopus
From the Octopus Website: The best day to give us a meter reading is this Saturday (our standard variable prices don’t change until 00:00 Saturday 2nd April.) Make a note of your readings or take a photo of them on Saturday. When we receive this reading we will apply it to your account from 00:00 midnight on the Saturday.…
Help - heart rate through the roof - elect meter not working - what to do?
I am partially disabled, ill and housebound and have now got Parkinsons shakes (and have had three bereavements in my family and friends in the past year), my elec and gas provider know this but have not sent anyone to read the meter for years, but were bullying me to photograph it last year at the end of May, which I…
Utility Webs are Down!!!
Scottish Power - Nothing! EDF - On Maintenance SSE - Forget it. Seems the multimillionaire influencer who spoke up to get your meter readings in, has proved a ...
Can’t submit meter readings!
I have tried both online and by calling my energy company (SO Energy) to submit meter readings today, the website has “an issue” and the phone message is “it has not been possible to connect your call”, should I be worried..? 🙄
Meter readings by 31st March 2022 - Energy sites "unavailable"
Hi, apologies if this has been covered already. I'm trying to submit gas meter readings to Shell Energy, but their website is "temporarily unavailable", possibly due to high traffic volume. Would a pic of the meter reading sent to them be valid? Has anyone done this and is it just sent to their help desk as an email…
Dates for Octopus new tariff
I have been listening to Martin's great advice to take a meter reading today - 31st March 22, before the new tariffs start on April 1st. However; Octopus, on their website, say the new tariffs start on April 2nd not April 1st. So do I take my reading today with the chance that they will estimate my use for 1 day ie April…
Peoples Energy Credit Balance
When PE ceased trading I had over £600 in credit ready for the winter period. Since the move to BG this credit has not transferred and therefore I have paid BG for gas and electricity during the busy winter period. BG say they have not received the funds as of 31st March 2022 - this 6 months after the closure of PE. Why…
Fixed tariff meter reading
Is it necessary to read the meters today if you are on a fixed tariff? I have smart meters so I'm guessing not but my mother, also on a fixed tariff, has dumb meters.
Scottish power
Hi this is the 1st time joining this and just wondering if anybody can give advise, im with scottish power and not sure if its worth while giving them a call about this price cap as through experience they say 1 thing and do anorther they are probbaly the worst to trust and also is it to late to change over to brittish…
Moving home / energy tariff
I am moving house 27/05 and I am wondering what will happen in terms of the energy tariff when I move? 1 - will I stay on the same tariff as the current owner? Or 2 - when I call the company to confirm name/account change, will they roll me onto a different/new tariff context I explored changing tariff for my current…
Meter Reading submitted - should I now pay?
I’m on a standard tariff, get a bill every quarter and pay manually. I’ve taken a meter reading this morning, 31st March and submitted to the SSE website, it’s showing me how much has been used in pounds. Should I pay this amount today or do I wait until the next bill which I assume would have a new meter reading or…
Meter Reading
I saw Martin talking about taking a picture of your meter/s before the 1st of April, but do I send it off to my supplier before or after they contact me ,telling about my my reading is due.My meter reading is not due for another week so I just thought I’d see what everyone else is doing ?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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