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Energy

Archives for June 2021

Smart Thermostats/Full Heating Control Options
Hello everyone We live in a 1930s house, some rooms are solar others are polar with our current heating set up. We need a new combi boiler (the joys!) and so we're looking at the best way to control heat in the rooms at the same time. I had wondered about separate Smart controls for upstairs and downstairs ideally. I just…
No Standing Charge Tariffs
Hi guys, I was looking for no standing charge tariffs, but there are nothing on the Cheap Energy Club search. Do such tariffs exist? If no, what are the cheapest standing charges now? Thank you.
Switching with Solar and smart meter not so easy
Despite other posts saying Solar & Supply are independent one of the big six caused a lot of hassle by insisting that after change of Supplier needed to change to FIT account too, something to do with the database of who owned the smart meter( I don't actually care). Finally changed Fit account after nearly 6 months of…
End of fixed deal...what now?
Hi all, my fixed deal with Pure Energy is coming to an end (31st July). I usually try to make the most of the MSE Big Switch but this isn't currently an option. The Cheap Energy Club is showing me the cheapest deal is PFP energy 'Green Variable s2 Online' which is variable (£64/mth). However I would ideally like a fixed…
Spark smart prepayment meters switch to british gas
Hi Guys, I bought a house and am looking to have the prepayment meters removed - they were installed on both gas and electric by Spark energy. I have switched to British gas but am really confused - they have said they will call to arrange for someone to change the meters over to their prepayment as I have to be on those…
Estimated bills / Broken metre
Hi all. Hope you are well ? Looking for some advise on an issue i am having with bulb regarding my bills. When we went into lockdown myself and my partner had to work from home like many others. My job requires a lot of hardware. 6 Monitors.1 Tower and 2 tv's. These would be running 24/7. I had an agreement with my work…
Economy 7 to Standard Meter
I contacted Bulb (Current energy supplier after moving in a month ago) to get my E7 meter switched for a standard meter as there are no longer any storage heaters and only got immersion heater for the water, the property is electric only. Everything was in motion but now Bulb have said that the work can't be completed: "I…
Electricity not earthed in new build apartment
A Sky technician visited my house and reported that there is no earthing in my apartment. I've contacted our estate management company who have said they will look into it, but just wondered if I should take this further with Miller Homes (who I purchased the new build through) as the Sky technician said it was very…
Martin's recommended energy switch deal -worth it?
Hi, I am looking at Martin's recommended deal with Green energy, which ends this Friday, but the prices are higher - especially the daily charges - than my current deal with Octopus energy - which expires on October 1st, but has no early exit fees. Is Martin saying that prices are going to go up so high that it would be…
EDF "no exit fee"
Not sure if this is a stupid question. EDF's energy direct tariff jul23 says there are no exit fees. It's a fixed 24 month term. Let's say energy tariffs improve over the next two years. If there's no exit fees I can up and leave at any time surely? I just want to make sure there's no catch as every tariff I've been on has…
Will a smart gas meter interfere with my automatic garage door working?
Just been notified by e-mail from Octopus Energy (our supplier for under a year) that my gas meter is is reaching its end of life. Our house and meter is 17 yrs old. The old meter will be replaced by a Smart Meter, old style meter replacement apparently is not an option. I’m not really adverse to a smart meter but have…
Scottish Power
I was transferred from Yorkshire Energy (YE) to Scottish Power (SP) in December 2020 when YE went out of business. When SP took over my account, I informed them that my electricity smart meter was not working and had not been for some time. I was informed that once the account had been fully transferred that SP would…
My Ovo Switching experience
After switching to Ovo, I noticed that I cannot log in to my account. It reports "oops something has gone wrong" (or similar). It turns out, after chatting to Ovo. That I am currently in the 4 to 6 weeks validation period. This allows both suppliers to open and close your account correctly, which will be the issue on why I…
Green. Energy, help & advice please
Hi all, This is a new experience for me, first time ever on a forum, so apologies if I get it wrong. Have been reading through the posts & there seems to be a lot of knowledge & experience with you guys so could you look through my experiences & let me know what to do, thanks in advance. Briefly (hopefully) I signed with…
Eon - unable to create online account / manage account
I've been with Eon since February and have never been able to register for an online account. I just get an error message "Whoops, something's blown out", which is incredibly frustrating. I've tried different browsers, devices, speaking to the call centre and online and still no success! I've been told by the online chat…
Avro customer support non existent
I have been waiting for 5 days without a reply and wish to transfer my supply to the new house i am moving to but unable to get any reply from them. Their phone lines just keep saying no one is available and cut you off. I went to them as they were recommended but my experience has shown pay a little extra for the better…
Green grant voucher. Need a new provider for the works
Hi all, I'm hoping someone here might be able to help me. I got a 10k Greengrant voucher, however the company that I was going to have solar thermal with, turned up, and were so negative about being able to do anything, or wanting to do extra work on top, I sent them away. I did however get an email from the Gov. to say…
Are AVRO a bunch of crooks or just incompetent?
I am owed over £200 from Avro after moving my account and leaving a credit balance. Part of it is a monthly fee they took AFTER I moved the account. They have not responded to several emails and their operators are always "Fully occupied" so I need to "call back later". Any suggestions?
Can I change supplier whilst I am unable to provide a meter reading?
Hi all A couple of years ago I was with First Utility/Shell and had smart meters installed and initially they worked fine. However I then changed supplier to Yorkshire Energy, and after a few months the gas meter died on me - it stopped communicating and i was unable to get manual meter reading as it will not 'wake up'…
Energy use on empty house
We’ve been concerned for a while that our electricity bill is high and whilst we were away last week we monitored the use. The meter readings indicated we used 43kwh whilst we were away for 7 days. That’s 6kwh per day….. when nothing Was used. We left 2 TVs on standby and a fridge and freezer. We just can’t understand it.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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