Eon - unable to create online account / manage account

Keelybob

I've been with Eon since February and have never been able to register for an online account. I just get an error message "Whoops, something's blown out", which is incredibly frustrating. I've tried different browsers, devices, speaking to the call centre and online and still no success! I've been told by the online chat that my bill is at over £1k and I have no way to check on usage or enter updated readings. 
Has anyone else had the same issue? It's getting so frustrating, I'm considering switching before my contract is up, if only I could access my account...

Robin9

Is this Domestic or Business?

Have you had any email accounts since January ?

Have you been keeping a record of the meter readings ?  From that you should be able to calculate what you do owe?

Have the DD's been deducted from your bank?  A debt of over £1000 if DD's have been deducted is staggering? 

Can online chat send you a bill?

Escalate beyond the Call Centre with a written letter of |COMPLAINT.

E.ON_Company_Representative:_Helena

Keelybob said:

I've been with Eon since February and have never been able to register for an online account. I just get an error message "Whoops, something's blown out", which is incredibly frustrating. I've tried different browsers, devices, speaking to the call centre and online and still no success! I've been told by the online chat that my bill is at over £1k and I have no way to check on usage or enter updated readings. 
Has anyone else had the same issue? It's getting so frustrating, I'm considering switching before my contract is up, if only I could access my account...

Hi Keelybob and welcome to the forums.

Please get in touch again, as Robin 9 says we can send you a bill.

I think we need to get the account sorted first, then get on with sorting the online account, although I know that is annoying, we need to get the account fully up to date.

Having a balance of £1000 when you have been paying by Direct Debit does sound a bit high, how much have you been paying? We need to make sure the account is billed to accurate reads. Then re-calculate the Direct Debit to cover the amount of energy that you're using.

Did you provide a read when you spoke to us in the past? We can let you know the reads we have used and enter your reads for you.

The issues with the online account, could be to do with some details not matching, like post code, or if you have had any accounts with us in the past, that have your email attached to it, so it'll need a bit of looking in to.

Thanks

Helena