Scottish Power

Navigator129

I was transferred from Yorkshire Energy (YE) to Scottish Power (SP) in December 2020 when YE went out of business. When SP took over my account, I informed them that my electricity smart meter was not working and had not been for some time. I was informed that once the account had been fully transferred that SP would change the meter. A few months went by, and nothing happened. I emailed them and after a few to-and-fros and checks, they informed me that they would arrange a replacement. Nothing happened. So, I got back in touch with them and again after a few email exchanges they informed me that I would need to call them to arrange an appointment. I did this for the morning of the 21st of June. Nobody arrived. After a long conversation regarding the failed visit, I was informed that they could not find a record of this, and they would not be changing my meter at this time because I still had supply. They also informed me that I would need to keep calling them every three months to check if they were able to change it.

SP are charging me for an estimated electricity usage; however, this is over 600kwh above my last annual consumption statement from a previous supplier. After several calls and long waits today, I was informed that until the meter is changed, SP will be charging me for an estimated usage and will not reimburse me for energy that I am not using, even though this is above my normal annual consumption.

My contract finishes with them on the 30th of June; tomorrow, and therefore without a working meter I need to renew my contract with them. I feel that I am stuck with a supplier that is probably overcharging me and not dealing with my complaint.

Does any one know what possible course of action I can take?

Gerry1

Welcome to the forum.  Presumably you can't get a reading from the meter on the wall?

https://forums.moneysavingexpert.com/discussion/6278594/can-i-change-supplier-whilst-i-am-unable-to-provide-a-meter-reading