My Ovo Switching experience

UncleZen

After switching to Ovo, I noticed that I cannot log in to my account. It reports "oops something has gone wrong" (or similar).
It turns out, after chatting to Ovo. That I am currently in the 4 to 6 weeks validation period. This allows both suppliers to open and close your account correctly, which will be the issue on why I am unable to look into the online account.

The online account will be visible from 02/08/2021.

So, if they know this, it would make sense for the website to tell you this, but it doesnt
Also, it would make sense for them NOT to send you an email about using their app because its so great etc, when in fact you cant because of the above issue.
What a bunch of clowns.
I will probably leave ovo at the earliest opportunity

[Deleted User]

What you have experienced has been the case for years - irrespective of the supplier that you choose. Databases have to be updated; meter readings validated etc. In this respect, gas is separate from electricity. Sadly, smart metering will not change the underpinning raft of industry procedures that take place when we change suppliers.

UncleZen

No, the point is
1) that their website crashes, when it should handle the situation.
2) they send you emails to use the app when it can be used.
Its poorly organised and not joined up

milgo

@UncleZen if your on a good tariff don't fret. Websites crash, company communications aren't flawless, life goes on. Be happy. 

Kat78MFW

I have recently switched to OVO and got the same message early on in the switch but have been able to log on for a couple of weeks now. I can't remember how long after the official switch date it was but it didn't take long.

I have been very impressed with the OVO website and the bills and balances update immediately as soon as I enter updated meter readings. This makes it so much easier to keep track of our energy use and cost.

So I would advise sticking with OVO through this transition and it will be worth it in the end.