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Will my old tariff still apply after Ovo's buyout of SSE?
Hi All. My current energy supplier is SSE. In light of Ovo buying SSE out, I asked SSE a tricky question. Once Ovo officially take on former SSE domestic customers, does this mean the fixed tariff that I signed up to with SSE will no longer be legally valid? Obviously, no one at SSE had a clue. According to OFGEM’s own web…
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EON PAYG Alert Bug
This is more a FYI than anything else. I thought about putting it into an email and sending it as it would be highly unlikely that trying to explain it on the phone would result in any success. Its not a big issue it is more a practical comment or two really: The options online to send an alert if your balance drops below…
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Energy Rating kWh/annum... How is it calculated?
I'm trying to figure out how the energy consumption is worked out with appliances. They all say things like 280kWh/annum but I can't find anything online that explains what this is based on. Does anyone have any ideas? So for instance, if the label on my washing machine says it uses 200kWh/annum. Is that when doing 1 wash…
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new to flat & energy confused!
14th day in this electric only flat and trying to sort out a multitude of niggles. Previous occupants had night storage heaters removed and thin, square, white panel heaters installed, which may not be associated with the cheaper night time rate. I don't know. The only other electrical appliances here are an immersion…
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Switching from OVO with smart meter
Anybody successfully switched from OVO with a smart meter and not had it go dumb? My 2yr fixed tariff comes to an end shortly and OVO's renewal pricing is 25% more than many others on the cheap energy club so it's cray not to switch. However.....many suppliers are saying my SMET1 smart meter will go dumb until early/mid…
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How to find out best tariff for charging electric car ovrnight
I am about to buy an electric car. I plan to charge the car overnight on my driveway. I am trying to find out if I can save money by switching to another energy supplier (or tariff with my current supplier) but I can't find a comparison site, including MSE energy club, that allows me to check my new pattern of usage. Does…
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How to get new I HD and check cheaper suppliers
I've switched a few times in the last few years. I got my smart meters with Utilita and then went to Avid Energy who then got taken over by Nabuh Energy which is who I am currently with. The issues I am having is shortly after Nabuh took over my IHD stopped working which they won't fix as it is supplied by Utilita and…
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Utility Point Billing Errors
I renewed my gas & electric fuel contracts to start on August 9th 2019. I have just looked at my Utility Point statements for August & September & noticed that there are numerous billing errors. The billing is a right old mess wrong unit prices, wrong standing charges etc etc. Double check your bills if you are with them.
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Utilita says I owe money but cannot provide bill
I left Our Power in Oct 2018 and moved to Outfox The Market. Now this morning I got a letter from Utilita saying I owe £134 from my time with Our Power, who has since gone bust. They say they no longer have the final bill to send. I am sure I paid this final bill or at least everything went out by direct debit and I don't…
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Eon electric debt
Hello, I need some help I feel like my electric bills are going to be the death of me soon. I was originally paying £57 a month direct debit for my electric. I didn't realise I had to give meter readings as they never informed me of this, baring in mind it's my first flat.I had a bill come through saying I have an…
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Message for EON malc
Please see update on my thread entitled ''Unusually large gas bill'' Thank you.
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Won't get Warm Home Discount if switching
This is for a friend who I asked if they would like to have a reward if they switch to my new supplier Octopus. She rang her present supplier who told her she will lose her discount if she switches. Is this correct? She is not in the core group.
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Eon Secure Bill Tarif
I've just spoken to Eon about the next tariff we can move to and they gave the option of the Eon Secure Bill tariff. Does anyone know any details about this? The website for it is useless ...and they can only post out T's and C's so I am waiting for them to do this. It works out to be 16.3% more per month than our current…
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Restrictive practice ??
I changed energy supplier some time ago from a major energy supplier. The main reason I switched is that this supplier wanted to charge me £150 to change from a card (credit) type meter to a 'ordinary' meter which would enable me to pay by direct debit and also get cheaper tariffs as having a card meter prevents me from…
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Costs incurred due to a missed energy appointment
Hi, Apart from the standard £30 compensation that an energy supplier has to pay for a missed appointment, does anyone have any experience of claiming additional costs/expenses from them? We had our meter moved the other day and they missed the appointment by 5 hours, meaning that we got charged for the electrician to sit…
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"Nearly a third of all energy companies fitting smart meters are still installing old technology."
BBC Article today: https://www.bbc.co.uk/news/business-49680943
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Igloo after Ovo
Hi Getting near decision time with the two year Ovo contract running out. In my Energy Saver's quotes, Igloo comes out best for dual fuel, although it is variable tariff not fixed. Is anyone else thinking of going over to them, please? Added: The best fixed rate for me is EDF at around £5 per month more. Is anyone going…
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SSE sold to OVO
Hi, read here.
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Boiler on side or front of house?
Have an quick question about the position of a the boiler during a replacement. We had a quote from BG for replacing our old boiler (currently on the front of the house), it was up in the 3 grand mark, but one thing they said was the boiler and flue would need to go onto the side of the house, due to building regs. does…
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Prepayment to direct debit
Hi all Moved into a house last June. We currently have pre payment meters for the gas and electric (British Gas). We have a young son and another baby in the way so we no longer want to worry about having to top up the meters and now want to go to a standard meter with direct debit etc. Going by experience when we first…
