We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Costs incurred due to a missed energy appointment

glandy Posts: 1 Newbie

13 September 2019 at 10:10AM in Energy

Hi,
Apart from the standard £30 compensation that an energy supplier has to pay for a missed appointment, does anyone have any experience of claiming additional costs/expenses from them?

We had our meter moved the other day and they missed the appointment by 5 hours, meaning that we got charged for the electrician to sit around for two hours doing nothing before going home. He then had to come back in the morning to plug it all back in, by which time all of the 'soft' frozen items in the freezer had defrosted.
I don't really care about the food, but I do object to paying for an electrician for two hours because the energy company couldn't be bothered to turn up.

Any ideas/suggestion - Many thanks

This discussion has been closed.

★ ★ ★ Meet your Ambassadors

MSE News

More energy deals with NO standing charges finally on the cards following Martin Lewis' calls for action – here's what's happening
Energy suppliers will need to offer tariffs with low or no standing charges under new plans to tackle the issue of high standing charges, which make up over £330 of most people’s annual bills.
More energy deals with NO standing charges finally on the cards following Martin Lewis and MSE calls for action – here's what's happening
Energy suppliers will need to offer tariffs with low or no standing charges under new plans to tackle the issue of high standing charges, which make up over £330 of most people’s annual bills.
LAST OOOOORDERS! The deadlines for free and cheap delivery before Christmas
If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
Spotify subscriber? Check if you can save up to £24 a year by removing audiobooks from your plan
If you pay for a Spotify 'Individual', 'Duo' or 'Family' subscription and don't mind giving up audiobooks, you may be able to save up to £24 a year by switching to one of its 'Basic' plans. These don't have audiobooks but cost £1 to £2 a month less and let you keep all your other benefits, such as ad-free listening, downloads and high-quality audio – though only existing subscribers can access them for now.
TV licence fee to rise by £5 to £174.50 a year from April 2025 – here's what you need to know
The annual cost of a standard colour TV licence will rise to £174.50 from 1 April 2025 – an increase of £5 on the current price of £169.50 a year – the Government has announced.
Travelled with South West Trains from London in 2015 to 2017? You could be due £30+ in compensation – here's how to check and claim
If you took a South West train out of London between 1 October 2015 and 20 August 2017, and held a Transport for London (TfL) Travelcard at the time, you may have been overcharged and you can claim compensation. But you'll need to be quick as the deadline for claims is 10 January 2025.
Martin Lewis: Do you have a legal right to return goods bought instore? Most get this WRONG!
You DON'T have a legal right to return goods bought in store if you change your mind, warns Martin Lewis in the lead-up to Christmas. The MoneySavingExpert.com founder explains your consumer rights in the latest episode of ITV's The Martin Lewis Money Show Live.
Scottish Budget 2024: Income Tax and benefits changes confirmed – here's what they mean for you
Scottish Finance Secretary Shona Robison has announced changes to Income Tax thresholds, benefits and Stamp Duty in the Scottish Budget. We've rounded up the key changes and what they mean for you.
How to bag a cheap, sustainable Christmas jumper... from only £3
Jumpers are for life, not just for Christmas, but most of us only wear our most garish festive get-up for one or two days a year, then feel pressure to buy a new one the following year. That's neither MoneySaving nor good for the planet, so what can we do about it? I have a few ideas...

View All

Costs incurred due to a missed energy appointment

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free