We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Costs incurred due to a missed energy appointment
Hi,
Apart from the standard £30 compensation that an energy supplier has to pay for a missed appointment, does anyone have any experience of claiming additional costs/expenses from them?
We had our meter moved the other day and they missed the appointment by 5 hours, meaning that we got charged for the electrician to sit around for two hours doing nothing before going home. He then had to come back in the morning to plug it all back in, by which time all of the 'soft' frozen items in the freezer had defrosted.
I don't really care about the food, but I do object to paying for an electrician for two hours because the energy company couldn't be bothered to turn up.
Any ideas/suggestion - Many thanks
Apart from the standard £30 compensation that an energy supplier has to pay for a missed appointment, does anyone have any experience of claiming additional costs/expenses from them?
We had our meter moved the other day and they missed the appointment by 5 hours, meaning that we got charged for the electrician to sit around for two hours doing nothing before going home. He then had to come back in the morning to plug it all back in, by which time all of the 'soft' frozen items in the freezer had defrosted.
I don't really care about the food, but I do object to paying for an electrician for two hours because the energy company couldn't be bothered to turn up.
Any ideas/suggestion - Many thanks
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.5K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.4K Work, Benefits & Business
- 604.2K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards