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Can't switch from eon - 2meters
Sorry but I need to rant and can I get any help with this. My MIL moved into a retirement bungalow in march. Eon are the electricity supplier. I tried to set up a switch but kept getting rejected because she had 2 meters. So in April eon converted the dual meter to a single meter. I didnt chase for a few weeks (got my own…
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Together energy
Don't touch them with a barge pole! Horrendous experience with them. When I switched it took them 3 months to send a final bill (my emails were ignored and my calls not actioned). They claimed the delay was due to them having only the gas reading and not the electricity reading which I don't believe because the new…
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SW Energy Chasing Landlord for Tenants Unpaid Bills
Hello,I am a landlord and SW Energy provides electricity and water to the flat I let out under an assured shorthold tenancy My previous tenant hasn’t paid their bill with SW Energy but has indicated to me that they are willing to do so, however, SW Energy are refusing to chase them for the unpaid bill and are instead…
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E.On Harassment
I started getting letters from LCS and Wescot on behalf of E.On which started in December 2018 for debt that I don't recognise as I've never had a verbal or written contract with them. The address in question is a HMO that I use to live at and the tenancy agreement states that I was to pay an extra £20 on top of the rent…
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Solarplicity/TOTO shambles
I left Solarplicity on 6th April. They continued to bill me. Various emails and phone calls come to nothing. They have now transferred me as of today from my current supplier to TOTO energy, who are taking over Solarplicity accounts. Surely this is illegal. I only got to know this when I read a "sorry you are leaving us"…
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Switching Provider Half Way Through Smart Meter Installation
Hi all, I have a little dilemma you might be able to help me out with. So, I'm coming to the end of my 12-month tenancy in a 1-bedroom flat. I've been with a certain provider from up north for the whole duration, paying for electricity only (there is no gas). For the last three months I've had numerous issues with…
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Will I get charged to change tariff?
Hi all, I’m with British Gas for both gas & electricity. Tariffs are - HomeEnergy secure August 2019 (Gas) - temporary September 2019 (electricity) I’ve had an email from British Gas saying I’m with the date range to change my Gas, but nothing yet about the electricity, as it finishes a month later. Basically, could I…
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uswtich - switch gone cold
I started a switch to EDF on Jul 15, via uswitch. I am already an EDF customer. This was the only way I could get this deal. It's gone quiet, like its been cancelled. Any clues on the way forward? I've had no emails from EDF so maybe uswtich haven't put it thru? Well apart from a discount code on Fri, Jul 26, so maybe they…
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New Property: Switching to Credit Meter
Hi, I have just got the keys to a new property, the previous owner was a single parent after a split, so she was on prepaid meters. I understand the basic process of having this changed however I had a few questions. The property needs a little bit of work so for the next few months, I wont be living in it. I of course…
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day and night reading other way around due to switch- please help
Hi, I have just switched from Avro Energy to Yorkshire Energy. Everything went smooth apart of the fact that with Avro I was on the same rate for day and night and I was asked by them to submit my day and night readings other way around. It was not a problem until now when I switched to new supplier. Now new supplier have…
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Npower energy bill
I recently received a energy bill in the post which stated I was in credit by £4.972.84. When I rang them they said it was I mistake which I realised but is there any way having this figure down on paper I could hold them to it or no chance?
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IHD getting corrupted info from SM2s
I had SM2 fitted for Gas and Electricity by SMS on behalf of Co-op Energy, my supplier. I noticed quite quickly that IHD did not seem to display correct usage - I am low user approx £600 p.a. for both. It was displaying usageof £8-10 per day. Raised a query with Co-op and apparently there is a known issue - the reply I got…
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EON Nightmares
In January 2015 we sold a house, the electricity supplier was EON. I had telephoned them some months before completion to find out what the procedure was for closing the account, they wanted a photo of the meter, but could not do anything until it had actually sold. Sale came and went, utilities dealt with, or at least so…
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Rerouting LED switches in living room
Hello Not sure if 'energy' was the right forum for this but couldn't find more appropriate. In our new build flat we have a single switch that switches on a set of 8 recessed LED lights in the kitchen. We want to remove one of the LEDs and use the 'point' to install a hanging pendant light in its place. Two questions: 1.…
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Not able to stop switch
I have just found out those 14 days cooling period are from the moment you request a switch and not from the moment you start being a client with your new provider. I was having trouble cancelling my switch but have just learnt the above. Tried to delete this post but apparently it is not possible? In any case, I do not…
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Furious with OFGEM over Solarplicity/Toto SCAM
I am absolutely SPITTING NAILS over the SCAM move to Toto Energy. I have been complaining to Solarplicity CEO for over a year, messages showed read but no reply, nor from Ms Patience etc. I have called the call centre every two weeks which got me absolutely nowhere. I contacted OFGEM who told me to lay out my complaints 1…
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Recovering standing charge for electricity supply that hasn't been used.
We're a small business and have two electricity meters. One that covers the whole building and one that is specifically for a storage heater. There has been zero use of the storage heater for at least six years now, yet we've been blindly paying the standing charge of about £40 a month for the supply. Does anyone know if…
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[HELP] OVO Energy demanding payment for previous flat.. very suspicious reasoning.
Hi MSE Folks, To cut a long story short, for my old flat (12 month tenancy, ended Aug 2018) OVO are pursuing me for money supposedly owed to them, despite the fact we paid up and settled / closed the account. It just smells of bullsh*t and my old housemates are having none of it. Latest email (today) is threatening to pass…
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Tenant is disputing part of utility bill
Hello All I need some advice on the following. I have BTL apartment that I have recently rented out. The 'Heat Energy' is supplied by a company called Murphy Young utilities and cannot be changed as they run the communal heat energy systems on the estate however each apartment has smart meters and as a result each…
