E.On Harassment

AndyUK89

I started getting letters from LCS and Wescot on behalf of E.On which started in December 2018 for debt that I don't recognise as I've never had a verbal or written contract with them. The address in question is a HMO that I use to live at and the tenancy agreement states that I was to pay an extra £20 on top of the rent to cover the cost of the utilities meaning the landlord is responsible for the bills. E.On have also rang me multiple times of the day on a few occasions as well and I have no idea where they got it. I did make a complaint regarding the debt and E.On's behaviour and also included the tenancy agreement for the previous address but they didn't stop the collection process and I didn't hear anything from them until 6 weeks later when I received a voicemail stating that the account had been closed and that there's nothing to worry about, also received an e-mail stating this. LCS continued sending letters so I forwarded the e-mails from E.On to them every time I received a letter. The letters from LCS stopped a few weeks later.

At the end of June I received another letter from E.On stating that I owe around £262 so I made another complaint, then I received a following 2 letters dated 12/7/19 and 21/7/19, one stated that they'll be charging me £10 and the other stated to expect contact from a DCA or someone from a legal team so I've now sent them a Prove It letter.

E.On hasn't been playing by FCA rules in this case and the way they are dealing with the dispute is unprofessional and illegal especially after they've received the tenancy agreement stating that I'm not responsible for the utility bills but still continue sending demanding letters for payment.

SPOWER

How did E-on get your details if you were not the person responsible for the bills?

twhitehousescat

the ex landlord probably chose a name from random ex tenants

E.ON_Company_Representative:_Helena

Good morning AndyUK89 and welcome to the forum.

It sounds like we've been provided with your details from someone. As you have the tenancy agreement that all bills were included in your rent, it may also be worth speaking to the previous landlord.

I would advise you to speak to us again and raise a complaint, as you've raised this before with us, we'll back date the complaint to the date it was first raised.

If it is now over 56 days old, you can go to the ombudsman, please do have a look at the complaints handling procedure on the website as well.

Thank you

Helena