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Under what circumstances cant an electricity company cut you off?
For being in debt? Just a list of the reasons why this wouldn't be possible, to see if I or other people that see this thread fit any of them.
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Can you change electricity company if you are in debt with the current one
Is that possible and if not technically, does it happen alot anyway ie the new company are just interested in making money and do it anyway? I know people who owe money to one electric company but are with another now but thats because they moved home. (In debt cant afford to pay electric and debt both, cant even afford…
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Green star energy bill issue
Hello all Im in need of some help. I recently left green star energy after numerous problems, leaving me with a debt of nearly £570. So i duly set up a repayment plan to pay of the full amount. A couple of months in and greenstar took a final payment from my account and this then cancelled my direct debit. However i still…
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Gas switch to EON - Very confused
This is turning what should of been easy to quite complex. I'm sorry its a long read. I do not have all the papers to hand to be 100% with the dating however I do have it all. Background: Electric is from EON via Smart PAYG (prepay) Gas is from B.G via card meter (prepay) I spoke to EON a while back as I've always been…
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Bulb price comparisons
i note that the daily standing charges and prices for both gas and electricity /kWh on the price comparison MSE website are not in line with the actual charges i am paying. Consequently the price comparisons are invalid. All other details of the Bulb account are correct. Does anyone know a way to amend the values to…
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Solar diverters
Hi We recently has a small solar array fitted. It's only 2.44kw and I was wondering whether it would be worth getting a diverted fitted to hpsend the excess t heat the hot water. We have a hot water cylinder without an immersion element but our plumber said he can fit one for around £100. I suppose I'm worried that our…
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Spark have forced a prepayment meter on me (via a smart meter) and im disabled
"Your supplier can't make you have a prepayment meter if it wouldn't be safe or practical" Ive been told the above advice, im not sure if it applies to me, basically I cant afford electricty let alone a pre payment meter or a prepayment meter that means i have to not only pay the electricty i canta fford but some off my…
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Green star energy
Has anyone else been with Green star energy? i would not recommend them at any price When i joined i was told by Utility Discount who are apparantly some kind of broker, or agent,that when i joined i would receive £50 discount, didnt say how, i only ever received a £25 voucher, which i have queried many times, also…
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Cheap Green Energy: How to help the planet and your wallet
Hi all, we have new Cheap Green Energy: How to help the planet and your wallet guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Andrew
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Ovo Energy - Energy Ombudsman Complaint
Hi, We left Economy Energy (now Ovo Energy) back in October 2018. The final bill was incorrect as the tariff ended a month earlier instead of the fixed 12 month due to an error. I contacted customer service and they worked out the correct charge and emailed me to confirm I will receive a total refund of £256.63 I was…
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New boiler installation issues.
Hi All I recently had a new combi boiler installed by a well known energy company. I previously had a warm air heating system and was having radiators installed with the new boiler. Less than 12 hours after the new boiler was installed, the increased water pressure caused one of the pipes feeding the shower to become…
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MSE Cashback query
HI, I signed up for the MSE's Big Switch Event 11 in september and seem to remember the deal came with a cashback offer. Ive never received anything. This was the deal "MSE Winner 1: Green Network Energy 18mth fix - only 15,000 avail. Avg price (incl MSE cashback): £962/yr. Saving: £280 (over the 18 months). Service…
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Bulb bill from Jan 2018
I was with Bulb energy for around 7 weeks between Nov 2017 and Jan 2018 and left as bills were horrendous. They were chasing me for a £300 bill despite paying 2 DDs and now, since May, are asking for £73. Can suppliers demand bills from you more than 12 months after you have left? I seem to recall reading something about…
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Left 3 months ago and still no final bill
I left Utilita Energy three months ago and I’ve still not received a final bill from them. I’m wondering if this is common to have to wait so long for a final bill after leaving an energy supplier? (Utilita had been appointed as supplier of last resort due to the failure of Our Power Energy, but I left them as soon as I…
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Cheapest Electricity Supplier now: June 2019
Hi Can anyone tell me in a a simple way who is the cheapest supplier for an economy 7 user with electricity only? The person who has E7 is not savvy at using it so bill have become astronomical since being moved to OVO when EE collapsed. Bill are 2.5 x more than they have ever been. Many thanks :shocked:
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Scottish Power Login Problem
I've been logging into my SP account for 2 years with no problem, but have been unable to get in yesterday or today. I enter login, select MY ACCOUNT tab and get 'Something went wrong' message. Phoned SP yesterday and was told that there was no general fault although there had been several login problems reported. Is…
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Smart Meters - What range possible?
Hi, I'm keen to get a smart meter, but the meters are in the basement (I live in a flat). Do they all work on a direct link (2.4GHz?) as opposed to anything else? I've tried one about 5 years ago and it was *very* intermittent having to travel through about 3 floors. Just wondering if anyone else had experience here?
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Moving into a house with a prepay meter
I am moving into a house that has a different supplier than what I use currently. I am with BG and new one is Npower. The new house has a prepayment meter supplied by Npower in there and we are happy to stay with noower. I rang to see when I can sort it out to remove the meter and put a credit meter in And they said it…
