We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Green star energy bill issue

evanschristopher
Posts: 2 Newbie
in Energy
Hello all
Im in need of some help. I recently left green star energy after numerous problems, leaving me with a debt of nearly £570. So i duly set up a repayment plan to pay of the full amount. A couple of months in and greenstar took a final payment from my account and this then cancelled my direct debit. However i still owe them nearly £470. I phoned Greenstar to check what was still owed and the told me £470 and that i made my usual payment on the 1st of June. Now here is the problem, the money never left my account, i have no direct debit with them but they are convinced i have paid and do have a direct debit, even the bank agree they cancelled it. I have tried and tried to tell them as i dont want to get into any extra debt or suddenly be chased for the money. HELP as i dont know what to do anymore.
Thanks for any help.
Im in need of some help. I recently left green star energy after numerous problems, leaving me with a debt of nearly £570. So i duly set up a repayment plan to pay of the full amount. A couple of months in and greenstar took a final payment from my account and this then cancelled my direct debit. However i still owe them nearly £470. I phoned Greenstar to check what was still owed and the told me £470 and that i made my usual payment on the 1st of June. Now here is the problem, the money never left my account, i have no direct debit with them but they are convinced i have paid and do have a direct debit, even the bank agree they cancelled it. I have tried and tried to tell them as i dont want to get into any extra debt or suddenly be chased for the money. HELP as i dont know what to do anymore.
Thanks for any help.
0
Comments
-
evanschristopher wrote: »Hello all
Im in need of some help. I recently left green star energy after numerous problems, leaving me with a debt of nearly £570. So i duly set up a repayment plan to pay of the full amount. A couple of months in and greenstar took a final payment from my account and this then cancelled my direct debit. However i still owe them nearly £470. I phoned Greenstar to check what was still owed and the told me £470 and that i made my usual payment on the 1st of June. Now here is the problem, the money never left my account, i have no direct debit with them but they are convinced i have paid and do have a direct debit, even the bank agree they cancelled it. I have tried and tried to tell them as i dont want to get into any extra debt or suddenly be chased for the money. HELP as i dont know what to do anymore.
Thanks for any help.
The 1st was a Saturday, and no direct debits left anyones account on Saturday, nor Sunday for that matter.
It will take 2-3 working days from today for the supplier to be notified that the payment was not collected, possibly longer if they use a DD collection agency.
Give them a call this time next week and sort it out0 -
That's what i told them, but they are so convinced that they already have my money and its come off my balance. You are right tho i will give it a week and try again, shame that there website currently wont let anyone login to check anything. Again thanks for the sound advice.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards