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Ovo Energy Bereavement New Contract?
My father in law passed away. He was on a 2yr fixed deal with Ovo. On calling Ovo we're told that it is not possible to change the contract to his wife and that a new contract is required. Is this correct? I've looked through the T&C but cannot find anything on the subject of bereavement / transfer of the contract. Ovo's…
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Spark Energy - please help
Hi all, Joined Spark Energy back in August 2017 as previous owners had pre-payment meters which were with Spark Energy. Spark agreed to replace meters with 'normal' credit-based meters and smart meters were installation in September 2017. Direct debit in place, all payment made but no bill. I discussed the issue of no bill…
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Energy Suppliers that install SMETS2 meters as standard
Are any Energy Supplies installing SMETS2 Smart Meters as standard. I've moved mouse and I'd like a Smart Meter, however I'd rather have a SMETS2 Smart Meter. Are there any Energy Suppliers that are installing SMETS2 compatible meters as Standard? (Failing that - is there a list of Energy Suppliers that are installing…
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What Tariff Variable, Fix 1 yr or Fix >1yr
Following good practice I have been comparing tariffs for my gas & electricity, but i'm confused! I get different results depending on whether I opt for a Variable, Fixed for 1 year or Fixed for more than 1 year. My gut instinct is to fix for more than a year as prices only every go up. does anyone have any views or advice?
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Npower - Energy Ombudsman Complaint
Hi I'm looking for advise on how to deal with a complaint after I've been through the complaint process with the Energy Ombudsman. Long story short.....I've been dealing with an Npower complaint for 2 years. The complaint itself was caused originally by Npower sending my details to a debt collection agency for energy used…
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Engineer missed my service appointment - what rights?
I had a boiler service booked for today, what rights do I have (if any) if the engineer cancels the appointment late morning? Am I entitled to any compensation or am I just expected to re book an alternative date?
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Energy bill
Hi . just wondered if any one knows what ( Mecoms Adjustment added charge ) means on finale year energy gas & electric bill is. i was with Our Power
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Cash backquery.
I used MSE 's Cheap Energy Club to switch both gas and electricity to another supplier last December. £25 cash back was part of the deal. Do I need to claim this? If so, from whom and how?
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Eon wants to more than double monthly DD
My energy company have written to me saying that they want to increase my monthly direct debit from £130, up t0 £280. I think is absolutely ludicrous to increase it by that much. Has anybody else experienced massive price increases with this company?
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switching to British Gas - timescales and type of smart meters
Hi, I'm considering switching to British Gas via MSE Energy Club; my e.on fixed tariff ends in about 2 weeks. How long does the provider switch take? How long after switch do they install smart meters? Do they now install SMETS2 meters for everyone? Thank you!
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Economy 7 to Standard Tariff Dilemma
I've recently moved into a new property with storage heaters and an economy 7 tariff. I will be replacing the current heaters with more modern electric heaters sometime next week. However, I've yet to register with a supplier (I moved in this weekend) and don't know what to do. Should I register with a supplier now on an…
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I want to Change Energy Supplier But!
I pay for my duel fuel tariff by monthly Direct Debit. I have slowly been building a credit with my supplier as the DD is slightly higher than the cost of usage. I now want to switch, but understandably want to make sure I get my money back. Any tips on how to achieve this?
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Energy Grants\anything available?
Hi there I'm just looking around, I have bought a 3 bed house, literally every penny I had went into it. It's a 60's house that's had little to no modernisation, and its not energy efficient at all. A list of things we need to do, at some point: Double glazing (currently single glazed) Insulate Lofts Cavity wall insulation…
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Cap duel fuel tariff - how to get it for a new customer?
My current payments are £70.15/month for gas with Better Energy and £36.83/month with Estroga for electricity. I live in a 3-bedroom terrace house built 2005, 2 adults and a child, SSE supply area I suspect going for a cap tariff might be cheaper for me - it works out I pay now about £1284/year, but OfGem capped at about…
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Spark trying to take electric supply
I am currently with Eon and I have very happy with them and the tariff that I am on. I haven't got the slightest interest at all in changing suppliers. I have called Eon twice now in the past month - Spark have made two separate requests to take over my electric supply. On Eon's advice I have tried to speak to Spark to…
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Look After My Bills
..just wondering if anyone has any experience of the validity of their savings claims. This is my experience, earlier today: I am with Powershop on their Baseline 2018 version 1 tariff which I entered. The comparison said it'd save me £427 a year by switching to Igloo. On checking the tariff the Igloo rates quoted were…
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No one is supplying my gas!
Hi forum members hope you can help me out here. I have just moved house and have been giving meter readings etc. I know who supplies my electricity but for some reason no company is down to supply my gas. I called the gas meter helpline and checked with them and that appears to be the case. I am not sure what to do next.…
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Wrong Meter Reading
I moved into my new place on 4th and my advocate came round on 10th ( last wednesday ) and created an account with the new provider ( robin hood ) He may have given the completely wrong meter readings down to an error, I have the correct meter readings now, should i phone them up asap ( tomorrow ) and tell them the…
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can I save a lot or not
not a heavy user (single person 1 bedroom ) I am on sse PAYG however I keep looking at some of the "best" tariffs on this page and wonder if I am actually being "done" I was using ebigo , with no standing charge upto 2 yrs ago , untill gov stuck there noses in gas 27.19p per day 3.563p per kWh. electric 28.96p per day…
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What's your take????
If a water valve in the attic leaks, spouting hot water all day long while the house is empty, The Water Board compensates me using my meter readings, should the energy provider do likewise to compensate for the waste of gas used???? There's more hehe........now that the energy firm has gone bust, it is worthwhile chasing…
