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Scottish Power 4times not phoning when they arranged to. No interest in possible data privacy breach
What are my rights when customer services arrange a time to call me and then don't call. This has happened 4 times now. Do I have similar rights to if an engineer does not turn up? They have wasted a lot of my time having to wait around for them to call. It will be 8 weeks tomorrow since I raised the issue and they have…
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Need advice! Not so Good Energy
We moved into a new rented accommodation, where the last tenant used Good energy. As soon as we moved in we changed to another provider, the rates were through the roof with GE and we just couldn't afford it. Since then it has been a nightmare. First they refused the switchover, which we found out about 2 weeks down the…
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Gas and Electric Switch
Hi All, My current deal ends at the end of May with a £60 exit fee. I would like to switch but I obviously don't want to pay the fee. If I sign up to another provider now can I tell them to delay the switch? Thanks
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Electricity meter not recording usage - help!
I moved into this property at the beginning of February, and after a week or so thought I'd get some meter readings from the electricity meter to see how much power I'd used. I noticed then that the meter readings given to me by the letting agent when I got the keys were identical. Being a conscientious chap, I called the…
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Suing Iresa
Today I issued a summon using MoneyClaimOnline against Iresa. The second this year. Here's the background: In January they manufactured a false meter reading and took a large extra direct debit payment (£382) from my account. They did not respond to requests to repay it so I issued a claim against them. Within days they…
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If you are looking for free insulation.....
... you may have to wait a few years. https://www.telegraph.co.uk/business/2018/04/08/government-cools-energy-efficiency-ambition-400-years/ Quote: The new energy efficiency proposals were published over the Easter weekend and set a target of insulating just 17,000 homes a year. It means it would take over 400 years to…
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Scottish Power offer
Hi - I have just had an email from my gas / electric company (Scottish Power). It reads: "get a £20 credit when you choose a new ScottishPower tariff As your tariff ends on 30th June 2018, we'd like to let you know that we have new, fixed price tariffs that could protect you from future increasing energy prices† for longer…
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Energy use question
I'm playing around with figures of energy used in my home! This is out of a degree of curiosity, not a need to cut costs In my weather station area the mid point temperature, minimum to maximum, measured over many years is 10.4 deg C. I have a 180cm long bath, which is filled low to medium height. Our heating is by…
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OVO Late Payment markers at Experian
Hello everyone. Following a technical issue with my bank account and direct debits, which the bank have admitted liability for, my monthly direct debits to OVO were failing. To compensate, I made manual payments whilst this was going on to OVO using the top up payment service on their website. My agreed monthly payment is…
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EON Website not working for weeks
I have been trying for three weeks to get online at EON. I don't think the website was ever very good but I switched to EON as this site recommended it as a good deal. However I am unable to get through to the company online as the chat facility is not working, the phonelines are useless and repeated attempts to log on…
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Utilia have changed my account without asking me
Hi all I have been with Toto for my gas & electric as recommended by MSE for about 6 weeks a few days ago I got an email from Utilia saying "thanks for switching" with I assumed was junk mail and ignored today I recieved two top up cards from them for electricity gas and a letter saying as of the 10th my Toto cards won't…
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accurate bills spark energy
Just wondering if anyone has ever had an accurate bill from spark energy? I have always supplied my suppliers with meter readings and got accurate bills. Been with spark since Jan (but changing next week). As usual I supplied readings. My first bill was an estimate (a mental one at that), and a few days later they reissued…
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Utilita Energy
Please excuse the dumb question, but why can I not find Utilita on the drop down menu for "Energy Supplier" on the Cheap Energy Club?
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6 months winter/ 6 months summer
I was just musing that there may be some cost benefit in switching energy provider twice a year. Say you found a company that gives cheap gas, but expensive electricity, they might be cheapest for winter. Another company that gives cheap electricity but expensive gas might be cheapest for summer. Similarly, if you didn't…
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Is It Mandatory That A Gas Meter........?
I am thinking of switching to Ovo Energy or another as soon as I get some answers that I am seeking but are not so forthcoming. As I use no gas at the moment, but want to get rid of nPower once and for all, seeing they are making a nice fat earner on Standing Charges, I want their gas supply terminated. But are they…
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Another spark question!
I've read on here that loads of people have had issues with Spark when moving into rented properties, so I am feeling reassured that I am not alone! The week after I moved in, I tried to switch from Spark to my previous supplier First Utility, and it has been blocked now by Spark for 6 weeks. Because of this, they have…
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Not charged for Gas
Hi all, asking for some advice on behalf of a family member. She moved into a council flat 6 years ago and basically has never paid for her gas. It is a pre paid meter setup, the meter is turning (quite fast) but the screen is blank. She has been given annual safety inspections by the council but nothing has been said and…
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Utilita prepayment meter switch
Hi all, Has anybody have experience moving from utilta prepayment to another supplier on a monthly direct debit. The tariff I am on is quite expensive but after reading up it seems it can be difficult to move from prepayment with utilta. What do I need to do? Thanks simon
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Leaving Iresa
So Iresa eventually agreed to my switch to Pure Planet. I have received my email from Pure Planet asking for my first meter readings, they say they will send them over to my old supplier and this can take six weeks. My question is, during those six weeks who am I paying my Energy to, is it Iresa or Planet. I have enough…
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Logicor Heating
Local news has just featured a story about residents of a housing association development who are now subject to fuel poverty. This is thanks to installation of a "highly innovative" electric heating system which is needless to say costing them a fortune. All I can say is whoever is employed at the Housing Association…
