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Ongoing problems with Scottish Power
Sorry for long post in advance, however I'm looking for some advice...... I am writing on behalf of my 85yr old grandad, who has been contacting Scot Power continually about his bills since 2010, at least:eek:. There have been numerous issues and his last complaint about SP not taking his DD for over a year was escalated…
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Arranging new providers to be in place when i move
Im due to move house in 2 weeks. The letting agent has sent an email about how their preferred utility partner is British Gas. But i do not want British Gas. Im therefore wanting to get a provider in place for when i move. But all websites seem to ask who the current provider and what the deal is. How can i find out the…
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Warm home discount payment dates BG, E.on, EDF, npower, scottish power, SSE.
Would appreciate foumite input regarding the dates of warm home discount payments from the main suppliers last financial year. What date was the payment made for core group customers? For E.on, it was end of October 2015.
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British Gas - registering as new customer
Presumably it's possible to register as a new customer with BG when they are the incumbent supplier, by post? Anyone had any experience of this? It seems as though they insist on phone or internet registration.
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The Big Noddle Energy Switch
The Big Noddle Energy Switch
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Reluctant to change/Decent customer service
I am currently with M & S Energy on a fixed price deal which is about to expire. I know that it wasn't the cheapest option but their customer service is excellent which makes me reluctant to move. When I use the comparison sites, they recommend either NPower (which I won't touch with a bargepole) or new companies with…
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Is there a legal process energy companies have to follow to chase outstanding balance
Is there a legal or even recommended process that energy firms are required or expected to follow when a customer has an outstanding balance? Please if anyone knows as I have just been referred to a debt management agency for a debt from May 2014 which I knew nothing about even though the company have my email address,…
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EDF price fluctuations
Hi there, My housemates and I have just had a revised EDF energy bill through the post. Last year we started off by paying around £90 per month. This lasted for two months until we had a letter through the post explaining that we had been overpaying, and that the new payment per month to compensate the overpayment was to…
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E-On Fixed Bill - Price Doubled?!
Hi everyone, Looking for some advice on my E-On fixed contract (gas and electricity). I have been providing regular readings and have had E-On check my readings twice so far this year. However, when I recently called to change my bank details, I was told that my bill had doubled from £53 a month to over £100 a month. :eek:…
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Heating solution for 1 bed flat
I'm moving to a 1 bed flat in north London. There is no central heating, it feels damp and single glazed windows - I'm working out the best way to heat it this winter ? I will of course wear jumpers and thermals, get a draft excluder and maybe put that film over the windows. But I still need to heat it! (Unfortunately I'm…
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Britisg Gas Homecare - too keen to write off appliances
Have a Whirlpool dishwasher which is leaking... BG ( after several visits and a missed appt ) claim that the case is "shunted" and cannot be repaired. Does that ring any bells with anyone? Rgds, Tony PS the process of claiming a partial cost of a replacement is turning into a nightmare... will be very reluctant to renew…
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Eon Joint Bill?
Hello there, My fiance has an account with E-on for gas and electric. We would like me to be added to the account so that we get correspondence addressed to both of us jointly. This has not been a problem with utility companies in the past, however, when my fiance phoned E-on today, he was told that E-on is not able to do…
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Most efficient use of immersion heater
I have just bought a new 1 bed conversion flat. The flat only has electricity (no gas) It is solely heated with an immersion heater and no boiler, and the heaters are all electric. What is the best way to use the immersion heater to be most efficient? I work all day so would need hot water after 5pm on a weekday and at…
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£11bn later: Smart meters project delayed again for Crapita tests
This would be funny if it wasn't worth 31 years of non-existent Brexit NHS funding http://www.theregister.co.uk/2016/08/17/smart_meters_delayed_again/ There has been yet another delay in the ongoing saga of cash-burning that is the UK’s national smart meter initiative. While the communications infrastructure was due to be…
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IGT & GB Energy vs SSE
Hi all, like a lot of people i am currently on the MSE Eon Collective fix. AS its due to end in a few weeks ive completed a few comparisons. GB Energy £590 SEE £610 - £30 cashback. GB Energy seem to have better reviews and there are no eatly leave penalties. However apparently im supplied by a IGT ("Independent Gas…
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Metre Reading Help!
Hi All, IHi All, I recently moved into a new apartment and I am having difficulty reading the electricity metre. When I click on the display button it first shows the time, then the date and then has 5 different rates that follow. I submitted rates 1 and 2 to first utility as this is what they advised when I said it was an…
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Switching provider. Will FIT be a problem?
My Scottish Power Online Fixed Price Energy September 2016 tariff is coming to an end and a quick check suggests I could save £100 p.a. over SP's best new tariff by switching to GB Energy Supply. I receive my FIT payments from Scottish Power; is this likely to complicate a switch?
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First utility fixed rate offer
I have been offfered a fixed rate at my current rate until September 2018 for both gas and electricity. Is this a good deal, or are lower energy prices likely during this period?
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npower and "executive complaints"
My lad continues to have enormous grief from npower. Prior to either going to the ombudsman, or even commencing legal action against them, we thought we might try a so-called "executive complaint", so an email was sent to [EMAIL="Executive.complaints@npower.com"]Executive.complaints@npower.com[/EMAIL] Two weeks later, no…
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MPRN only 9 digits!
Silly question - in the process of switching energy suppliers online and my MPRN for the gas is only 9 digits not 10 - i've confirmed the number is right from both British Gas and SGN. I'm using the Compare the Market site at the mo as it was showing lowest prices but it wont accept the number as it's not 10 digits -…
