MPRN only 9 digits!

mystra

Silly question - in the process of switching energy suppliers online and my MPRN for the gas is only 9 digits not 10 - i've confirmed the number is right from both British Gas and SGN. I'm using the Compare the Market site at the mo as it was showing lowest prices but it wont accept the number as it's not 10 digits - anyone else have this issue and knows a way round?

[Deleted User]

You might be better off by contacting Compare the Market by their email address at service@contact-ctm.com (taken from this page https://www.comparethemarket.com/contact-us/)

Or use another comparison site. Listed of approved comparison sites is given here at OFGEM https://www.ofgem.gov.uk/information-consumers/domestic-consumers/switching-your-energy-supplier/confidence-code

Rubidium

MPRN can be between 8 and 10 digits, simply precede your 9 digits with a zero.