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Potterton boiler leaking
We moved into our house about 3 years ago. All has been fine with the Potterton Promax Combi HE Plus boiler which was installed in 2006 when the previous home owner lived here. We get it serviced by a heating engineer friend of a friend annually. Two nights ago, no hot water. Checked the pressure and it had dropped. I…
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Add your feedback on energy supplier Iresa
MoneySavingExpert.com Insert 27 July 2018: Iresa has ceased trading. Read our news story for what to do if you're affected: Energy firm Iresa ceases trading - here's what it means for customers Back to the original post... --- This is a feedback thread on energy supplier Iresa Please share your experience with other…
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Energy Switch Guarantee
http://news.energylinx.co.uk/2016/06/the-energy-switch-guarantee.html https://www.simplyswitch.com/energy-switch-guarantee-launched/ Not sure how this sits with the Ofgem target of 17 day switching, and not all suppliers have signed up to it. No mention of what the 'penalties' are for failure nor is there any undertaking…
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Scottish Power - A nice surprise......
Email received from Scottish Power today..... A compensation payment from ScottishPower At ScottishPower we're committed to treating our customers fairly. However, we're aware that you experienced poor customer service from us while we upgraded our billing system between 1st April 2014 to 31st March 2016. We have therefore…
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Don't trust your gas meter
After searching on here I thought I'd tell my story, luckily I'm quite good at recording my gas meter every month, but I expect some people may be stung without knowing. On checking my gas meter today I was faced with using 500 metric units in a month when normally I'd use about 60. I only could prove categorical there was…
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How to compare Scottishpower Twinheat tariff alternatives?
No mains gas here in Wales, so we've got a heat pump for space heating and immersion for water. Both run exclusively on the off-peak parts of Scottishpower's Twinheat tariff (4 hours night, 3 hours afternoon) and accounts for just under 70% of electricity usage leading to an average £80/month total electricity bill for all…
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Smart meters not compatible with underfloor heating
Hi, My gas supplier called me the other day to discuss the possibility to install a smart meter. I was told that because I have underfloor heating the current smart meters are not compatible and that i need to wait until they are. Is this true? and if so why?
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New flat but gas bill linked to wrong meter
Just moved into a new flat three days ago and set up the utilities yesterday. Spark were supplying gas and electric so I gave them a call and set up what I assume is a "deemed contract", they asked for meter readings but I could only access the electric meter at the time so they asked me to call back with the gas meter…
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Lower Utility Bills
We have a company that operates 24/7 and we want to reduce our electricity expenses by lowering our power consumption. We saw a continuous monitoring and management solution online that can help keep track of the activities in the office including how our workforce operate when unsupervised, do you think it is a good idea…
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Green Star Energy
Our 12 month electricity contract with Green Star Energy runs out on 2 July 2016 so we have found a different supplier. We asked Green Star Energy if they would charge us an exit fee if we terminated the contract on 23 June 2016 and the person on the phone did not know so she asked everyone in the office and no one knew…
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nPower.. What's the best way forward?
Hi all, Ok, we have had issues with nPower for 4 years which has now reached the point where we will have to take it to ombudsman. We have different stories on each phone call, one said that our account was sorted and we were in credit now we owe nearly 600 quid. Numbers seem to be plucked out of thin air, they take our…
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NPOWER - Day & Night Metre Readings incorrect
I have just received a bill from Npower for £348.13 in relation to an amended Final Bill covering the period 19th December 2011 to 22 February 2013. During this period we had dual supply from them Electric Go Save S Economy 7 and Gas Go Save S. However it transpires that for many years they have been incorrectly reading…
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Help! - we are owed 700£ by Spark Energy - back-billing?
A while back we decided to pay a direct debiticon of 200£ to Spark energy our supplier. Since then we have regularly checked the meter and added the numbers into our account. We also had someone come around a couple of times to take the reading. Recently My boyfriend discovered that we had 800£ in our spark energy account.…
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E.on Bill underestimations
I was wondering if anyone can offer any advice on my situation. I have today found out E.on have been underestimating my bill and now want to sting me with a £1400 bill. I haven't been able to provide proper meter readings due to the location of the meter and even their own engineers have been out and have been unable to…
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Resolver tool used for National Grid...
So recently we had a 'mains replacement project' of the gas along our road. I'm never one to complain and since having a young child and seeing national grids blatant disregard for health and safety I felt compelled to complain regarding the following: - workers smoking along the road close to excavations and pretty much…
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Changing from Economy 7
For many years we have been on an Economy 7 tariff. This year we switched to Extra Energy. Our consumption figures show that we are only using 18% electricity at night, so it’s not economic. Extra Engergy will not replace our meter, and will not allow us to combine our readings and move us to a single tariff . So we are…
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Cheap elecricity tariffs for charities
I work for a charity and they want to swap over to another electric company that offers a cheap tariff for one year contract. Can anyone advise me which companies are the best please?
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Prepayment meter debt cleared but not told
Hi Had a long running battle years ago with EDF about a huge bill given to me after they'd failed to read my meter which was outside the house and accessible for several years. They eventually agreed to half the bill because they had not fulfilled their legal requirement of reading the meter every two years. The…
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Advice please: 1st time renting, new build, electricity only
Hi, Ive got a tenancy agreement to sign for a new build flat in greater London and have learnt its electricity only, no gas. I need to sign up to an electricity provider now and ran a few price comparisons, As a first time renter i was surprised by the quoted cost of £700 p/year i just assumed it wouldnt be so high for a…
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Debt transfer problem. Moving from E-On to Ebico.
Hope someone can help How long should it take to transfer debt when changing suppliers? Just left E-On and moved to Ebico I was roughly £350 in debt to E-On and on pre-payment meter and paying it off Weekly I just found out ( 2 weeks after I switched) that my debt is still with E-On. (According to E-On that is!) But my…
