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Someone has changed our energy suppliers without consent
Ho, We currently live in rented accomodation and have served notice to leave on the 20th November. We are a single fuel household and just use electricity from British Gas. We have already instructed British gas to move our current account over to our new address. Just had a letter through today stating that our existing…
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Spark Energy customers - please check your bills
I've just transferred to E.on as part of the collective switch and I have been trying to get my final bill from Spark Energy. They provided this, stating that I owed them £997.65. Turns out they had used the wrong meter reading for my gas, and with a quick phone call to E.on who were fantastic(!) this was quickly resolved.…
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Attention - British Gas customers!
Hello I'm a journalist for the Daily Mirror and we're looking in to a number complaints involving British Gas. If it appears the problems are widespread we may look to publicise this more widely. If you have experienced any problems with BG's Homecare or insurance services (rather than gas or electricity supply) in the…
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Efficient Energy Switch
Applied to Switch to Eon via MSE CEC, on 15 Sept, transferred without a hitch, after e-mails keeping me informed of progress from Eon. Only had to telephone them once with an enquiry which was answered next day. First bill received to-day, very detailed and more importantly correct, and clear. Also just received MSE…
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Fixed Energy Prices
When fixed tariffs were introduced, I understood that the point was to pay a bit extra now but at a fixed price for several months or years so that one paid less if, and probably when, prices went up. This aspect of fixed tariffs doesn't seemed to be factored at all into Cheap Energy Club calculations, and I am at a loss…
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Ernergy Club pricings don't match the Suppliers site
Just put in all my details and energy usage to the Energy Club pages , and got a Pricing list. At the same time been on my Npower ( :mad:) account page ( where all the usage numbers came from) and got a link to a quote page , for exactly the same tariff ( Dec 2016) and the numbers are not even remotely close. The energy…
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how to choose new fire
Sorry if this is an obvious question - but I can't find the answer to it. We need to buy a new gas fire and I'm wondering how to calculate the heat output we need. I know it will be to do with the total space to be heated - this one is 2 rooms that have been knocked into one, and one room has a radiator, and the one with…
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Carbon Monoxide Alarm
Hi all Apologies if this is in the wrong section. Just bought a second carbon monoxide detector to go in my living room as we have a gas fire my question is where is a suitable place to put the carbon monoxide alarm. I don't have any shelving in the living room putting it on the wall is not an option as the house is rented…
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Switching Fixed Tariffs in Winter - Caveat Emptor
After 4 1/2 months, The Energy Ombudsman has determined finally that it is reasonable for an energy company to ignore a customer's annual energy projections and the property EAC and AQ data when re-assessing annual energy consumption. Quote When XXX reassessed your direct debit, it only had 3 months of actual usage to go…
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MSE News: Economy Energy to pay £250,000 to charity for mis-selling
Economy Energy has been found guilty of mis-selling and not telling customers about price hikes... Read the full story: Economy Energy to pay £250,000 to charity for mis-selling Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro…
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1/2 Hour Meter (Electricity) - High Demand Business
Hi, I keep getting calls from 3rd Party Utility pushers stating that I need to switch from the current supplier because of the new ofgem legal requirement (in March 2016 I believe) that all high capacity electricity users will HAVE to go onto a 1/2 hourly rate meter. These Pushers are stating they can delay this happening…
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Economy 7 - advice needed on how to use!
Hi, around 2 months ago I moved into a flat with Economy 7 heaters. The main heater in the lounge has 2 controls [an input, output and a convector control] so in addition to being a storage heater it is also a convector heater. Ive worked that bit out but have been leaving the input control on 5 all the time [presumably to…
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Which companies will change meter for free?
I want to switch from E7 to single rate. I know some companies will just sum the reading but some won't and there are other reasons to change the meter. Hence I want to swap to a company that will change the meter for free and also temporarily isolate the supply for free too (while work is done). Which companies will…
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Offpeak tarriffs
I have been with Npower for many years. I use storage heaters and am on npower's off peak tariff OP2 with it's own meter. I understand no other supplier offers this tariff. How can I change supplier ?
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Cheap Energy Club Cashback- will it find my new bank account?!
I'm worried I may have made a bit of an error.... Having a bit of a financial overhaul, and thanks to MSE site have saved a lot of money already. The trouble is that I am currently in the 3-6 month wait for my cashback from switching my energy via the Cheap Energy Club... But I have also just switched bank accounts to…
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Gas Only Best Deal
Hi, live in an old cottage and even with our new boiler our gas bills are huge, scarily huge. Electricity is ok. Been recommend to switch to British Gas Collective Fix December 2016 as will save me hundreds. But would I not be better switching my gas supplier only ? Are there any that offer cheaper gas than others ?
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Increased energy costs with one more person in the house
I take meter readings every morning and have noticed my usage and costs have increased by up to 50% compared with last year. Trying to rack my brains as to where the energy has gone, all I can think is; The washing machine is going 1 load mid week more The Dri Buddi is going 1 load more a week Then I remember cooking,…
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Smart thermostat
I installed Netatmo thermostat - connected via wifi and is a learning thermostat. In the short spell of cold weather - I found the temperature curve to be smooth(without any overshoots)when the heating was on constant temperature during the day compared to variable(programmed) - Looking at the graphs the boiler on times…
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Switching to Green Star?
Official MSE Insert: Hi, you might also like to read our Green Star analysis. Back to Lisa Rose's original post... Hello from a first time user of the forum I am considering switching gas and electricity to Green Star which is highest rated of the 'green' energy suppliers in terms of the savings I can make. However the…
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No Electricity Bill?
Hello, I think I read somewhere (unless it was wishful thinking), if you don't have someone read your electricity meter, or are not asked by your supplier to supply a meter reading within a 12 month period, you are not liable to pay for the electricity. Can anyone say for 100% CERTAINTY if this is TRUE? or if this is just…
