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Energy

Archives for September 2015

Electrical cost
Hi, Wondering if anyone can help. I am looking to get a 13 A 6-Gang Surge Protected Individually switched Extension Lead as the wall plug behind my TV is a nightmare to get to. Question is, if the wall plug is left on at all times, and the extension lead connected to that with its individual switches, are turned off at the…
Unable to access Myextraenergy account
Anyone else unable to gain access to their online Extra Energy account today? I received an email from EE today to submit meter readings, but the account as been down all day. Just checking before I waste a load of time tomorrow trying to telephone them. Error:
Boiler Timer and TRV's
I have just moved into a house that only has a boiler timer, TRV's and no room thermostat. What is the best way to save energy. Should I set the water boiler temperature to high and use for a short time. Or set to a lower time and run for longer.
E.ON uSwitch Fixed 1 Collective Oct 15
I've been under a rock for the last month and somehow managed to miss the "Eon MSE Fixed 1 Year Collective Sept 2015" offer. However I've just received an email from uSwitch today about their own "E.ON uSwitch Fixed 1 Collective Oct 15" offer. My current E.ON plan is the "E.ON Energy Dual Fuel Fixed 1Year v14 paperless"…
Extra Energy
I have just transferred my energy account away from Extra Energy. My contract with them was due to end on the 30th September, but my switch was completed on the 4th September. When l received my final bill, they had deducted nearly 50 pounds as penalty for early cancelation of the contract. When l phoned them to say this…
Energy Predictor website
I have been with my current energy provider for 6 months and I know my use for both gas and electricity for that period (from March to August inclusive). As we are entering the high use season, it is not as simple as multiplying the usage by 2 to get my annual usage, which most energy comparison sites require. Does anyone…
Dimplex Duo Heat Radiator - Advice
Any advice appreciated Recently moved into house with a couple of duo heat radiators, now the guy we bought the house off said don't switch both power supplies on (the radiators have two power switches, one linked to economy 7 and the other the boost?) only have the economy 7 switch on which kicks in at 12 and goes off at…
smart meter installs by postcode
Hi I'm looking at changing to an energy company who supply a smart meter(s) without charge, I may then switch companies 1 Does anyone know if there is a tie in period 2 Does anyone know of a site I can use to find energy suppliers installing smart meters now in my postcode Thanks
Scottish power - 6 weeks and still no joy!
Moving home? Don't bother taking Scottish power with you! 6+ weeks down the line of trying to get my supply to my new home. I have been a loyal customer of SP for 5 years now they couldn't care less! I moved home 31st July Since moving into my new home I have had endless calls countless wrong information and failed…
MSE News: The Winter MoneySaving Checklist
12 essential must-dos NOW to insulate you and your wallet... Read the full story: The Winter MoneySaving Checklist Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
MPAN de-energised with Scottish Power
Hi everyone I have problem with Scotish Power since I moved into my new property in May 2014. Problems started from day 1. They could not find my property on database. Then found. Then could not do DD payments. After several months did. But never send me the bill for almost 1.5 years even I registered this problem more…
New energy comparison tools from Citizens Advice
Just a quick heads up for those deciding whether or not to switch to a given supplier. A new online complaints comparison tool from <Citizen's Advice> may help to answer some of those questions asked on these forums regarding energy suppliers' customer service (including complaints levels).
Npower - imaginary conversations with customers
Received a letter today regarding my complaint saying in essence "as agreed with you, we have closed your complaint and issued a bill". Obviously I'd never had this conversation so spoke to live chat to be told the notes say that someone spoke on the phone to me on Wednesday (when I was at work and I don't even think they…
Ovo's most displayed logo: "Sorry. Something went wrong".
Appears everyday on the Ovo websites "Sorry. Something went wrong". Does Something ever go right?
Eon rip off!
I use every year 5363kWh of electricity. Eon are charging me £134 per month. They claim that figure is correct. I also have solar panels on my roof. Please oh please help me out of this!! (I have no gas supply)
Switching from a pre-pay meter
We have just bought our first home and unfortunately the gas and electric are on a pre-pay meter. Obviously want to get that onto a direct debit asap! Now, I have no idea how to go about this! The gas and electric are with NPower, but I doubt they are the cheapest. Something I read suggests that the current supplier needs…
Switching to Sainsburys - my nightmare
I saw a special offer on uSwitch and switched to Sainsburys through uSwitch website. The special offer was for 12 months ending 31 Aug 2016. The switch went ok and I received all paperwork on-line and through post. Then I got a letter from Sainsburys stating that my switch-over date was set at 27th Aug. I then received a…
cheap energy
sorry if in wrong place. trying to use cheap energy club to change energy supplier, my cheapest option is Green Star Energy Unlimited Tariff 12M 1509. when i use the go to site link i cant get this deal only option is Green Star Energy Rate Saver 12 Month Fixed 3509 Paperless or more expensive ones. How do i get the best…
British Gas Energy Trust grant app online- uploading copy bills etc
At first look, there seems to be only an option to upload one proof document, to support a claim.. (scanning rest of stuff, as i type!).. Does it give more upload spaces, or does everything have to go in post as well?
Energy saving scam! help!
Hello, I need some help on what to do...... My Nan about a month ago was contacted by REC Home Audits, regarding a new free boiler, but she had to pay £399 for a surveyor to come and inspect the house to see if she was eligible. She paid the money and a surveyor did come to inspect the house and told her she could have a…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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