Ovo's most displayed logo: "Sorry. Something went wrong".

edited 30 November -1 at 1:00AM in Energy
5 replies 1.3K views
SterlingtimesSterlingtimes Forumite
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edited 30 November -1 at 1:00AM in Energy
Appears everyday on the Ovo websites "Sorry. Something went wrong".

Does Something ever go right?

150928_ovo_something_went_wrong.jpg
Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19° west of south > 35° pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Schneider Electric (Drayton) MiGenie smart thermostat.

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  • edited 29 September 2015 at 9:50AM
    SystemSystem Forumite
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    edited 29 September 2015 at 9:50AM
    You tempted me to look at my online account. I have got a similar message.

    If you access the account on a webpage, it initially comes up with Account Unknown. Click on Meter Readings and the account loads normally.
  • JJ_EganJJ_Egan Forumite
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    All works fine for me .
  • teddysmumteddysmum Forumite
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    I gave up on them , when considering my last provider transfer.


    Though my gas usage was a little below average for our house size, the website gave me a very unrealistic quotation (about three times what was expected), due to my excessive use of gas .


    I phoned and the girl I spoke to agreed with the calculation, even though I asked her what the average was for a three bed semi and pointed out that my usage was below this.


    I tried one more time and spoke to an older lady, who agreed that the quotation was a nonsense and did me a manual one herself.


    I decided to stay away, though, as I wasn't impressed by their inability to give a quotation, let alone work out a bill.


    They did me a favour, though, as I hadn't thought to check the new tariff with my existing supplier and actually found that moving would only save a couple of pounds, so stayed put.
  • edited 29 September 2015 at 9:40PM
    SterlingtimesSterlingtimes Forumite
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    edited 29 September 2015 at 9:40PM
    Another variation today of Ovo's "Sorry. Something went wrong" logo.

    150929_ovo_sorry_something_went_wrong.jpg
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19° west of south > 35° pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Schneider Electric (Drayton) MiGenie smart thermostat.
  • SterlingtimesSterlingtimes Forumite
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    The CEO of Ovo ought to wear a "Sorry. Something went wrong" T-shirt.
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19° west of south > 35° pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Schneider Electric (Drayton) MiGenie smart thermostat.
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