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No Bills from first utility
Joined first utility in August and they have taken direct debit every month and also asked me every month to submit reading which I have. Even after over 10 calls and emails I have not received one single bill. They just keep saying they are experiencing a delay regarding a recent meter change. Its been five months and I…
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E.ON - 2+ Months with no electricity or gas - had to move out.
Hi all, it's been fascinating reading all the posts on here and unfortunately I have to now post a problem of my own... I moved into my new property, in a new county, with no friends or family nearby to be closer to my place of work at the beginning of November last year. An adventure, you might say! I'll try to keep it…
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Nightmare with npower
Nightmare's putting it mildly, really. I'm out of my mind with this and desperate for any advice. Last year, my mum and myself moved house. On the day we moved out of the old house, we took the meter readings and phoned them in to npower so they could calculate our final bill. When that final bill arrived, npower had made…
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Backbilling code
Hi, In January 2009 we transferred our gas and electricity supplier to NPower via Which's switching service and the initial letter from NPower confirmed both gas and electricity in the energy contract and indicated that if we were happy with the contract we didn't need to do anything and they would do the rest. It has used…
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Absolute Renewable Energy (formerly Absolute Wind & Solar)
Anyone heard of them? I'm thinking of working for them very soon as they sound like a reasonable company. I asked how much they charge for a 4kw and they said £7,500. They also offer additional products as part of a bundle, (battery pack etc.) Let me know what you think please as i have worked for other less reputable…
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steep gas bill, minimal heating use
Hi there We've recently moved to a new build 3 bed townhouse Just received our first combined gas and electricity bill. Seems a little on the steep side though the meter readings presented are correct. According to our digital smart meter display gadget, if we have the heating on to a moderate 16-17 degrees for an hour…
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Can my energy company change my payment date?
As title really. I had an email from NPower over the weekend after we gave them a meter reading telling me what our new payment would be and that they have shifted our payment date from the 7th to the 9th of the month. We pay by monthly direct debit. Are they allowed to do this without my consent? Thanks
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With British Gas, would like 2 change,who to??
Sorry to bore you again - sure this is another simple question.. but having been with British Gas a lifetime, and knowing they're very expensive, would like to change. However, very nervous to and keep putting it off as don't know who to change to. Any advice would be appreciated.
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Should I challenge my heating bill?
I live in a one bed flat and usually pay about £12.00 for my electric. I have checked my bank statement recently and see they have taken £28.00 out! :eek: Should I challenge them on this, or should I switch? I am a priority customer because I am disabled with mild learning difficulties. I haven't got anyone to help me with…
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Scottish Power twin heat tariff
Am keen to switch providers, but have historically had the Twinheat B tariff with SP, which means our Economy 7 comes on between 3.30 & 7.30 and then 13.30 & 16.30. We have storage heaters & also use the washing machine/dishwasher during these periods, so it's very useful. Cannot find any other supplier who offers this.…
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An explanation as to why your bills aren't dropping.
Blame Millipede... http://www.bbc.co.uk/news/uk-politics-30766452
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How much compensation to seek?
Hi all, I've been in a sticky spot with my energy supply since July last year and it's been a complete nightmare getting it sorted out. The basic situation is as follows (I've removed names and exact numbers for privacy but everything is correct): * I was on a good value Company A tariff set to expire on 30th Nov 2014. In…
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Scottish Power refund
Hi I can't find the answer I am wanting. I moved address and was owed money from Scottish Power for been in credit. The address I moved to is my partners home so I didn't need Scottish Power anymore so my account was closed. That was in Nov 2013 I still haven't had my money paid back to me that I'm owed. They sent me a…
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different gas & electricity prices
looking at switching gas & electricity and noticed unit prices and standing charge are different on my last bill compared to my online account e.g. on last bill gas was charged at 4.01p per kWh but online account says my current tariff is 4.211 per kWh - confused...
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can't be found by energy supplier
I purchased and moved into my new address March last year. Surprisingly I have not had any utility bills despite gas & electric being supplied. I have been told by the previous owner is it Scottish Power. I contacted them but they say they cannot find me on their records or the address. As of yet I have not opened up an…
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Npower, thank you Martin Lewis
We left npower in Sept but then got threatening letters which went from owing 47 pounds to nearly 300 pounds in a week. We telephoned to be told we owed nothing and in fact got a back payment of nearly 30 pounds. The threatening letters still came and another one saying they had changed our name but other details were the…
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Collective bargaining switch
I decided to switch to the EON collective bargaining tariff in October. Switch finally made 3 months later and I now discover the collective bargaining tariff can be beaten by 7 other providers including Scottish Power my previous supplier. Why do the energy companies not retain customers by offering existing customers a…
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Electricity meter is running after I've turned the electricity off at the mains
Hi - I was wondering if anybody could help me. I have just noticed that my electricity meter reading is way above what it always has been. I've tried to trace the problem to a faulty appliance and in the process of elimination have turned all the switches in the 'fuse box'? Off including the big red double-switch one that…
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Validated Readings 'Isupplyenergy'?
Hi gave some readings on the 15th Dec '14 as 'Isuppyenergy' had requested & just by chance I noticed that the readings I gave had not been validated? They hadn't informed me there was a msg in my account. I am a new customer & my previous 2 mths readings seemed fine. I've always given monthly readings with no problems &…
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PPM-strange debt deduction (BRITISH GAS)
STRANGE DEDUCTION ON OUR PPM GAS METER. New gas meter was installed in Sept 2012. Every time we run out of gas we get the odd 1p or more taken from the amount we add onto the meter. It states it is for a debt. We do not owe a debt and have not done since 2005/6. British gas keep trying to tell us it is for the standing…
