No Bills from first utility

mrsekjpotter

Joined first utility in August and they have taken direct debit every month and also asked me every month to submit reading which I have. Even after over 10 calls and emails I have not received one single bill. They just keep saying they are experiencing a delay regarding a recent meter change. Its been five months and I need to know where I stand. I don't trust them to manually calculate and also I want a proper bill. I am fixed until September and it will cost £30 each to switch each fuel.


I like to be on top of all my bills and know where I stand.


Just don't know what to do next.


Anyone help me or advise?


Thanks
Emma






Dear Miss Davies,
Thankyou for your email,
Unfortunately as stated in my last email we are experiencing a delay processing a recent meter exchange completed at your property. This is causing the delay with your bill generation and we currently do not have a lead time that this will be fixed by. This effects all parts of your account and the same issue is currently affecting several of our customers accounts. I apologise for any inconvenience this is causing, however we can put together manual bills for you. Please provide an up to date meter reading and I will be more than happy to provide an up to date statement for you.
As always we're here to help

matelodave

I'm also with FU - swapped in November 2013. Same as you, no bills or statements but they took the money and it was recorded on my account although no evidence of any meter readings (including the initial one).

I kept my own record and set them an E-Mail once a month with my meter readings quoting the complaint reference that they gave me in January. I kept a diary and logged every single communication that I had with them (I've still got it all saved)

In June 2014 they allocated me a new account number, transferred the 7 months of DD's and even managed to get both the initial & current readings correct and bill was accurate to the penny.

Since then it's all been working nicely, I send the reading on the last day of the month and a statement appears on my account six or seven days later - I check to make sure that my DD has been credited and that the calculations are correct. I still keep my own records and download and save copies of the statements

I'm about £250 in credit at the moment, due to my over estimate of consumption caused by the mild weather last year and I suspect that I'll get some aggro getting it back when the tariff finishes at the end of April 2015.

However I've got a full and accurate record of what's been going on and if they play silly things when it's due to be refunded then it's the ombudsman or the small claims court.

Watch this space:)

an_ecunemical_matter

Looks like nobody is getting December's bill this month....

"Hello, what would you like help with. By the way, we apologise that you have not yet received your bill for December's usage. To prevent an increased amount payable in February, you can make an interim payment now based on your last monthly bill via your online account or mobile app. We will adjust your next bill for any interim payment. Thank you for your patience and apologies for any inconvenience."

BTW it took me 7 months to get a first bill, hours on the phone with calls never returned. Caused a fuss at consumer.affairs@first-utility.com and eventually a Tom Ayres sorted it all out...... :T

matelodave

I've got my December bill - dated 5th January 2015 and it's correct

Swipe

Still waiting for my december bill

joey38

I'm also with FU - swapped in November 2013. Same as you, no bills or statements , I still have not had a bill after 13 months with them, but they took the money. I contacted them so many times, have no reply. phone calls? don't wastes your time, as you will never get through them. STAY AWAY FROM FIRST UTILITY, they are the worst company by far.

btr30

I switched to First Utility in May 2014, all accounts up to date and can be accessed on line.
No problems from me.