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Queries regarding Eon -
Hi Me and my wife moved into our current property 14 months ago, at the time, the supplier was Eon, standard tariff. Anyway, we switch to M&S Fix and Save, the fix ended 30/9/2014. In the 6 weeks leading up to the end of the fix date, we switched on the advice of the Cheap Energy Club, to the Eon Fixed 1yr v7, Cheap energy…
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EDF tariff change sanity check
Hi All I'm on EDF Fix August 2015, with tariffs of: Elec 12.26p/kWh Gas 3.545p/kWh Their Mar 2016 Fix seems to have similar prices of: Elec 12.83p Gas 3.523p Standing charge is the same for both tariffs, of: Elec 18.9p (=£68.99 pa) Gas 26.25p (=£95.81 pa) Annual usage of 1800 kWh Elec and 10500 kWh Gas. I reckon I'd only…
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British Gas bill over 16 months after leaving
Hi All, I recently received a bill for £27.55 from British Gas from a previous contract (I am now with First Utility having been with NPower in between). The letter states - We're sorry - we didn't take your last Direct Debit, so your final bill hasn't been paid. After we sent your final bill on 13/05/2013, we should have…
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Scottish Power AAAAARRRRRGGGGGHHHHHH!
Has anyone else had problems with their customer service team? I have made 6 calls (not one of them under 27 minutes) and they still haven't sorted the issue. The last call I made today I was being passed through to some other team to make a complaint and they disconnected me at 48 minutes :mad:
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Can anybody pls explain this......billing Npower?
Okay NPOWER increased my monthly payments from £95 per month (plus £25 debt repayment plan - I object to it being called this as they cancelled my direct debit and didn't bill me for 8 months) to £200 per month. I contacted them and said the only reason they have done this is to "recover" the so called "debt" due to their…
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mix of economy7 and gas - good?
Hi. I currently have a single rate meter (prepayment meter) on both gas and electric. I want to get a 2 rate meter for the electric, so I can switch to economy 7 rates for the winter. If I keep my current supplier, I have to pay £65 to get the meter changed. If I change supplier, I can get the meter changed for free and…
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Replacement Combi Boiler Choice
Hi All, Our boiler is ready to be retired (They don't make em like they used to it's only 30 YEARS OLD :rotfl:) I have had a number of quotes but the 2 boilers that stand out are the BAXI DUO TEC 28 & IDEAL VOGUE 32 I have been looking at reviews of them online but I was hoping some of you have actual experience of either…
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EDF Direct Debit
I currently pay £75 per month for my gas and electric via direct debit. I'm on a long term fix so prices haven't gone up. They are refunding me just over £130 from the last year. But they have also said they are putting my direct debit up by £5 per month. Can I ask them to keep the money on the account and not make the…
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Scottish Power Bill Shock Quarterly Cash Tariff
No real excuses my end, but an oversight Moved into a new property June 2013 I carried on same electric and gas supplier, Scottish Gas, first couple of statements came through as more or less Quarterly but my last statement just come through is Annual showing my Nov-13 to current October! Readings Elec Nov-13 46983 Oct-14…
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Who to address Npower complaint to
Seeing they have already ignored 2 written complaints, I recently emailed through yet another complaint to the email address on their complaints contact page, but as of yet have not even an acknowledgement that it has been received. I am going to post it as well. Does anyone know the best address/person to address official…
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Npower mess
Npower messed my account up massively. Yesterday I got a letter stating they cannot charge me for a period more than 12 months ago because of the code of practise for accurate bills. The letter states that between 15 jan 2013 and 8 sept 1913 they did not bill me so they will not charge me for that period. It goes on to say…
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NPOWER - Head Of Customer Relations ??
To cut a long story very short........... I have a long standing complaint in with NPOWER. I have just been told Head Of Customer Relations - (Text removed by MSE Forum Team) is now dealing with my complaint. However - nobody in executive complaints is willing to give me any contact details for her ? Does she exist ? The…
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Oil to gas switching help needed
I need some advice on whether to switch to gas heating or stick with oil. I live in a 3 bedroom 3 storey mid terrace house - 2 spare bedrooms that have the radiators turned off 50 weeks of the year. At the moment we get 900 litres of oil a year and use about £30 of electricity a month - to heat the water I tend to use the…
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Ebico customers to receive £12 electricity rebate!
https://www.ebico.org.uk/news#oct14rebate Ebico customers to receive £12 electricity rebate We are pleased to announce that on, or shortly after, the 12th of October 2014, all Ebico's EquiPower customers will have their electricity accounts credited with the government electricity rebate of £12. The payments will reduce…
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MSE News: More pensioners can now claim the Warm Home Discount
More pensioners will be eligible for a £140 electricity rebate this winter as part of the Warm Home Discount scheme Read the full story: More pensioners can now claim the Warm Home Discount Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to…
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Coin meter for electric, rate set by landlord :S
Hi this is my first thread on this forum but have found it to be a great resource for information in the past. I have recently moved into a flat through a private landlord, rent seems fairly cheap, £470pcm which includes rant,water rates and broadband. my only other bills are council tax and electric. Land lord said that…
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EDF Final Bill
I have had a final bill from EDF as I have changed supplier but as my house has been empty gas and electric use has been very minimal. Now the bill that has come in is if nearly £200 for 40 days, when I looked at the bill the usage has been estimated. I called and spoke to the customer service dept and they said its what…
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Npower boasting about how good their customer service would be
In April 2013 npower was boasting about its aim to lead the customer satisfaction charts by 2015: http://www.intelligentutility.com/magazine/article/308003/npower-only-way The reality as 2015 approaches: Npower worst company in UK for customer service
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Money Dashboard Collective Switching Scheme
Saw this when logging into Money Dashboard yesterday: https://allofustogether.ichoosr.com/product/index.rails?actionId=369 The idea seems to be that users sign up as interested in switching energy supplier and suppliers bid in an auction for the right to supply the collective users. Doesn't appear to be limited only to…
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Are business electricity meters physically different than domestic meters????
My question as in the title really. Thank you very much in advance for your replies.:)
