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What are my 'Rights' whilst I await a decision from the Ombudsman?
Hello, As a continuation from my previous post at Christmas - I though it easier to create a new request than to rehash old information. Summary: I have an open complaint with my energy supplier British Gas for their reported shortfall in payments for the period Sept 11- Sept 12 of circa £1,800 or £2500 including my…
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first time buyer utilities comparison
Having sold my house a while before I purchased a new house, i am essentially a first time buyer. all the sites ask you to state your current supplier, which i dont have. does anyone know of a site that compares prices without having a current supplier?:question:
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Switching deals - who do you believe?
MoneySavingExpert Cheap Energy Club says I'm already on the best deal, and switching to "Flow" would cost me £129 a year. USwitch says I could save £106 a year and Which says I could save £86 a year by switching to Flow. Why are they so different? Who should I believe? Adrian
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Npower to end spreading warmth tarriff
I received a letter from Npower a couple of weeks ago stating that the spreading warmth tariff would be ending on 19th August,and was shocked at the new standing charges from 20 August which are really exorbitant,especially for gas which works out at nearly £15 month,has the government pulled the plug on funding for the…
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British Gas Remote Heating Control with App
I just logged into my British Gas account and was having a browse and saw the remote heating control product. Seems interesting and was wondering if anyone had one and whether it's worthwhile. I have a couple of questions too: a: can you control the hot water with it? b: Is it transferable, say if we were to move energy…
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Boiler Failed British Gas Take on inspection
Hi all, I signed up for boiler cover with British Gas on my 20 year old Baxi Solo 2 boiler and today they said they couldnt take it on cover unless I had the heat exchanger in it replaced ( badly corroded), that would cost around £500 though. I have been advised to discuss options for a new boiler with British Gas, and…
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Energy Monitor Accuracy
Does anyone know how accurate the free energy monitors that suppliers hand out are? I have had an npower one for years and recently got given another from BG so have them both running for comparison. Under load (i.e. a kettle on to boil) they register pretty much the same but when there is very little on the BG one…
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Energy Bills when moving in to a new home.
Hi, Quick question, I moved into a new property earlier this week and on moving day (and contracts signed day) I took a photo of the gas and electricity meter. the property was unoccupied for several months before I moved in but they did have builders in doing renovations. I'm concerned when I switch to a new provider, the…
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Help with EDF and Pre-Payment
Hi All, I hope this is the correct place for this, forgive me if I made a mistake. We are having some serious issues with EDF and our account with them. Due to lots of personal and work issues, we owe them an awful lot of money and are trying to make a claim through the EDF Energy Trust for some help, but in the meantime,…
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British Gas - Calorific Value Rounding 2006-2011
There was a brief note on the last episode of Watchdog about British Gas allegedly overcharging customers between 2006-2011. I have not seen anything on MSE regarding this (and could not actually find anything on the Watchdog website). Essentially British Gas rounded the calorific value down to 4 decimal places when Ofgem…
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Fewer tariffs demanded in energy bills reform: what it means for you
"Energy firms will be forced to offer a maximum of four tariffs per fuel in a bid to... "Read the full story: "Fewer tariffs demanded in energy bills reform: what it means for you"
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Electric Meter Reverse
I have discovered that since changing over to Scottish Power our bills are getting higher and higher. They asked me to do a meter reading today and I have discovered that the nightly rate and day rate have mixed up and have been since we joined them and a new meter was put in. Has anyone else had to deal with this? Will…
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Upcoming confusion with elec & gas
My OH lives with a friend in a flat since October last year. The friend is moving out on 31st July and I am moving in. We're having some issues with regards to the electricity and gas bill debts. Not sure who will owe what come the 31st July. They just got a bill from npower for everything up until 17th July. Can anyone…
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E-on customer rip off £2,100 for GAS
Its a long story but I will keep it brief. :o My mother was provided with Gas from E-on (previously known as Powergen) for over a decade and in 2007 she changed her meter to a pre-payment meter and on average she used £20 a month on gas (top up card system). In 2009 my mother requested the meter to be capped and removed…
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Meter Readings Transposed
I'm posting here for advice as to what I need to say in order to get my electricity company to correct this as I have informed them many times of the problem and all they do is fix the readings. I would like not to have to phone them every month to tell them the readings are the wrong way round. I am with ISupply Energy…
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No Standing Charge
Does anyone have a link or list of utility companies that do not charge a standing charge, so to save me money when my property is empty?
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First Utility electricity usage and cost
Hi All I'm new to all this utilities stuff. I had the keys for my new house on the 6th June and took an electricity reading of 28813.2. I contacted First Utility who the previous owners were with and setup an account for gas and electricity. Today, my electricity readingwas 28857.5 so since the 6th of June I've used…
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High street Vouchers as incentive to switch
I recently switched from eon to NPower for my dual fuel through this website and was under the impression I got high street vouchers once the switch had took place, which it now has, however I have not yet received any vouchers. I've looked this morning and it says you should receive them 45-90 days following the switch.…
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Loft boiler installation.. Vaillant Eco+831 or Viessmann vito 100
Hi, Just about to have a new boiler installed, currently in the new baby's bedroom and consequently will be moving directly upwards into the loft. Question is which of these boilers is most suitable/recommended? I had also been quote on some other boilers (listed below) but through advice/internet had ruled these out..…
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Npower bill help please?
Hi all I've just moved into my new house (22nd March) we have never put the heating on and everything is electric, the only gas we use is for a small bath every few days and the odd sink full for when there's not enough pots to justify putting the dishwasher on. Just received a very confusing bill stating that from 22nd…
