-
EDF refusing to refund credit amount and give review date
Thought I'd start a new thread as this is a slightly different issue. The basics EDF have been over charging since my parents signed up with them, from March-Oct they paid £35 a month but were left £91 in credit. In Dec they upped the DD to £81 a month. My parents use gas heating so EDF only supply electricity for…
-
Warm home discount - income question
I'm pretty sure the answer isn't favourable, but thought I would check just in case. When they ask for gross income, I can only assume they mean actual earned income, not the *RATE/SALARY* your household currently received. DH is sole-earner at the moment on salary less than the £16,500 threshold, but I earned some money…
-
Boiler making noises, what's m option?
Hi All, My boiler has been making noises for about a month now. I'm right to assume that it's about to pack up? If so, what's can I do before the D-Day? Sign up for BG Homecare? etc
-
Historic prices archive?
I am coming to the end of my fixed tariff next month and am not very good at the whole comparing thing, so I was just wondering if anyone knew, do utility companies publish past prices (eg the last year) anywhere so you can see how their prices have changed over that period? Dont know if it would be all that useful but i…
-
How do Scottish Power calculate my bill?
I'm on the Scottish Power Online Fixed Price Energy March 2014 tariff which has no Standing Charge. Instead they have a charge for Primary and Secondary Units. Primary Units are around twice the price of the Secondary rate. I'm pretty sure that as you consume gas and electricity all units are charged at the higher Primary…
-
Transposed meter readings
Scottish power recently (Dec 12) dropped our monthly dual fuel direct debit by a considerable amount stating we were considerably in credit on our account. This was the 2nd quite large reduction in DD payment since we switched to them as our supplier 2 yrs ago. First reduction I put down to having cavity wall insulation…
-
Scottish Southern Electric threatening to install key meter
Hi everyone, I'm having a dispute with Scottish Southern Electric (SSE). I split up with my ex (who I was living with in rented accomodation) in June 2012. The electricity bill was solely in her name as she agreed to pay for it. When we split up she agreed to carry on paying the electric for me to pay me back for money…
-
British Gas Payments
Rather than hijack the simimlar thread from Ollie06, I have started a new thread as mine is slightly more extreme...(and a little long winded sorry) I am currently living in a 4 bed semi detached cottage, after moving out of a previous rental home some 18mths ago. We followed the standard process for changing suppliers and…
-
5Kw electricity between midnight & 7am..!
How on earth is this possible I'm asking myself? Has anyone got any bright ideas that could help? I'm struggling to understand how I'm spending about £15 each month while we're all in bed and the lights are off!
-
prepaid gas meter wont stop beeping, help please
My son has just moved into his flat. He has a matrix prepaid gas meter and can only buy cards from the estate agents to top up. We topped up the gas and it says there is £9 credit on there but now it wont stop beeping. Have rang the estate agents and they still have done nothing so wanted to see if anyone here knows…
-
OFGEM-they slurp the cream whilst you freeze..
OFGEM the mega energy regulator which has presided over massive hikes in energy prices,fuel poverty and pay cuts for energy industry workers as well as cuts in investment in those industries are not quite as good at tightening the purse strings when it comes to their own remuneration. It is quite incredible how many people…
-
MSE News: Half of consumers 'don't trust their energy firm'
"Some 50% do not trust gas and electricity suppliers, and 45% trusted them less than two years ago..." Read the full story: Half of consumers 'don't trust their energy firm' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
-
Query nPower charges
nPower wanted my monthly payments to increase so I negotiated £88 per month. This took 3 phone calls over 3 months with 3 different customer service agents to arrange. All of them agreed to £88 per month but because of the time scale, one monthly payment cost £103. The last customer services call lady put me on a cheaper…
-
Insulation
Where can I get cheap, preferably space blanket mess free, loft insulation from? Google shows loads of old offer like buy 1 get 3 free but dated 2011 Rolls are now £15-20 each and not on offer :-0 I've been looking but as I work ft don't seem to be eligible for any assistance Hoping someone knows of great solution for me!…
-
Scottish Energy switch from economy 7 to single tariff
Today I went about my usual yearly check that I am on a decent energy tariff. I have been on economy 7 but I don't use it enough so I would be better to be on a single tariff. I am with Scottish Power and wanted to stay with them. I was very surprised to be told there would be a charge of £56 to change my meter to a one…
-
Scottish Power Direct Debit Increase.
We were paying about £170 pm for combined Gas&Elec with our previous supplier. With the warnings about price increases, we followed advice from the MSE emails and used the price comparison sites to find the best fixed price supplier. I used our gas and elec consumption for the past 12 months to make sure I got reasonably…
-
Co op energy
Joined ML energy switch club. Checked out best deal for me, went for co op energy. Just had email to say prices to new customers up by 9%, conveniently out of my cooling off period! ML site states will help you with cheaper energy prices, if i had not joined site & stayed with my current supplier EDF would have been…
-
British Gas
Hi I'm really hoping someone can please help me.I moved into my new address July 1st last year.Before moving I changed over gas electic ECT gave final metre readings. August I got my final bill £388.09 called them up as I pay by direct payments told not to worry as I'm staying with them account and payments will just…
-
British gas prepayment to credit meter
hi I was wondering if any one had any experience with swopping as British gas are no help at all. I have had my meters changed a few days ago to credit meters, I was wanting to make a online account so i can keep up to date with my usage, British gas basically don't know why it wont let me make a online account and don't…
-
Utility Bills not paid by flatmate
Hi There, My flatmate is named on the electricity and gas bills whilst I pay the phone and internet bills. I came home from work earlier to find and found a debt visit notice and final warning from SSE (Scottish Hydro is the supplier.) There are two separate sheets, one the debt visit notice refers to an unpaid electricity…
