MSE News: Half of consumers 'don't trust their energy firm'
Former_MSE_Helen
Former MSE 2.4K Posts
in Energy
"Some 50% do not trust gas and electricity suppliers, and 45% trusted them less than two years ago..."
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Half of consumers 'don't trust their energy firm'
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Half of consumers 'don't trust their energy firm'
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Researching energy suppliers isn't rocket science (though unscrambling their ridiculously difficult calculation formulae is). I can't personally say that I don't 'trust' my energy supplier, because for me, the notion doesn't exist. They supply a service, I know exactly what I've signed up to and they are the cheapest (about £750 a year for dual fuel all inclusive). They are always pleasant and polite when I call them. My only critisism of their system is, they don't recredit money quick enough to me as a customer when I ask for my own money back. That is something that should be tackled. They should be forced to implement Faster Payment credit back to their customers which means the customer gets their money back within two hours. I has just taken the best part of two weeks to be re-credited with £83 of my own money and then they sent two cheques covering the amount, meaning I had to make the effort to go to my local bank and pay them in and that in turn costs me money in diesel driving there! That in my opinion is more shocking in this day and age.
As for automatically switching their customers to the cheapest tariff in their portfolio when your existing deal comes to an end, well, yes, that would be fantastic, but market savvy customers like me will still always search out the best deals irrespective.
If people really have a genuine complaint about their energy provider other than a so called 'trust' issue, then do the proper thing, complain to the relevant statutory authority. I did so once a few years back with Powergen. I won and received a decent payment from them. It really isn't that difficult.
This time I see it's not from the MSE team, but just a re-posting of a PA article
It actually looks like it is another attempt by uSwitch to get their name in the media, presumably via yet another press release they issued (cheapest form of advertising known
That woman from uSwitch (Ann Robinson - no connection with the one from BBC Watchdog or winks at you on her other programme) really winds me up.
Shes often on the radio and often gets things entirely incorrect, especially when under the slightest pressure in an interview situation.
As a result, I'd like to say I don't have a lot of trust in uSwitch :cool:
https://s3-eu-west-1.amazonaws.com/uswitch-press-room//cold-war-just-four-in-ten-consumers-trust-energy-suppliers.pdf
55% of people trust their energy supplier as much, or more than, they did two years ago.
Nearly two thirds think their energy supplier can't be faulted at helping them to lower their bills.
Three quarters said bills were easy to understand.
88% said that their energy supplier doesn't make communication with them difficult.
Not really a story is it?
Agree on the use of the word 'trust' as well. It's a very emotive word and has no place here.
Couldnt agree more, she is just a PR woman. This was posted 4 years ago:
50% of customers do not like the colour of their energy suppliers bills
50% of customers do not like the music their energy supplier plays whilst on hold
50% of customers do not like the hairstyle of their energy companies door to door salespeople
50% of customers do not like the logo of their energy company
50% of customers are female
50% of customers are male
50% of customers hold their bill in their left hand
50% of customers hold their bill in their right hand
50% of customers prefer tea
50% of customers prefer coffee
Who are the other half?! I have some snake oil here somewhere, guaranteed to cure anything....
I trust them:
Ecotricity - green energy company, supplier and generator of electricity
http://www.ecotricity.co.uk
"Switch to ecotricity today and choose green energy, making the biggest difference you can to fighting climate change."
http://en.wikipedia.org/wiki/Ecotricity
"Ecotricity is a green energy company based in Stroud, Gloucestershire, England specialising in selling green energy to consumers that it primarily generated from its wind power portfolio. It is built on the principle of heavily reinvesting its profit in building more of its own green energy generation."
Reviews:
http://www.reviewcentre.com/reviews136463.html