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Old supplier claims new one is messing up
I'm about to switch gas and elec suppliers separately to a single supplier. Two ex-users of my large gas supplier have now warned me that the supplier phoned them the day before switchover/a couple of days before and claimed that the new supplier had not been in touch and was messing up the swich and they should stay with…
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British Gass EMERGENCY - what a joke
This is absolutely true and happened this afternoon: Elderly couple with a disabled son. Boiler packed up, no central heating or hot water. Rang British Gas EMERGENCY boiler repairs - note the word EMERGENCY.... We know it's Christmas Eve but this is an EMERGENCY and you do offer EMERGENCY cover don't you? Yes we provide…
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No longer wish to switch.
Hello all, Long story short. Currently with EDF so after searching Simply Switch i signed up to move to Sainsburys energy as it worked out cheaper that the tariff i was on (standard) according to me EDf bill. This was end of october 2012. Since then i have no letters, no emails and on ringing Sainsburys they have no record…
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MSE’s new Energy Club – please help us test
In the New Year we’re launching the MSE Cheap Energy Club. We’re at the final stages of testing right now and would love you to try it. We believe the energy Club is very different to anything that's been tried before - but we don't want to explain why - we want to see if you get the difference from the site itself If you…
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NPower Bill overdue??
Hi I have NPower dual fuel payable by DD. My six month bill was due on 17 December and I duly sent in meter readings by phone. However, over the past few months I have had problems with my account. For some reason NPower suddenly changed the name of the account holder from me to another person who I have never heard of. I…
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Where is Terrylw1
- Last Activity: 26-11-2012 1:57 AM - anyone know if s/he's ok ? No reason for wanting to know other than s/he disappeared, unusual for a prolific poster. Or was s/he 'bootslapped' by the MSE team for some infringement / reason ?
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meter door broken who is responsible?
There was a fault in the electrical cable in the street so Hydro Electric ran a temporary cable from our meter box to next door's meter box while they dug up the road to find the fault. The fault is fixed now but the door on our meter box has a big split on it where it was forced closed against the wire that entered the…
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Electricity account set up without knowledge
Sorry but this has quite a bit of background to it so will give you the highlights, any help with this would be great: I moved into my flat a year ago and called npower to inform them we were switching to Scottish gas, they set up an account for my gas so I could pay them a final bill - final bill arrived, was paid same…
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Npower cheeky ............
Had a final bill from them for 415 and moving to eon in January the bills due on the 28th and was paid on Friday and theyve already past it on to debt collectors even before the payment deadline
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High gas use - advice please
My elderly mum's autumn gas bill has come in for £179.98 with gas use of 3533.74 kWh. For the same period last year the bill was £63.07 with use of 667.20. If anything, she's had the heating on less this year, on average maybe 1hour per day. It's a mid terrace 3 bed house. She has spoken with someone on the phone, but…
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The Silent Killer
http://bcove.me/3fzdw2hp please watch. 0800 111 999
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has anyone heard of this before?
I was talking to a VERY EXPERIENCED AND KNOWLEDGEABLE engineer yesterday. He has worked on oil rigs and with outfits drilling for gas ALL over the world - he is about to retire. He mentioned that lots of our north sea gas has been sold off to other countries as we all know. But what I didnt know and havent heard of before…
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Npower Monthly DD
Hi all, Just wondered if anyone has any knowledge of how npower calculate your estimated usage for the next year? I've just got our 12 month bill and they want to put our payment up from £82 to £145. When I look into it, they're predicting we will use 26% more electricity and 20% more gas next year than we actually used…
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Hot water tank jacket
Hi all, This is my first post, please be kind :) I'm living on my own now in a three bedroom semi. I am unable to work at the moment due to illness, so I am reliant on ESA as income. It goes without saying that money is extremely tight at the moment. I'm trying to curb my expenditure as much as possible, but the cost of…
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HELP, New home has prepaid gas and electric
Evening all, Hope someone can help me out, we have just moved into a new bungalow which we are renting, We have found out that the gas and electric is on a prepaid meter. Electric is on southern electric and the gas scottish power, when i topped up £10 yesterday on the gas it took £2.68 for debt even though there was…
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British Gas Worcester Boiler "Warning"
"Beware" of British Gas Worcester Boiler installations as we have just had a new Worcester boiler fitted 3 days ago by British Gas and each day we have had an engineer to try and fix it. The boiler fills up with condensate (water) and locks out. We have a £4119 bill and no working boiler for Christmas. British Gas…
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Problems with Scottish Power
Hi everyone, thanks for your comments, I have decided that leaving SP is my only option due to various factors. Thanks again for everyone who commented.
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NPower not refunding credit at end of contract
Recently switched away from NPower and got my final bill at the end of November, leaving me in credit to the tune of about £250. I assumed that this would be refunded back to me automatically as has happened with previous energy companies, either by bank transfer or at worst a cheque in the post. After 10 days nothing had…
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Switching and worried about new Direct Debit level
I have just arranged a switch from my capped tariff on Scottish Power to Ovo Energy as it was a better deal, through Energywatch. I have had my welcome letter through from Ovo now but it says the direct debit levels will initially be set at £108 a month! This is OVER double what I was paying at Scottish Power! I know they…
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The Ombudsman Service
Does anyone have experience of using the Ombudsman. I was wondering what happens when the parties reach an agreement but the Service Provider fails to implement it. My case is ongoing and no doubt I will eventually find out but in the meantime it is very worrying. Without giving names I am with the energy provider who has…
