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E7 Meter Question
Hi I had an engineer come round because I didn't think my 2 rate electric meter was working correctly. He then told me when he looked at it he didnt think I should have one because I don't have a storage heater anyway so no way I'd be better off with a 2 rate meter. The house used to have a storage tank once upon a time…
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OVO Energy Contact Details
Help. I am my wits end and cannot take anymore so this post is a last resort for me !! :mad::mad::mad::mad::mad: I have been trying to contact OVO ENERGY for the past three months to resolve outstanding account queries and complaints and as of yet they are still not sorted out ! :mad: Phone calls not returned.:mad: Emails…
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Boiler Confusion
Hi I am looking to put an offer on a house but cannot work out the heating system. The vendor has stated that he put in a new boiler (not sure when but think about 4 yrs ago). I asked if it was a condensor and he said yes. On exploring the loft there is a water tank? The vendor says this is so the water can be heated…
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Moneysupermarket cancelled my move to new supplier
Last summer I used Money supermarket to find as new joint gas & Electric deal. I was with British Gas. I chose to move to EDF. After about two months with very little news I went on the EDF web site managed to access my account and discovered that only my gas was transferred. Moneysupermarket had contacted EDF and told…
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Sainsbury's online price freeze June 2013
I'm looking into switching my gas and electricity as my current deal runs out on 1st April. The cheapest tariff that comes up for me is the Sainsbury's online price freeze June 2013. I've had a quick look at the terms and conditions and it says that there is no cancellation fee, and I can't see anything about losing any…
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Communal Hallway Electricity
Our communal hallway elect contract is up for renewal. It is a landlords supply with EDF energy and we are charged a ridiculous service charge. We are a converted Victorian house of 3 flats with 3 hallway lights. I own 50% of the freehold as does the owner of the flat above me. I live in my flat, he rents his out. As I am…
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Solar Panels fitted - pre-payment meter problems
Due to a grant, my housing association are running a pilot scheme and installed solar panels to our property just over a week ago. Since the installation we've noticed a big increase in the amount of electricity we are putting in to our pre-payment meter - our normal weekly electricity top-up is around £25-£30, our…
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N Power - How do I change from a pre payment metre for free?
We moved into a rental property over a month ago. We're on N Power for both the gas and electric, the electric is direct debit which is great but the gas is a pre payment metre, which isn't good. I want to change over to paying by direct debit on the gas, how can I do this for free? It looks like N Power want to charge me…
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Npower cashback now £121 for selected tarrifs
This was £90 yesterday offer ended on tcb but its now £121 I did a price comparison based on annual usage with British Gas Currently pay £1130 with go fix 11 (fixed until May 2013) I pay 1,078 not a huge saving but with cashback on top (yep I know its not guaranteed and yes there is a risk prices may fall)
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EON Central heating Care - how do you rate it?
We have had EON central heating care for many many trouble free years, but recently have had a problem with a fuse blowing in the boiler 3 times in the past year. Obviously something is causing this to happen, but they insist there is nothing wrong and replace the fuse. Each time, we have had to wait approx 4 - 5 days for…
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New offer from Scottish Power
I've had a 2 year capped price for dual fuel from SP. It ends in June. Today I've had an email from them asking me to consider a new 2 year fixed price offer. I assume everyone who has the capped pice ending in JUne will get this. As it's been capped for nearly 2 years I fully expect the fixed price to be higher than I'm…
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British Gas nightmare - any advice?
Hello all - This is just a little desperate plea for any sage advice as I'm in a bit of a pickle. I've just come off the phone in tears after 40 minutes on the phone to British Gas because they've hit us with combined bills totalling over £500 and I just don't have the money to pay for it. At first I thought it must have…
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Halogen heater vs central heating
I work from home, I'm on a pre payment meter (rented property and hoping to move soon, so not worth changing) and I try to have the heating on as little as possible. I am very frequently cold! I had a look at the money before and after putting my heating on for an hour, and it costs around 40p. The gas fire costs about the…
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Southern Electric & Gas
Sorry if posted in wrong area but would like some advice Both my Mother and I were talked into signing up for the Southern Electric & Gas via a doorstep salesman back in 2008. As with others on here we were completely taken in on what they could do with regards to cost etc, obviously after a few months the bills rose…
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Rental contract on 2 properties do I need to pay utilities on both?
Hi guys, We've just signed a lease for a new rental property, but it starts 35 days before our current one expires. I believe I can get a council tax discount on the empty property, i will talk to my council. But I'm wondering about all the utilities? The lease seems to imply that we are responsible for transferring them…
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edf prepayment- are we supposed to get statements of useage?
Hi all hope someone can help: last summer, about june i think it was i switched to edf from scottish power, i got the paperwork about the price rises and decided enough was enough, anyway we used to get paperwork about how much we used every so often (we are on prepayment), as it stands now we havent had any paperwork like…
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Why does the Caloriifc Value keep changing?
Hi All, I've been with Ecotricity for my gas supply since July 2011 and the company has increased the Calorific Value (used in the gas unit conversion formula to estimate actual kWh usage of gas) three times since then. Without any notification to me, the customer. First it was 38.853 calorific value Then it was 38.883.…
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EDF more than doubled DD without informing me
I have been paying £62 per month for dual fuel on the online saver tariff (due to end 31 march 2012) The DD has increased to £136 this month! They have not written to me, or email'd to advise me of the increase. I just checked my online account and I am in credit for £750+ - so why have they increased it? I haven't had the…
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Can't get money back from old supplier.
Hi all, I left my old supplier, Spark Energy, in November, after moving into a house for the first time, and reading bad stories about how crap Spark are. Looks like they were right. I was only with them for around 2 months (a month longer than I should have been, due to them refusing a gas move for no reason), they said…
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Group energy negotiation via WHICH? Why hasn't this been posted -anybody signed up?
Which? the consumer magazine has set in motion a group consortium to negotiate a cheaper tarrif. It has been all over the newspapers this weekend - surprised there isn't an official MSE post on it. Anybody can register interest - Which? intends to have a revese auction for best tarrif after 31st March which is last date to…
