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Audible Amazon 12 Month Refund offered.
I was looking at the weekend at subscriptions i may of forgot to cancel and found Audible. I contacted them via live chat to cancel and the live chat agent mentioned that i had only used the service 2 months out of the 12. and offered to refund 12 months of my subscription. I accepted. Now a refund of £95.88 is on its way…
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Section 75 for accommodation?
Hello, we have Easyjet flights to Croatia booked for June 2021 (moved from Sept 2020 due to Covid disruption). We cancelled our accommodation and are looking for new accommodation. The villa we like is offering to pay 50% deposit direct to them and their cancellation terms are 18 month credit voucher. We can pay via credit…
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Travel (and return) from France twice in a day? Is this possible? Self Isolate on return
Hi - looking for advice. We've missed some big events this year (30th wedding, significant birthdays etc) - it is what it is and so have many others. However - looking to next year and hoping for the best - I have a really big birthday coming up mid year and (hoping this has all died down) and looking at hosting a party…
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Mortgage
I’ve had a 6 month payment holiday with Santander and they are telling me I can’t have another month as I’ve had the maximum which takes me to 30th September. I’ve read on money saving expert that payment holidays go to 31st October? Where does it state that you can only have a maximum of 6 months. If it can’t pay now as…
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Travel insurance - paid for group holiday
I booked and paid for a holiday for to Spain for my parents and adult sibling - Ryanair flights and a villa with booking.com. We were unable to travel due to the pandemic and the FCO advice so cancelled the villa and did not take the flights. My travel insurance clearly covers cancellation due to FCO advice changing. I…
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New SEISS grants - eligibility question
Hi - sorry if this has already been covered on the board. Has it been announced if the new SEISS grants will operate under the previous tax-filing deadline of April this year, ie if you didn't get the first two grants because you had incorrectly filed your returns as PAYE and these have now been corrected? Hope that makes…
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End of tenancy and self isolation
I have been on a one month rolling contract and given my landlord notice. What happens if my household has to self isolate just before the tenancy end date? Presumably we cannot move out. What should then happen with rent after the agreed end date? What if there are new tenants due to move in immediately. The latest gov…
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Ryanair nor refunding cancelled flights
PLEASE HELP. We had our flights cancelled way way back in May for our scheduled flights in early July to Portugal. I have now called Ryanair 8 times and I keep getting told that the refund will come in time. This is insane and unfair as we need to money. What can I say the next time I call Ryanair to ensure they pay us…
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Furlough pay for workers receiving state pension
Hi there My 69 year old mother receives a state pension. She was furloughed from her job in March, when she had to shield. She has been on furlough pay ever since. Her employer applied for it for her and successfully got it. Now they say they have been contacted and told she must pay it all back? Is this correct? Many…
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seiss eligibility
I am selfemployed and last worked in March due to lack of work but hope to restart after the coronavirus is over. Having claimed the first two SEISS grants , will i still be eligible to claim the third one in November? What is meant really by actively trading ,will i be refused it as not currently working but obviously…
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Furlough pay for workers receiving state pension
Hello there My 69 year old mother still had a job, but was furloughed when she had to shield back in March. She receives a state pension Her employer furloughed her and successfully applied for, and has paid her furlough pay. She is still furloughed and her employer has contacted her to say they have been contacted and she…
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Hotel would only offer voucher, prices now sky rocketed (UK)
Hello everyone. Back in end of March/start of April, we had a hotel booked for 2 nights in Liverpool. It was one of those apartment type hotels. Anyway, we all know what happened and our trip could no longer go ahead. We were due to go to the theatre and they refunded us no problem but the hotel was another matter. When we…
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EasyJet flight problems
Hi All I have a problem with easyJet flights due to COVID-19 Initially due to fly to Jersey in April 2020 but all travel cancelled due to pandemic I rearranged flights to 25 September and paid approximately £80 extra to change dates, this flight was cancelled by easyJet so moved flights back to 2nd October ( no charge)…
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Track and Trace Rules - Wrong dates given - How can we get this corrected?
So my daughter met up with three friends two weeks ago (Sunday 13th Sept) for a birthday lunch. The next day one of the girls noticed she'd lost her sense of smell so so she booked a Covid test and had that on the Tuesday. It took four days (til Saturday 19th Sept) for her to get her result - positive. She called the three…
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Scotland to England
Hi everyone! I'm as confused as everyone is about the rules between Scotland and England and wonder if someone can help? I live in Scotland and am fully compliant with the new rules about not going into other houses, etc. I want to visit my brother, who lived in a non restricted area of England. Is that allowed? Neither of…
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Father had COVID symptoms before flight, I self isolated & now can't get a refund/voucher for flight
Hi all, On the 12th of September, I was due to fly to Turkey with Pegasus airlines. Unfortunately, the night before, my father who I live with became sick with COVID-like symptoms. As a result, I followed the UK government's advice and self-isolated with him and did not take the flight. I spoke with Pegasus on the phone…
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One flight leg cancelled - advice please
Any advice please? I have a flight booked to Australia through BYOJET flying with Emirates on 1/12/2020. B'ham to Dubai, Dubai to Melbourne and returning same stops. Some flight times and dates have changed already but now one of the legs has been cancelled completely. Should I try for a refund now or wait until more legs…
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Private villa hire during Coronavirus
I had a villa booked in florida for July. 10 weeks prior, the owner was demanding the final balance payment 75%, but I refused to pay it until I had spoken to my insurance company, given the circumstances. I was never able to speak to them as their phonelines were closed, but I did receive a couple of inconclusive emails…
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Malaysia Airlines
Hello. I booked a flight / Hotel bundle via Expedia in February for travel to Kuala Lumpur from London in December. At end of August Malaysian government extended ban on tourists entering country until at least 31st December. Malaysia Airlines cancelled the return leg of my flight and offered an alternative which was…
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Thailand package holiday
Hoping for some help please Husband and I booked a 2 stop holiday to Thailand before COVID. Paid deposit with balance due last month. As Thailand had not opened their borders we contacted our travel agent who said to push the balance due date out to the end of this month to see if things were a little clearer. Current…
