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Pretty Little Thing Deliver Disputes
Has anyone here obtained a refund from PYL for a failed delivery, without having to obtain a crime reference number? A parcel was delivered but left on a street, not by my door and not in a safe place (I never designated a safe place) and someone was in my property when the delivery was made. The parcel was gone before it…
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Issues with Direct Finance Collections (DFC)
I searched this forum to see the last post on DFC was quite a few years back. This firm has some of the worst reviews on trustpilot. It is a money collection service for gyms and other organisations for direct debit payments. I signed my daughter up to a weekly football school. In doing so, I received an email from DFC…
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Purchased a faulty car dealer doesn't want to give refund
I purchased an used Corsa last week. It was a 18 reg with low mileage. Within 2 days it has devolped problems; engine management light, other warning lights, car shaking when in neutral and sometimes when driving and I've noticed a missing panel near the pedals. The dealer assured me that the car undergoes a throught check…
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T&Cs that contradict Consumer rights? HELP
Pleade could someone help with my issue below? I purchased a Samsung TV from box.co.uk which was delivered on the 21st January. There was no physical damage to the packaging and no signs of visible damage to the TV. The TV was purchased as a gift, so I did not take all the accessories out, unwind the cables, take the…
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Wowcher - Lack of ethical responsibility
I purchased an Unlimited Sushi dining experience from Wowcher as a gift for my son and his wife in December 2021. My son actually made a reservation a couple of weeks ago for the restaurant on the link sent. As it was an extra special occasion which they had to travel to they also booked accommodation. They arrived at the…
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Sofology accept sofa exchange but £600 difference in price now!
Hiya we took delivery of a 3 seater,2 seater and footstool in September in 2020.no problems up until the sponge on the 3 seater started to collapse and could feel the frame underneath you.they sent engineer out said no problem it needed new inner sponge and was put on order.sponge delivered but due to covid had to wait…
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Faulty item from auction
Good Afternoon, I recently purchased used 2 pcs, 2 monitors and some accessories from an auction company in Glasgow that specialises in industrial / liquidation auctions. One of the monitors was damaged, however to look at it you wouldnt know until its powered on. In the listing there was no mention whatsoever of any…
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Solar panels damage to roof
Any advice?….my solar panels, fitted ten years ago have unfortunately damaged my roof. The repair bill is estimated to be £7000 The company I used has ceased trading, my insurance company tells me I’m not insured for shoddy workmanship, relevant trade associations say any warranty has expired….even trading standards don’t…
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Section 75 - Vets
Hello, Has anyone here had experience of using section 75 with a veterinary practice? One of our pets went in to the local vets for treatment, and whilst he was there sustained injuries which have cost around £3-4000 to treat with a specialist elsewhere. I tried to raise with my bank on the basis that the service to be…
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Amazon Promo for Change of Payment Card
Hi. Amazon announced in November 2021 that they won't accept Visa credit cards from 19th January 2022 any longer. There was a promo offering £10 - or £20 for Prime Members - if you change your payment card from Visa credit to another type. I did that but never received my £20. According to the customer service the promo…
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Gig cancelled, ticket seller keeping fees
I’ve just had a gig cancelled. The tickets have been refunded but they have kept £23 in “fees” Can they do this?
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Post Office won't refund even with tracking number
Hi. I returned a £70 coat to JD Williams who says they never received it. I had kept my Post Office receipt, with tracking number, but Post Office say because item was a prepaid return its not their problem. Can anyone help/advise please? Thanks
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Help with import fees
Hi. Last year I ordered some goods from a company based in the EU (Denmark) but with a co.uk web address. The website and invoice clearly state all import fees and VAT are included in the price. Before my goods arrived I received an invoice from DHL for £75. I contacted the company who said they had spoken to DHL and it…
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Direct Vacuums - Supplied Used Item when advertising as 'Brand New'
I bought a vacuum from Direct Vacuums via their website (www.directvacuums.co.uk). It was advertised as 'Brand new item that may have suffered from slight packaging damage' The item arrived in just a plain cardboard box with no original packaging. There was no instruction booklet and all but one of the tool attachments…
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How can I - under UK law - return an oven that I bought brand new & online
Hope you can help. I want to return an oven that I bought online and I am not sure how to get a refund. At the end of November 2021, I bought a Hotpoint oven from Currys online. I got the oven because of the feature that there are icons on the display/control panel and they light up from a backlight behind the panel.…
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music PPL PRS license
Hi All Could anyone advise on the following please. I paid for a years license to PPL PRS to have music playing in my tearoom. I paid the fees prior to opening after our Christmas closure and it would run from January 2021 unfortunately like everyone else we were locked down for inside seating until May 2021. They have…
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Why didn’t I get my refund?
I placed an order using clearpay. I paid my first instalment and returned it. I got notification from clearpay last Monday at 2am saying they had sent the £40.00 refund back to my debit card and it would show within 5-7 business days. it hasn’t appeared. clearpay say they have refunded it last Monday and won’t do anything…
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lastminute.com refusing to re-send refund voucher to an alternative email address
Hello, this is my first post so apologies if it is not in the correct category. I had a refund voucher from lastminute.com. Unfortunately I did not save it anywhere and then the email account I was using (my student one) got deleted so I can no longer access it. So far my fault, but life was difficult at the time. I logged…
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Are fitted bedrooms (Shaps, Hammonds, etc) covered under the Consumer Rights Act
I have a panel that is damaged which I wasn't informed about and which they company have installed in a wardrobe and covered up to disguise/hide I would therefore say they are not of satisfactory quality but not sure if they fall under the Consumer Rights Act Thank you
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electricity charge
my electricity is going up to 42pence per unit (private landlord) it is 21pence just now, i would like to know if this is correct and of course legal
